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单选题
A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）
A
Record the solution in the appropriate logs for future use.
B
Ask the user who reported the issue what past documentation they have.
C
Ask the user who reported the issue to explain the symptoms in detail.
D
Record what steps should be taken to resolve the issue.
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更多 “单选题A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）A Record the solution in the appropriate logs for future use.B Ask the user who reported the issue what past documentation they have.C Ask the user who reported the issue to explain the symptoms in detail.D Record what steps should be taken to resolve the issue.” 相关考题
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A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?()
A. Run a System RestoreB. Check Device ManagerC. Check the Event LogsD. Check the System Information
考题
The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）A. Verity full system functionalityB. Identify the main problem and question the userC. Document their findings, actions, and outcomesD. Escalate the issue to upper management
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A technician is troubleshooting a network connectivity issue. Given the following abbreviated traceroute output:Which of the following is MOST likely occurring?()
A. Switching loopB. Broadcast stormC. IP conflictD. Routing loop
考题
A technician is troubleshooting a network connectivity issue with a user‘s desktop configured touse a static IP address. The technician notes the following configuration:Which of the following changes will allow the desktop to communicate properly with remote networks?（）A. Changing the DNS to 172.16.1.100B. Changing the WINS server to 172.174.136C. Changing the netmask to 255.255.255.0D. Changing the default gateway to 172.16.3.1
考题
A technician is troubleshooting a network connectivity issue on a MFD and would like to eliminate the possibility of another device on the network having the same IP address. The technician should：（）A、disconnect the MFD and ping the IP address.B、disconnect the MFD and ping the subnet mask.C、disconnect the MFD and ping the loopback address.D、run the ipconfig command from the command prompt.
考题
Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）A、Gather information from the customer.B、Isolate the problem on the device.C、Read the service documentation for possible causes.D、Check the parts life counters.
考题
The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）A、Verity full system functionalityB、Identify the main problem and question the userC、Document their findings, actions, and outcomesD、Escalate the issue to upper management
考题
An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots. Which of the following should be the administrator’s NEXT troubleshooting step？（）A、Test the theory to determine if the solution will correct the issue， list all other possible causes.B、Verify full system functionality.C、Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.D、Establish a theory of probable cause based on previous tests and determine next steps toresolve
考题
A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）A、Record the solution in the appropriate logs for future use.B、Ask the user who reported the issue what past documentation they have.C、Ask the user who reported the issue to explain the symptoms in detail.D、Record what steps should be taken to resolve the issue.
考题
A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?（）A、Run a System RestoreB、Check Device ManagerC、Check the Event LogsD、Check the System Information
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A technician is troubleshooting a workstation that has the wrong time information. All workstations should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue?（）A、IIS logB、Application logC、System logD、Security log
考题
A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）A、Verify full system functionality.B、Document the findings, actions, and outcomes.C、Establish a plan of action to resolve the problem.D、Question the user and identify changes the user has made to the system.
考题
A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory？（）A、tracertB、ipconfigC、netstatD、nslookup
考题
A technician is setting up a new inkjet printer and notices that the images appear hazy. Which of the following should the technician perform FIRST to resolve the issue?（）A、Refill the cartridgesB、Replace the tonerC、Replace the network cableD、Calibrate the inkjet printer
考题
单选题A technician is troubleshooting a network connectivity issue on a MFD and would like to eliminate the possibility of another device on the network having the same IP address. The technician should：（）A
disconnect the MFD and ping the IP address.B
disconnect the MFD and ping the subnet mask.C
disconnect the MFD and ping the loopback address.D
run the ipconfig command from the command prompt.
考题
单选题A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）A
Verify full system functionality.B
Document the findings, actions, and outcomes.C
Establish a plan of action to resolve the problem.D
Question the user and identify changes the user has made to the system.
考题
单选题An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots. Which of the following should be the administrator’s NEXT troubleshooting step？（）A
Test the theory to determine if the solution will correct the issue， list all other possible causes.B
Verify full system functionality.C
Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.D
Establish a theory of probable cause based on previous tests and determine next steps toresolve
考题
单选题Users are unable to stay connected to the company's wireless network. Several times throughout the day the users' signals are dropped and they are forced to reconnect to the network. A technician determines the network cabling that supplies the WAP has been run inside with several power lines. Which of the following is the MOST likely cause of the network issue?（）A
AshortB
Open pairsC
ESDD
EMI
考题
单选题While troubleshooting a network problem,a technician discovers that the current copy of the Cisco IOS is outdated and needs to be updated.Which of the following commands would the technician issue to replace the Cisco router IOS with the newer version?（）A
Router#copy tftp flashB
Router(config)#restore flashC
Router(config)#repair flashD
Router#copy flash runE
Routercopy start flashF
Router#copy start flash
考题
单选题A technician is troubleshooting a workstation that has the wrong time information. All workstations should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue?（）A
IIS logB
Application logC
System logD
Security log
考题
单选题The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）A
Verity full system functionalityB
Identify the main problem and question the userC
Document their findings, actions, and outcomesD
Escalate the issue to upper management
考题
单选题A technician is setting up a new inkjet printer and notices that the images appear hazy. Which of the following should the technician perform FIRST to resolve the issue?（）A
Refill the cartridgesB
Replace the tonerC
Replace the network cableD
Calibrate the inkjet printer
考题
单选题A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?（）A
Run a System RestoreB
Check Device ManagerC
Check the Event LogsD
Check the System Information
考题
单选题A user has just installed an application that is causing system instability and lock-ups and is not allowing a clean uninstall. To resolve this issue, the technician should:（）A
power cycle the system completely.B
run an on-demand virus scan.C
perform a system restore.D
check the installation event logs
考题
单选题A client is having problems connecting remotely after replacing a router. An administrator has just created an action plan. Which of the following is the NEXT step the administrator should perform to resolve this issue?（）A
Implement and test the solution.B
Determine if escalation is necessary.C
Identify the affected areas of the network.D
Identify the results and effects of the solution
考题
单选题Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）A
Gather information from the customer.B
Isolate the problem on the device.C
Read the service documentation for possible causes.D
Check the parts life counters.
考题
单选题A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory？（）A
tracertB
ipconfigC
netstatD
nslookup
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