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A user is unable to view any DVDs on their laptop which has a DVD-ROM drive installed. After further investigation, the technician realizes that there is not any DVD-ROM or CD-ROM available under the My Computer utility. Which of the following system utilities would MOST likely be used to identify and resolve this issue?（）
- A、Task Manager
- B、Device Manager
- C、DEFRAG
- D、Event Viewer
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更多 “A user is unable to view any DVDs on their laptop which has a DVD-ROM drive installed. After further investigation, the technician realizes that there is not any DVD-ROM or CD-ROM available under the My Computer utility. Which of the following system utilities would MOST likely be used to identify and resolve this issue?（）A、Task ManagerB、Device ManagerC、DEFRAGD、Event Viewer” 相关考题
考题
A technician has installed a secondary hard drive for a computer. However, the hard drive is not appearing under My Computer. The disk is receiving power, and appeared on the POST when Windows started.Which of the following Windows utilities would help configure the new hard disk?（）A. Disk ManagementB. Services and ApplicationsC. Removable StorageD. Device Manager
考题
A user is unable to view any DVDs on their laptop which has a DVD-ROM drive installed. After further investigation, the technician realizes that there is not any DVD-ROM or CD-ROM available under the My Computer utility. Which of the following system utilities would MOST likely be used to identify and resolve this issue?（）A. Task ManagerB. Device ManagerC. DEFRAGD. Event Viewer
考题
A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?()
A. Warn the userB. Report through proper channelsC. Wipe the driveD. Give the computer back to the user
考题
After performing the initial steps in installing the server OS from a DVD-ROM， the server reboots and goes back into the setup wizard. Which of the following is the MOST likely cause for this problem？（）A、The DVD-ROM drive has failed.B、An installation file copied from the DVD to the hard drive is corrupt.C、Faulty OS installation DVDD、Incorrect boot sequence in the BIOS
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A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）A、Check if the user account is lockedB、Check group policyC、Check the drive for fragmentationD、Check NTFS permissions
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A user reports that after configuring the BIOS to boot to the hard drive first, the system still tries to boot from the optical drive. Which of the following is the MOST likely cause?（）A、Optical driveB、Power supplyC、CMOS batteryD、CD-ROM disk
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A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）A、Run the CHKDSK utilityB、Run the disk defragmenter utilityC、Increase the capacity on the system volumeD、Convert to a dynamic drive on the system
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Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）A、After an unsuccessful rebootB、If a user’s IP address has been spoofedC、After using IPCONFIG /RELEASED、If the computer has an ARP address conflict
考题
A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?（）A、The file associations were not returned after the software was uninstalled.B、The user is not opening the files correctly.C、The uninstalled software has corrupted all the audio files on the computer.D、The sound card is not properly configured.
考题
A user requires more storage space on their computer. After a technician installs a second IDE drive in the computer, the system will not recognize that there are any hard drives installed. Which of the following is the MOST likely cause of the problem?（）A、The second hard drive has not been formatted for NTFS.B、The jumpers on both drives are set to the cable select position.C、The jumper on the first drive is set to master and the second is set to slave.D、The jumpers on both drives are set to the master position.
考题
A user is trying to boot a desktop PC from their A: drive. Which of the following devices is the userdescribing？（）A、The floppy driveB、The hard driveC、The CD-ROM driveD、The DVD-ROM drive
考题
A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）A、Warn the userB、Report through proper channelsC、Wipe the driveD、Give the computer back to the user
考题
From which of the following locations can a technician map a drive?（）A、System PropertiesB、Help and Support CenterC、Add Hardware WizardD、My Computer
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After POST, the error message ‘Invalid system disk. Replace and press any key’ appears. Which of the following is MOST likely the cause?（）A、There is a non-bootable CD in the CD-ROM drive.B、There is a non-bootable DVD in the DVD-ROM drive.C、There is a non-bootable Blu-Ray in the Blu-Ray drive.D、There is a non-bootable floppy in the floppy drive.
考题
A technician has installed a secondary hard drive for a computer. However, the hard drive is not appearing under My Computer. The disk is receiving power, and appeared on the POST when Windows started. Which of the following Windows utilities would help configure the new hard disk?（）A、Disk ManagementB、Services and ApplicationsC、Removable StorageD、Device Manager
考题
A user reports that the computer is running slowly. After running the SFC， a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory？ （）A、FORMATB、SFCC、HyperTerminalD、DEFRAG
考题
A user has recently added a second IDE CD-RW drive to a machine in addition to the primary DVD-ROM drive. The drive opens and closes; however, they do not see it show up in Windows. Which of the following is the MOST likely cause?（）A、The drive jumper settings are incorrect.B、The drive is not receiving power from PSU.C、Windows only supports one optical drive.D、The user connected the drive with a SATA cable.
考题
An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）A、The system has a fragmented hard drive.B、The drive interface needs to be changed.C、The user has too many documents on the hard drive.D、The system page file has an issue.
考题
Which of the following utilities will a technician use to determine how many partitions a hard drive has?（）A、Administrator ToolsB、Disk ManagementC、Device ManagerD、Computer Management
考题
单选题After performing the initial steps in installing the server OS from a DVD-ROM， the server reboots and goes back into the setup wizard. Which of the following is the MOST likely cause for this problem？（）A
The DVD-ROM drive has failed.B
An installation file copied from the DVD to the hard drive is corrupt.C
Faulty OS installation DVDD
Incorrect boot sequence in the BIOS
考题
单选题A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?（）A
The file associations were not returned after the software was uninstalled.B
The user is not opening the files correctly.C
The uninstalled software has corrupted all the audio files on the computer.D
The sound card is not properly configured.
考题
单选题Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）A
After an unsuccessful rebootB
If a user’s IP address has been spoofedC
After using IPCONFIG /RELEASED
If the computer has an ARP address conflict
考题
单选题An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）A
The system has a fragmented hard drive.B
The drive interface needs to be changed.C
The user has too many documents on the hard drive.D
The system page file has an issue.
考题
单选题A user requires more storage space on their computer. After a technician installs a second IDE drive in the computer, the system will not recognize that there are any hard drives installed. Which of the following is the MOST likely cause of the problem?（）A
The second hard drive has not been formatted for NTFS.B
The jumpers on both drives are set to the cable select position.C
The jumper on the first drive is set to master and the second is set to slave.D
The jumpers on both drives are set to the master position.
考题
单选题A user is trying to boot a desktop PC from their A: drive. Which of the following devices is the userdescribing？（）A
The floppy driveB
The hard driveC
The CD-ROM driveD
The DVD-ROM drive
考题
多选题A technician wants to secure a Windows 7 Ultimate notebook hard drive. Which of the following should the technician do to implement BitLocker?（） (Select TWO).ADisable TPM in the system BIOSBRun the BitLocker wizard and any necessary partitionsCEnable TPM in the system BIOSDEnable TPM in the Windows 7 OS filesESet up the OS and the system files on the same partition
考题
单选题After POST, the error message ‘Invalid system disk. Replace and press any key’ appears. Which of the following is MOST likely the cause?（）A
There is a non-bootable CD in the CD-ROM drive.B
There is a non-bootable DVD in the DVD-ROM drive.C
There is a non-bootable Blu-Ray in the Blu-Ray drive.D
There is a non-bootable floppy in the floppy drive.
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