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A technician is preparing to update the BIOS on a laptop. Which of the following should thetechnician do to prevent problems during the update?（）
- A、Remove all of the memory
- B、Plug in the AC adapter
- C、Remove the hard drive and optical drive
- D、Clear the partitions on the hard drive
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更多 “A technician is preparing to update the BIOS on a laptop. Which of the following should thetechnician do to prevent problems during the update?（）A、Remove all of the memoryB、Plug in the AC adapterC、Remove the hard drive and optical driveD、Clear the partitions on the hard drive” 相关考题
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In English, woman may _________ “Eeek” when they are frightened by something.
A.excelB.astonishC.light upD.exclaim
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This term ()and we are preparing now for the final examinations.
A、is approachingB、is comingC、is coming to an endD、is coming to a conclusion
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In preparing bank reconciliation, the amount of outstanding checks is added to the balance per bank statement.()
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A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?（）A、The technician plugged a USB 2.0 device into a USB 1.1 port.B、The technician needs to reboot the computer for the device to work.C、The technician plugged a USB 1.1 device into a USB 2.0 port.D、The front panel connectors are not plugged into the motherboard.
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Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）A、The technician should always bend at the waist and lift with their arms.B、The technician should seek assistance from an available customer.C、The technician should always bend at the waist and lift with their back.D、The technician should get assistance from another technician.
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A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）A、System logsB、Security logsC、Application logsD、Application installation logs
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A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
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A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory？（）A、tracertB、ipconfigC、netstatD、nslookup
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单选题A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?（）A
The technician plugged a USB 2.0 device into a USB 1.1 port.B
The technician needs to reboot the computer for the device to work.C
The technician plugged a USB 1.1 device into a USB 2.0 port.D
The front panel connectors are not plugged into the motherboard.
考题
单选题A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? （）A
Allow the user to demonstrate expertise.B
Do not argue; empathize with the user, and offer to help.C
Ask the user to watch as the technician diagnoses and corrects the problem.D
Document each of the steps to replicate at a later time.
考题
单选题Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）A
The technician should always bend at the waist and lift with their arms.B
The technician should seek assistance from an available customer.C
The technician should always bend at the waist and lift with their back.D
The technician should get assistance from another technician.
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单选题After a technician installs a video card, which of the following should the technician configure NEXT?（）A
ResolutionB
ColorsC
Dots per inchD
Refresh rate
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单选题A technician is preparing user education to raise awareness of malware. The technician’s goal is to increase user awareness and prevent the future spread of malware. All of the following are malware symptoms EXCEPT:（）A
increased number of pop-ups.B
decreased volume of spam.C
decreased system performance.D
home page hijacking.
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