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单选题
It may be inferred from the passage that _____.
A
customer service in Israel is now improving
B
wealthy Israeli customers are hard to please
C
the tourist industry has brought chain stores to Israel
D
Israeli customers prefer foreign products to domestic ones
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参考解析
解析：
推论题。文章讲述高水准竞争使以色列各个公司的服务都有了不同程度的提高，A项与原文是同义转述。
推论题。文章讲述高水准竞争使以色列各个公司的服务都有了不同程度的提高，A项与原文是同义转述。
更多 “单选题It may be inferred from the passage that _____.A customer service in Israel is now improvingB wealthy Israeli customers are hard to pleaseC the tourist industry has brought chain stores to IsraelD Israeli customers prefer foreign products to domestic ones” 相关考题
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What can be learnt about Swiss watch industry from the passage?A. It targets rich people as its potential customers.B. It’s hard for the industry to beat its competitors.C. It wastes a huge amount of money in advertising.D. It’s easy for the industry to reinvent cheap watches.
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4 Chris Jones is Managing Director of Supaserve, a medium-sized supermarket chain faced with intense competitionfrom larger competitors in their core food and drink markets. They are also finding it hard to respond to thesecompetitors moving into the sale of clothing and household goods. Supaserve has a reputation for friendly customercare and is looking at the feasibility of introducing an online shopping service, from which customers can order goodsfrom the comfort of their home and have them delivered, for a small charge, to their home.Chris recognises that the move to develop an online shopping service will require significant investment in newtechnology and support systems. He hopes a significant proportion of existing and most importantly, new customers,will be attracted to the new service.Required:(a) What bases for segmenting this new market would you recommend and what criteria will help determinewhether this segment is sufficiently attractive to commit to the necessary investment? (10 marks)
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听力原文：From an early date bankers have made a charge for the services which they provide for their customers.(9)A．From an early date the banker have charged a commission for their services.B．From an early date the banker has an obligation to serve the customers.C．From an early date the customers have charged a commission.D．From an early date the customer has an obligation to serve the banker.
考题
Directions:The following isan introduction of a company.After reading it, you should give brief answers to the five questions ( No.56 to No. 60) that follow. The answers（in not more than 3 words）should be written after the corresponding numbers on the Answer Sheet.Ditis Hong Kong Ltd is a manufacturer of security products and peripheral equipment, knowledge-based company. All of our managers has high technical education and fluently spoken English, Chinese, Japanese and Russian. We major in professional digital security products. Our products with advanced technology, stable performance, cost-effective, stylish design, excellent quality, has won the trust of customers and a wide range of popular.Being a professional manufacturer of security products, we value Innovation, Dedication and Superiority, and satisfy our customers by adding new designs and features to our products according to customers needs.Our service knowledge is second to none. We really appreciate your business and hope to deal with you again.We sincerely welcome customers to visit and give us your advice.41．What kind of company is Ditis Hong Kong Ltd?Ditis Hong Kong Ltd is a manufacturer of ________ and peripheral equipment, knowledge-based company.42. What’s the educational background of the managers in Ditis Hong Kong Ltd?All of our managers has ________________.43. What’s the major products of the company?They major in ______________ products.44. How can the company satisfy its customers?It satisfies its customers by adding ____________to our products according to customers needs45. How about the service and knowledge of the company?Our service knowledge is ___________.
考题
You need to produce a report for mailing labels for all customers. The mailing label must have only the customer name and address. The CUSTOMERS table has these columns:CUST_ID NUMBER(4) NOT NULLCUST_NAME VARCHAR2(100) NOT NULLCUST_ADDRESS VARCHAR2(150)CUST_PHONE VARCHAR2(20)Which SELECT statement accomplishes this task?（）A. SELECT* FROM customers;B. SELECT name, address FROM customers;C. SELECT id, name, address, phone FROM customers;D. SELECT cust_name, cust_address FROM customers;E. SELECT cust_id, cust_name, cust_address, cust_phone FROM customers;
考题
A service level agreement is an agreement between two or more parties, where one is the customer and the others are ( ).
A. service brokers
B. service providers
C. service auditors
D. key customers
考题
The United States, which is a____of the Middle East peace talks，says Israeli settlements are an obstacle to peace, and the issue has strained relations with Israel’s right-wing government.A.volunteer
B.investor
C.contributor
D.sponsor
考题
资料：Early Experiences
If you've communicated a positive initial impression and customers decide to explore your product, can they discover the features and functions that help get them up to speed? Does your interface provide clear, streamlined paths free of unnecessary instructions, distracting visual elements, or unneeded features or functionality? Finally, how well does your product help customers get the benefits they want, or even lead them to benefits they were unaware of?
Testing helps determine if customers find the terminology clear and jargon-free; whether the page and content is organized logically from their perspective; if processes-such as registration, checkout or upgrading-are efficient and easy to use; and if it's clear how to cancel a process or navigate to a specific function or location.
Maturity
Over time, discovering shortcuts and advanced functionality will help mature customers do their jobs more quickly. You'll want to test how these options are communicated and ensure that they address the needs of these customers without impacting the experience of other customers.
Unless you test with actual users, your product team won't get a true perspective about what your product is like to use by the people who matter most the users themselves. This may seem obvious, but in many organizations, approximate customers-such as salespeople-are sometimes used to review products. After all, they have a lot of customer contact. But salespeople don't have the same motivations or context as customers. At best, this approach is risky. When you test with real users, usability tests ensure that all product stakeholders get a realistic, honest view of your product's effectiveness.
If you have never watched a customer use your product, you might be in for a surprise. "Obvious" product assumptions may be challenged, or you might find that customers think differently about what value means to them. Whatever you discover, you'll unearth information to develop products that are more likely to be ones that your customers value.
Which of the following is true?A.You should separate new and mature customers in testing your products.
B.Approximate customers are equally valuable as real users.
C.Salespeople have a lot of customer contact, so they have the same motivations as customers
D.Usability test aims to please the customers
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
Why is a strong mobile customer service strategy critical?A.It forbids customers to go.
B.It helps you gain new customers.
C.Because of customers are using their smartphone to seek customer service.
D.It prevent losing customers entirety.
考题
The cisco lifecycle services approach for wireless solutions provides a framework for which of the following opportunities？（）A、partners having a discussion with customers about the minimum service components needed to successfully deploy a wireless solutionB、customers determining a competitor’s strategy for adopting advanced technologiesC、partners choosing the right products for their customersD、customers choosing the right products for their networkE、customers defining the correct strategy for advanced technology adoption
考题
（）links all suppliers and customers as a chain in a certain product or service.A、ContractB、Business agreementC、Supply ChainD、Network
考题
The CUSTOMERS table has these columns: CUSTOMER_ID NUMBER(4) NOT NULL CUSTOMER_NAME VARCHAR2(100) NOT NULL STREET_ADDRESS VARCHAR2(150) CITY_ADDRESS VARCHAR2(50) STATE_ADDRESS VARCHAR2(50) PROVINCE_ADDRESS VARCHAR2(50) COUNTRY_ADDRESS VARCHAR2(50) POSTAL_CODE VARCHAR2(12) CUSTOMER_PHONE VARCHAR2(20) The CUSTOMER_ID column is the primary key for the table. Which two statements find the number of customers? （） A、SELECT TOTAL(*) FROM customer;B、SELECT COUNT(*) FROM customer;C、SELECT TOTAL(customer_id) FROM customer;D、SELECT COUNT(customer_id) FROM customer;E、SELECT COUNT(customers) FROM customer;F、SELECT TOTAL(customer_name) FROM customer;
考题
The CUSTOMERS table has these columns: CUSTOMER_ID NUMBER(4) NOT NULL CUSTOMER_NAME VARCHAR2(100) NOT NULL STREET_ADDRESS VARCHAR2(150) CITY_ADDRESS VARCHAR2(50) STATE_ADDRESS VARCHAR2(50) PROVINCE_ADDRESS VARCHAR2(50) COUNTRY_ADDRESS VARCHAR2(50) POSTAL_CODE VARCHAR2(12) CUSTOMER_PHONE VARCHAR2(20) Which statement finds the rows in the CUSTOMERS table that do not have a postal code? （）A、SELECT customer_id, customer_name FROM customers WHERE postal_code CONTAINS NULL;B、SELECT customer_id, customer_name FROM customers WHER postal_code = ' ___________';C、SELECT customer_id, customer_name FROM customers WHERE postal _ code IS NULL;D、SELECT customer_id, customer_name FROM customers WHERE postal code IS NVL;E、SELECT customer_id, customer_name FROM customers WHERE postal_code = NULL;
考题
单选题（）links all suppliers and customers as a chain in a certain product or service.A
ContractB
Business agreementC
supply chainD
network
考题
单选题From the passage we see that the major function of advertising is to ______A
use different media vehicles to popularize products.B
help marketing realize its objectives.C
arouse consumer’s interest in products.D
reach different customers.
考题
单选题Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？ Select exactly 1 answer（s） from the following：（）。A
identifying what a customer requires from a proposed solutionB
analyzes the customers business requirements and recommends the appropriate Cisco technologies to meet business requirementsC
determining what end-user training a customer requiresD
addressing a customer’s physical requirements
考题
单选题You need to produce a report for mailing labels for all customers. The mailing label must have only the customer name and address. The CUSTOMERS table has these columns: CUST_ID NUMBER(4) NOT NULL CUST_NAME VARCHAR2(100) NOT NULL CUST_ADDRESS VARCHAR2(150) CUST_PHONE VARCHAR2(20) Which SELECT statement accomplishes this task?（）A
SELECT* FROM customers;B
SELECT name, address FROM customers;C
SELECT id, name, address, phone FROM customers;D
SELECT cust_name, cust_address FROM customers;E
SELECT cust_id, cust_name, cust_address, cust_phone FROM customers;
考题
单选题It can be inferred from the passage that the writer suggests companies shouldA
attract the more profitable customers.B
pay equal attention to all the customers.C
increase the investments in customer loyalty.D
focus only on loyal customers.
考题
单选题You need to produce a report for mailing labels for all customers. The mailing label must have only the customer name and address. The CUSTOMERS table has these columns: CUST_ID NUMBER(4) NOT NULL CUST_NAME VARCHAR2(100) NOT NULL CUST_ADDRESS VARCHAR2(150) CUST_PHONE VARCHAR2(20) Which SELECT statement accomplishes this task?（）A
SELECT* FROM customers;B
SELECT name, address FROM customers;C
SELECT id, name, address, phone FROM customers;D
SELECT cust_name, cust_address FROM customers;E
SELECT cust_id, cust_name, cust_address, cust_phone FROM customers;
考题
单选题The CUSTOMERS table has these columns: CUSTOMER_ID NUMBER(4) NOT NULL CUSTOMER_NAME VARCHAR2(100) NOT NULL STREET_ADDRESS VARCHAR2(150) CITY_ADDRESS VARCHAR2(50) STATE_ADDRESS VARCHAR2(50) PROVINCE_ADDRESS VARCHAR2(50) COUNTRY_ADDRESS VARCHAR2(50) POSTAL_CODE VARCHAR2(12) CUSTOMER_PHONE VARCHAR2(20) Which statement finds the rows in the CUSTOMERS table that do not have a postal code? （）A
SELECT customer_id, customer_name FROM customers WHERE postal_code CONTAINS NULL;B
SELECT customer_id, customer_name FROM customers WHER postal_code = ' ___________';C
SELECT customer_id, customer_name FROM customers WHERE postal _ code IS NULL;D
SELECT customer_id, customer_name FROM customers WHERE postal code IS NVL;E
SELECT customer_id, customer_name FROM customers WHERE postal_code = NULL;
考题
单选题It may be inferred from the passage that _____.A
customer service in Israel is now improvingB
wealthy Israeli customers are hard to pleaseC
the tourist industry has brought chain stores to IsraelD
Israeli customers prefer foreign products to domestic ones
考题
单选题According to the research findings, the customers who will bring in more profit are those whoA
are regarded as loyal customers.B
happen to buy the products from a company.C
trust the quality of the products from a company.D
care little about prices of the products.
考题
单选题It can be inferred from the passage that the minimal basis for a complaint to the international Trade Commission is which of the following?A
A foreign competitor has received a subsidy from a foreign government.B
A foreign competitor has substantially increased the volume of products shipped to the United States.C
A foreign competitor selling products in the United States at less than fair market value.D
The company requesting import relief has been injured by the sale of imports in the United States.
考题
单选题You need to produce a report for mailing labels for all customers. The mailing label must have only the customer name and address. The CUSTOMERS table has these columns: Which SELECT statement accomplishes this task?（）A
SELECT* FROM customers;B
SELECT name, address FROM customers;C
SELECT id, name, address, phone FROM customers;D
SELECT cust_name, cust_address FROM customers;E
SELECT cust_id, cust_name, cust_address, cust_phone FROM customers;
考题
单选题Which is the most accurate statement regarding the business requirements development service component in the prepare phase. Select exactly 1 answer（s） from the following：（）。A
Determine the appropriate cooling temperature for a customers server roomB
Analyze the customers business requirements for a proposed solutionC
Analyze a customers ongoing operational requirementsD
Identify a customers technology requirements
考题
( 难度：中等)在Hive中，以下哪个SQL语句是错误的A.hive＞ SELECT ID, NAME, o.AMOUNT, o.DATE ＞ FROM CUSTOMERS c ＞ LEFT OUTER JOIN ORDERS o ＞ ON (ID = o.CUSTOMER_ID);B.hive＞ SELECT ID, NAME, o.AMOUNT, o.DATE ＞ FROM CUSTOMERS c ＞ RIGHT OUTER JOIN ORDERS o ＞ ON (ID = o.CUSTOMER_ID);C.hive＞ SELECT ID, NAME, o.AMOUNT, o.DATE ＞ FROM CUSTOMERS c ＞ FULL OUTER JOIN ORDERS o ＞ ON (ID = o.CUSTOMER_ID);D.hive＞ SELECT ID, NAME, o.AMOUNT, o.DATE ＞ FROM CUSTOMERS c ＞ FULL OUTER JOIN ORDERS o ＞ ON (ID = o.CUSTOMER_ID OR Name = o.Name);
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