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单选题
What is the FIRST step in diagnosing a completely dead computer that was working fine the day before？（）
A
remove all peripherals and reinstall them one at a time
B
replace the CMOS battery
C
check the AC power cord and verify the power source
D
back up the entire hard drive
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A technician turns on a PC and before the computer boots up, the technician is prompted for apassword. The technician does not know the password. Which of the following can the techniciando to allow access to the PC?（） (Select TWO).A. Set the clear password jumper on the motherboardB. Enter the BIOS setup and select the clear password settingC. Remove the power cord from the power supply and then plug it back inD. Power cycle the PCE. Remove the CMOS battery for 15 minutes
考题
A technician needs to replace a computer’s hard drive. Which of the following should thetechnician do FIRST?()
A. Remove network connectionsB. Remove the RAMC. Self ground on the computer caseD. Disconnect power to PC
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A Windows 2003 Server is no longer able to access its internal SCSI drive. The cables are connected, the drive has power, and the drive shows up in Device Manager; however, the My Computer window does not show the drive that was previously working and formatted with NTFS.Which of the following would be the FIRST step in regaining access to the drive?（）A. Reformat the NTFS partition.B. Recreate the partition that was deleted.C. Rewrite the MBR.D. Run a check disk on the drive
考题
which of the following actions will you not take before beginning installation or removal of anyNON－PNP hardware device inside the computer case?()
A. Place all the hardware components in static proof bags.B. Remove all the jumpers from the motherboard.C. Switch off the main power and remove the power cordD. Use an anti-static wrist strap.E. Turn off the computer.F. Place the computer on the anti-static mat
考题
A technician turns on a PC and before the computer boots up, the technician is prompted for apassword. The technician does not know the password. Which of the following can the techniciando to allow access to the PC?（） (Select TWO).A、Set the clear password jumper on the motherboardB、Enter the BIOS setup and select the clear password settingC、Remove the power cord from the power supply and then plug it back inD、Power cycle the PCE、Remove the CMOS battery for 15 minutes
考题
A technician has installed a new motherboard in a workstation, but after hardware tests, themotherboard has failed. Which of the following should the technician do FIRST before replacingthe motherboard? （）A、Reseat all power connections.B、Remove the CMOS battery.C、Install the graphics card.D、Ground to the case.
考题
A customer states their computer was fine until yesterday when they heard a pop noise and thecomputer stopped working. Which of the following components should the technician test FIRST?（）A、Main system boardB、ProcessorC、Hard disk driveD、Power supply
考题
A laptop operates on battery power when connected with an AC adapter. Once the battery discharges, the computer turns off and will not turn back on. Which of the following are the MOST likely causes of the laptop issue? （）(Select TWO).A、The LCD monitor’s power inverter does not function properly.B、The operating system’s power settings prevent the battery from charging.C、The battery is not compatible with the laptop.D、The internal power connection on the motherboard is faulty.E、The power adapter is not working.
考题
The technician has replaced a power supply with an identical power supply, and now the high end graphics card is not working. Which of the following should the technician check?（）A、The memoryB、The CMOS batteryC、The PCIe power jackD、The processor for chip creep
考题
which of the following actions will you not take before beginning installation or removal of anyNON-PNP hardware device inside the computer case?（）A、Place all the hardware components in static proof bags.B、Remove all the jumpers from the motherboard.C、Switch off the main power and remove the power cordD、Use an anti-static wrist strap.E、Turn off the computer.F、Place the computer on the anti-static mat
考题
What is the FIRST step in diagnosing a completely dead computer that was working fine the day before？（）A、remove all peripherals and reinstall them one at a timeB、replace the CMOS batteryC、check the AC power cord and verify the power sourceD、back up the entire hard drive
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A technician is troubleshooting a monitor displaying a blank screen and the power indicator light ison. Which of the following should the technician do next?（）A、Test the computer with a known-good monitor.B、Check if the monitor is still covered under the manufacturer’s warranty.C、Replace the monitor’s power cord with a known-good power cord.D、Swap out the computer’s video card.
考题
After booting up a new computer， a technician observes that the USB ports are not working with any USB devices. Which of the following should be done FIRST？（）A、Check the computer to verify that the jumper settings for USB are correct.B、Connect the USB devices to a different computer to test the devices.C、Buy new USB wires and test USB functionality.D、Check the BIOS to verify that USB functionality is enabled.
考题
A computer boots up with the error "CMOS Checksum Failure." Which of the following components needs to be replaced？（）A、power supplyB、CMOS chipC、motherboardD、CMOS battery
考题
What is the FIRST and most important step in system troubleshooting？（）A、back up the system dataB、gather information about the problemC、try rebooting the system to see if that fixes the problemD、check the System Error Log or Event Log
考题
An administrator is working on a rack mount server with all newly installed equipment. Theuninterruptible power supply （UPS） in the rack starts beeping loudly. Which of the following is the FIRST troubleshooting step that should be taken？（）A、Ensure that the power cable for the UPS is plugged in.B、Ensure the battery in the UPS is still good.C、Check the smart cable connecting the UPS to the server.D、Reset the UPS to determine if the problem persists.
考题
A Windows 2003 Server is no longer able to access its internal SCSI drive. The cables are connected, the drive has power, and the drive shows up in Device Manager; however, the My Computer window does not show the drive that was previously working and formatted with NTFS. Which of the following would be the FIRST step in regaining access to the drive?（）A、Reformat the NTFS partition.B、Recreate the partition that was deleted.C、Rewrite the MBR.D、Run a check disk on the drive
考题
Mike, a technician, is working on a computer and the air is dry. Which of the following choices is the BEST option for Mike to use?（）A、Use a portable anti-static pad and wrist strap, ensuring all components remain on the mat, and the wrist strap is connected to the mat.B、Leave the computer plugged in and running, to stabilize the power, and keep one hand on the case at all times while working on the unit.C、Use a wrist strap, connecting it to the computer case. Leave the computer plugged into the outlet for grounding.D、Advise the customer it is best if the computer is taken back to the shop for repair, so it will be in a controlled temperature environment.
考题
A technician needs to replace a computer’s hard drive. Which of the following should thetechnician do FIRST?（）A、Remove network connectionsB、Remove the RAMC、Self ground on the computer caseD、Disconnect power to PC
考题
单选题The technician has replaced a power supply with an identical power supply, and now the high end graphics card is not working. Which of the following should the technician check?（）A
The memoryB
The CMOS batteryC
The PCIe power jackD
The processor for chip creep
考题
单选题A technician needs to replace a computer’s hard drive. Which of the following should thetechnician do FIRST?（）A
Remove network connectionsB
Remove the RAMC
Self ground on the computer caseD
Disconnect power to PC
考题
单选题You are the network administrator for your company. A user reports that the USB ports on his Windows 2000 Professional portable computer function only when the portable computer is in its docked position at the office. He asks you to configure the computer so that the USB port works when the portable computer is docked and when it is undocked and running on battery power. You verify that the portable computer supports ACPI power management. What should you do？（）A
Modify the portable computer’s power management settings to ensure the USB ports are not shut down when the computer is running on battery power. B
Modify the portable computer’s BIOS settings to disable ACPI when the computer is running on battery power. C
Modify the portable computer’s undocked hardware profile, and enable the USB root hub. D
Disable the BIOS power management features in the portable computer’s BIOS settings. E
Obtain external power supplies for the user’s USB devices. Ensure that these power supplies are connected when the portable computer is undocked. F
Undock the portable computer, and reinstall the drivers for the USB port.
考题
单选题Following an unscheduled power outage, theadministrator needs to power up an IVM-managed system. For the given system,what is the first step in this process?（）A
Physically press the appropriate button on the system.B
Physically disconnect and reconnect the power cable on the system.C
Log into the IVM using a Web Browser, select the managed-system and select the Power on option from the Operations menu.D
Log into the HMC using a Web Browser, select the managed-system and select the Power on option from the Operations menu.
考题
单选题A Windows 2003 Server is no longer able to access its internal SCSI drive. The cables are connected, the drive has power, and the drive shows up in Device Manager; however, the My Computer window does not show the drive that was previously working and formatted with NTFS. Which of the following would be the FIRST step in regaining access to the drive?（）A
Reformat the NTFS partition.B
Recreate the partition that was deleted.C
Rewrite the MBR.D
Run a check disk on the drive
考题
单选题Mike, a technician, is working on a computer and the air is dry. Which of the following choices is the BEST option for Mike to use?（）A
Use a portable anti-static pad and wrist strap, ensuring all components remain on the mat, and the wrist strap is connected to the mat.B
Leave the computer plugged in and running, to stabilize the power, and keep one hand on the case at all times while working on the unit.C
Use a wrist strap, connecting it to the computer case. Leave the computer plugged into the outlet for grounding.D
Advise the customer it is best if the computer is taken back to the shop for repair, so it will be in a controlled temperature environment.
考题
单选题What is the FIRST step in diagnosing a completely dead computer that was working fine the day before？（）A
remove all peripherals and reinstall them one at a timeB
replace the CMOS batteryC
check the AC power cord and verify the power sourceD
back up the entire hard drive
考题
单选题which of the following actions will you not take before beginning installation or removal of anyNON-PNP hardware device inside the computer case?（）A
Place all the hardware components in static proof bags.B
Remove all the jumpers from the motherboard.C
Switch off the main power and remove the power cordD
Use an anti-static wrist strap.E
Turn off the computer.F
Place the computer on the anti-static mat
考题
多选题A technician turns on a PC and before the computer boots up, the technician is prompted for apassword. The technician does not know the password. Which of the following can the techniciando to allow access to the PC?（） (Select TWO).ASet the clear password jumper on the motherboardBEnter the BIOS setup and select the clear password settingCRemove the power cord from the power supply and then plug it back inDPower cycle the PCERemove the CMOS battery for 15 minutes
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