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单选题
Which cisco collaboration service will encourage true customer intimacy by quickly and proactively connecting people with the information, expertise and support that they need?（）
A
ip communications
B
conferencing
C
customer care
D
telepresence
E
messaging
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Which Cisco collaboration product line will reduce TCO. Improve the user experience and productivity, and increase business relevance?()
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资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
Why is a strong mobile customer service strategy critical?A.It forbids customers to go.
B.It helps you gain new customers.
C.Because of customers are using their smartphone to seek customer service.
D.It prevent losing customers entirety.
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
What is the main suggestion of this article?A.Identifying any missing or incorrect information before customers need to reach out
B.Make online customer service easy and quick for customers.
C.Avoid losing customers， it can help you gain new ones and impact the bottom line.
D.ensure your customer service contact info are readily available on all mobile website pages.
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
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How many people first turn to on-line channels when they seek customer service?A.C
D.D
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analyzes the customers business requirements and recommends the appropriate Cisco technologies to meet business requirementsC
determining what end-user training a customer requiresD
addressing a customer’s physical requirements
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单选题Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？（）A
identifying what a customer requires from a proposed solutionB
analyzes the customer s business requirements and recommends the appropriate Cisco technologies to meet business requirementsC
determining what end-user training a customer requiresD
addressinga customer s physical requirements
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单选题You are Cisco Channel Partner Account Manager. Which service component within the preparephase recommends the appropriate technology strategy to address a business requirement of the customer？（）A
finding out what a customer requires from a proposed solutionB
analyzes the customer’s business requirements and recommends the appropriate Cisco technologies to meet business requirementsC
finding out what end-user training a customer requiresD
finding out a customer’s physical requirements
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单选题Which cisco collaboration service will encourage true customer intimacy by quickly and proactively connecting people with the information, expertise and support that they need?（）A
telepresenceB
messagingC
conferencingD
customer careE
ip communications
考题
单选题Which of the following technologies would an Internet Service Provider use to support overlapping customer VLAN ID’s over transparent LAN services？ （）A
802.1q tunnelingB
ATMC
SDHD
IP Over Optical NetworkingE
ISL
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Run a System RestoreB
Check Device ManagerC
Check the Event LogsD
Check the System Information
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