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单选题
A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）
A
Printer driver
B
Protocol stack
C
Network connectivity
D
Correct patch application
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Instruct the user to send you a Remote Assistance invitation. B
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单选题Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）A
Network Neighborhood navigate to the users computer right click select Offer Remote AssistanceB
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Start Programs Administrative Tools Remote Assistance
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单选题A user reports that while printing a large document，the local printer fails to print and the document cannot be deleted from the queue. What is the MOST likely cause of the problem？（）A
The printer cable is not bi-directional.B
The user does not have full printer administration rights.C
The computer cannot spool and send the print job fast enough.D
The print job is too big for the amount of available memory.
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