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单选题
A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）
A
The user has not registered the copy of Windows.
B
The user has not applied at least Service Pack 1 to their system.
C
The user does not know what site to access for the updates.
D
The user needs to flush the DNS cache.
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更多 “单选题A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）A The user has not registered the copy of Windows.B The user has not applied at least Service Pack 1 to their system.C The user does not know what site to access for the updates.D The user needs to flush the DNS cache.” 相关考题
考题
A remote user cannot connect to the office via VPN. The user has established Internet connectivity.Which of the following is the MOST likely next step in troubleshooting?()
A.Power cycle the VPN concentrator at the office.B.Determine if the VPN service is running at the office.C.Reinstall the VPN client at the remote computer.D.Determine if the user has the correct VPN address and password.
考题
Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）A、Network Neighborhood navigate to the users computer right click select Offer Remote AssistanceB、Go to Help and Support Center Pick a Task Use Tools Offer Remote AssistanceC、Run Remote Desktop Connection Select Connect to User Enter the IP addressD、Start Programs Administrative Tools Remote Assistance
考题
An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）A、Network data cables are damaged.B、Memory has become unseated.C、The user has defragmented the hard drive.D、Processor cooling fan is not functioning.
考题
A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）A、The user has not registered the copy of Windows.B、The user has not applied at least Service Pack 1 to their system.C、The user does not know what site to access for the updates.D、The user needs to flush the DNS cache.
考题
A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）A、Run the CHKDSK utilityB、Run the disk defragmenter utilityC、Increase the capacity on the system volumeD、Convert to a dynamic drive on the system
考题
A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）A、The VLAN is misconfiguredB、The user has an improperly configured NICC、The DHCP server is downD、The DNS server is down
考题
A user selects their proper domain and is unable to log into their Windows computer.The error states：‘System cannot log you on to the domain because the system’s computer account in its primary domain is missing or the password on that account is incorrect’.Which of the following is the MOST likely cause for this error？（）A、The computer’s account was removed from Active Directory.B、The user’s account was removed from Active Directory.C、The computer was disjoined from the domain.D、The user typed in the wrong password.
考题
A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?（）A、The file associations were not returned after the software was uninstalled.B、The user is not opening the files correctly.C、The uninstalled software has corrupted all the audio files on the computer.D、The sound card is not properly configured.
考题
Internet cookies are lost when upgrading from Windows 98 or Windows Me to Windows XP. What is the MOST likely cause？（）A、Internet Explorer cookies from Windows 98 or Windows Me are incompatible with Windows XPB、Internet Explorer 4x was installed prior to upgrading to Windows XPC、Windows XP has a different user profile structure than Windows 98 or Windows Me and the upgrade process does not migrate cookiesD、Windows XP default Internet security option settings delete cookies during upgrades from Windows 98 or Windows Me
考题
A user is reporting a loud grinding sound when the machine is powered on. The machine loadsinto windows and the user does not notice any performance issues. Which of the following is the MOST likely cause of the noise?（）A、PowersupplyfailureB、BadHDC、BadfanD、FaultyCD-Rom
考题
A user reports that the computer is running slowly. After running the SFC， a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory？ （）A、FORMATB、SFCC、HyperTerminalD、DEFRAG
考题
Bob, a user, reports that his computer is running slower since he viewed an online training presentation. Bob is also receiving an increased amount of spam email. Which of the following is the MOST likely cause of Bob’s issue?（）A、VirusB、WormC、Network bandwidthD、Malware
考题
Your network contains a computer that runs Windows XP Professional. Multiple users share the computer. You create a custom user profile on the computer. You need to ensure that all new users of the computer receive the custom user profile. What should you do?（） A、Run the Files and Settings Transfer Wizard.B、At the command prompt, run scanstate.exe. C、Use the Copy To function from the User Profiles settings. D、Rename the folder that contains the custom user profile to winnt_user.
考题
A user has a computer that runs Windows 2000 Professional. The user plans to upgrade the computer to Windows XP Professional. You need to instruct the user how to perform the upgrade. You must ensure that the user is only prompted to enter the Window XP product ID during the installation. Which command should you instruct the user to run?（） A、sysprep.exe -nosidgenB、sysprep.exe -resealC、winnt32 /duprepareD、winnt32. exe /unattend
考题
单选题A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?（）A
The file associations were not returned after the software was uninstalled.B
The user is not opening the files correctly.C
The uninstalled software has corrupted all the audio files on the computer.D
The sound card is not properly configured.
考题
单选题A user has a computer that runs Windows 2000 Professional. The user plans to upgrade the computer to Windows XP Professional. You need to instruct the user how to perform the upgrade. You must ensure that the user is only prompted to enter the Window XP product ID during the installation. Which command should you instruct the user to run?（）A
sysprep.exe -nosidgenB
sysprep.exe -resealC
winnt32 /duprepareD
winnt32. exe /unattend
考题
单选题Bob, a user, reports that his computer is running slower since he viewed an online training presentation. Bob is also receiving an increased amount of spam email. Which of the following is the MOST likely cause of Bob’s issue?（）A
VirusB
WormC
Network bandwidthD
Malware
考题
单选题A user reports that the computer is running slowly. After running the SFC， a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory？ （）A
FORMATB
SFCC
HyperTerminalD
DEFRAG
考题
单选题A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）A
The user has not registered the copy of Windows.B
The user has not applied at least Service Pack 1 to their system.C
The user does not know what site to access for the updates.D
The user needs to flush the DNS cache.
考题
单选题Bob, a user, reports that his computer is running slower since he viewed an online training presentation. Bob is also receiving an increased amount of spam email. Which of the following is the MOST likely cause of Bob’s issue?（）A
VirusB
WormC
Network bandwidthD
Malware
考题
单选题A remote user cannot connect to the office via VPN. The user has established Internet connectivity. Which of the following is the MOST likely next step in troubleshooting?（）A
Power cycle the VPN concentrator at the office.B
Determine if the VPN service is running at the office.C
Reinstall the VPN client at the remote computer.D
Determine if the user has the correct VPN address and password.
考题
单选题A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）A
The VLAN is misconfiguredB
The user has an improperly configured NICC
The DHCP server is downD
The DNS server is down
考题
单选题A user selects their proper domain and is unable to log into their Windows computer. The error states: system cannot log you on to the domain because the system's computer account in its primary domain is missing or the password on that account is incorrect. Which of the following is the MOST likely cause for this error?（）A
The computer's account was removed from Active Directory.B
The user's account was removed from Active Directory.C
The computer was disjoined from the domain.D
The user typed in the wrong password
考题
单选题A user is reporting a loud grinding sound when the machine is powered on. The machine loadsinto windows and the user does not notice any performance issues. Which of the following is the MOST likely cause of the noise?（）A
PowersupplyfailureB
BadHDC
BadfanD
FaultyCD-Rom
考题
单选题Your network contains a computer that runs Windows XP Professional. Multiple users share the computer. You create a custom user profile on the computer. You need to ensure that all new users of the computer receive the custom user profile. What should you do?（）A
Run the Files and Settings Transfer Wizard.B
At the command prompt, run scanstate.exe. C
Use the Copy To function from the User Profiles settings. D
Rename the folder that contains the custom user profile to winnt_user.
考题
单选题A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation？ （）A
Configuring the Windows Firewall exceptions.B
Using Windows Messenger.C
Configuring My Network Places.D
Using Internet Explorer.
考题
单选题Internet cookies are lost when upgrading from Windows 98 or Windows Me to Windows XP. What is the MOST likely cause？（）A
Internet Explorer cookies from Windows 98 or Windows Me are incompatible with Windows XPB
Internet Explorer 4x was installed prior to upgrading to Windows XPC
Windows XP has a different user profile structure than Windows 98 or Windows Me and the upgrade process does not migrate cookiesD
Windows XP default Internet security option settings delete cookies during upgrades from Windows 98 or Windows Me
考题
单选题An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）A
Network data cables are damaged.B
Memory has become unseated.C
The user has defragmented the hard drive.D
Processor cooling fan is not functioning.
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