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单选题
A remote user cannot connect to the office via VPN. The user has established Internet connectivity. Which of the following is the MOST likely next step in troubleshooting?（）
A
Power cycle the VPN concentrator at the office.
B
Determine if the VPN service is running at the office.
C
Reinstall the VPN client at the remote computer.
D
Determine if the user has the correct VPN address and password.
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更多 “单选题A remote user cannot connect to the office via VPN. The user has established Internet connectivity. Which of the following is the MOST likely next step in troubleshooting?（）A Power cycle the VPN concentrator at the office.B Determine if the VPN service is running at the office.C Reinstall the VPN client at the remote computer.D Determine if the user has the correct VPN address and password.” 相关考题
考题
A remote user cannot connect to the office via VPN. The user has established Internet connectivity.Which of the following is the MOST likely next step in troubleshooting?()
A.Power cycle the VPN concentrator at the office.B.Determine if the VPN service is running at the office.C.Reinstall the VPN client at the remote computer.D.Determine if the user has the correct VPN address and password.
考题
A remote user cannot connect to the office via VPN. The user has established Internet connectivity. Which of the following is the MOST likely next step in troubleshooting?（）A、Power cycle the VPN concentrator at the office.B、Determine if the VPN service is running at the office.C、Reinstall the VPN client at the remote computer.D、Determine if the user has the correct VPN address and password.
考题
A technician is able to connect to the Internet but cannot connect to a remote machine through Remote Desktop in Windows XP. Each time the technician attempts to connect to a remote location, the software times out. Which of the following is the MOST likely problem?（）A、The Java applet is disabled in the web browser.B、Deny all has not been configured in the firewall.C、Wireless network drivers are corrupt.D、Port forwarding settings are not correct
考题
A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）A、The user has not registered the copy of Windows.B、The user has not applied at least Service Pack 1 to their system.C、The user does not know what site to access for the updates.D、The user needs to flush the DNS cache.
考题
A user has reported that they cannot access the company FTP site. The user states that they are using the IP address that was given to them “74200.92.105”. Which of the following is MOST likely the problem?（）A、Invalid IP addressB、FTP program is not workingC、Port 21 is blockedD、The FTP site is down
考题
Which of the following are troubleshooting targets common to both site-to-site and remote-accessVPNs？（Choose all that apply.）（）A、Routing loopsB、Misconfiguration of VPN end pointsC、Overiapping IP address spaceD、DMVPNE、User profilesF、MTU
考题
A user explains that after the office was vacuumed the previous night their sound is not working and they cannot get onto the network. The user has verified that all of the PC’s cables are plugged into their respective ports. Which of the following is the MOST likely cause?（）A、Frayed or broken cablesB、UPS is unpluggedC、NIC and sound card are disabled in Device ManagerD、Speakers are muted
考题
A user cannot undock a laptop from the docking station. Which of the following is the MOST likely cause?（）A、The laptop is not turned offB、The power cable is not unpluggedC、The lock button is set to lockD、The ACPI settings are configured improperly
考题
The user turns on the computer and hears a popping sound and detects a burning smell. Thesystem will not power on. Which of the following is the MOST likely problem?（）A、Power supply has blown.B、CPU fan is faulty.C、Motherboard has overheated and shutdown.D、UPS has been tripped.
考题
A user connects to the companys intranet server via a VPN connection from a small office / home office （SOHO） using the broadband service. One day， the user cannot successfully connect to the VPN and receives an error message that states "Username and password are invalid on the domain." Which of the following should be done to correct this problem？（）A、Call the corporate help desk to have the VPN server rebootedB、Re-enter the username and password in the VPN connection and reconnectC、Call the broadband Internet provider to replace the SOHO router with a newer modelD、Ping the corporate VPN server to ensure it is online
考题
A user in the accounting department reports that their office is able to connect to the network, but they are unable to connect to the Internet. Which of the following documentation would be the MOST useful to the administrator in diagnosing this issue?（） (Select TWO).A、Physical network diagramB、Job logC、Acceptable use policyD、Baseline documentationE、Wiring schematic
考题
A user took a laptop on vacation and made changes to the configuration in order to use the device at the hotel. The user can reach the Internet, but cannot access any internal network resources. Which of the following is the MOST likely reason?（）A、Incorrect DNSB、Incorrect subnet maskC、Duplicate IP addressD、Incorrect SSID
考题
You have a VPN server that runs Windows Server 2003 Service Pack 2 （SP2）. The VPN server supports only PPTP connections. A firewall protects the VPN server from the Internet. From a remote computer connected to the Internet， you attempt to connect to the VPN server. During the connection attempt， you receive a message that your user name and password are being verified. You then receive the following error message： “Error 721： The remote computer is not responding.”You need to ensure that you can establish a VPN connection to the VPN server from the Internet. What should you do？（）A、On the VPN server， enable LAN routing.B、On the VPN server， create a demand-dial interface.C、On the firewall， allow inbound connections that use TCP port 1701.D、On the firewall， allow inbound connections that use Generic Route Encapsulation （GRE） protocol 47.
考题
The user cannot access some Internet websites, but can connect to resources inside the local network. The technician successfully uses the ping command to test the user’s connectivity. Which of the following commands can the technician run NEXT to troubleshoot the issue?（）A、net /?B、ipconfig /flushdnsC、netstat -rD、nbtstat -R
考题
单选题A user connects to the companys intranet server via a VPN connection from a small office / home office （SOHO） using the broadband service. One day， the user cannot successfully connect to the VPN and receives an error message that states "Username and password are invalid on the domain." Which of the following should be done to correct this problem？（）A
Call the corporate help desk to have the VPN server rebootedB
Re-enter the username and password in the VPN connection and reconnectC
Call the broadband Internet provider to replace the SOHO router with a newer modelD
Ping the corporate VPN server to ensure it is online
考题
多选题A user in the accounting department reports that their office is able to connect to the network, but they are unable to connect to the Internet. Which of the following documentation would be the MOST useful to the administrator in diagnosing this issue?（） (Select TWO).APhysical network diagramBJob logCAcceptable use policyDBaseline documentationEWiring schematic
考题
单选题A virus has been removed from the user’s machine, but the user still cannot access the Internet.Which of the following should the technician check NEXT?（）A
Disable port forwarding on the router.B
Reboot to Safe Mode and see if the Internet is accessible.C
Format the machine and reinstall the OS.D
Check the web browser’s proxy settings.
考题
单选题A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）A
The user has not registered the copy of Windows.B
The user has not applied at least Service Pack 1 to their system.C
The user does not know what site to access for the updates.D
The user needs to flush the DNS cache.
考题
单选题The user turns on the computer and hears a popping sound and detects a burning smell. Thesystem will not power on. Which of the following is the MOST likely problem?（）A
Power supply has blown.B
CPU fan is faulty.C
Motherboard has overheated and shutdown.D
UPS has been tripped.
考题
单选题A user took a laptop on vacation and made changes to the configuration in order to use the device at the hotel. The user can reach the Internet, but cannot access any internal network resources. Which of the following is the MOST likely reason?（）A
Incorrect DNSB
Incorrect subnet maskC
Duplicate IP addressD
Incorrect SSID
考题
单选题The server administrator has just brought a new Windows server online. Permissions are set， but the server administrator cannot connect remotely. Which of the following is MOST likely the problem？（）A
WMI was not enabled.B
Server service was not enabled.C
RDP was not enabled.D
Workstation service was not enabled.
考题
单选题A user has reported that they cannot access the company FTP site. The user states that they are using the IP address that was given to them “74200.92.105”. Which of the following is MOST likely the problem?（）A
Invalid IP addressB
FTP program is not workingC
Port 21 is blockedD
The FTP site is down
考题
单选题The user cannot access some Internet websites, but can connect to resources inside the local network. The technician successfully uses the ping command to test the user’s connectivity. Which of the following commands can the technician run NEXT to troubleshoot the issue?（）A
net /?B
ipconfig /flushdnsC
netstat -rD
nbtstat -R
考题
单选题You have a VPN server that runs Windows Server 2003 Service Pack 2 （SP2）. The VPN server supports only PPTP connections. A firewall protects the VPN server from the Internet. From a remote computer connected to the Internet， you attempt to connect to the VPN server. During the connection attempt， you receive a message that your user name and password are being verified. You then receive the following error message： “Error 721： The remote computer is not responding.”You need to ensure that you can establish a VPN connection to the VPN server from the Internet. What should you do？（）A
On the VPN server， enable LAN routing.B
On the VPN server， create a demand-dial interface.C
On the firewall， allow inbound connections that use TCP port 1701.D
On the firewall， allow inbound connections that use Generic Route Encapsulation （GRE） protocol 47.
考题
单选题A technician is able to connect to the Internet but cannot connect to a remote machine through Remote Desktop in Windows XP. Each time the technician attempts to connect to a remote location, the software times out. Which of the following is the MOST likely problem?（）A
The Java applet is disabled in the web browser.B
Deny all has not been configured in the firewall.C
Wireless network drivers are corrupt.D
Port forwarding settings are not correct
考题
单选题A user cannot undock a laptop from the docking station. Which of the following is the MOST likely cause?（）A
The laptop is not turned offB
The power cable is not unpluggedC
The lock button is set to lockD
The ACPI settings are configured improperly
考题
单选题A user explains that after the office was vacuumed the previous night their sound is not working and they cannot get onto the network. The user has verified that all of the PC’s cables are plugged into their respective ports. Which of the following is the MOST likely cause?（）A
Frayed or broken cablesB
UPS is unpluggedC
NIC and sound card are disabled in Device ManagerD
Speakers are muted
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