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单选题
What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool? （）
A
orders for coresident deployments
B
orders for adding more seats
C
orders for upgrading from standard
D
orders with less than five seats
E
all orders require using the IPCC Express Configuration and Ordering Tool
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Examine the data from the ORDERS and CUSTOMERS tables.Evaluate the SQL statement:What is the result when the query is executed?()
A.B.C.D. The query fails because the subquery returns more than one row.E. The query fails because the outer query and the inner query are using different tables.
考题
What two are features of the Cisco Unified CallManager Express QCT?（）A、autodetection of Cisco router components B、automatic download of system parameters from central site C、standards-based autoconfiguration using SIP and SCCP D、support for barcode-scanned input of IP-phone MAC addresses and phone types E、automatic identification of phone types and MAC addresses upon booting the Cisco Unified CallManager Express router
考题
A customer with IPCC Express Standard reports that a script using the Database steps is not working. What is the most likely root cause?（）A、The script probably has an error in the DSN configuration.B、IPCC Express Standard is not licensed for Database steps. C、The script probably has an error in the query string. D、There is probably an interoperability problem between IPCC Express and the database.
考题
Which feature is added when upgrading from IPCC Express Standard to Enhanced?（）A、text chat B、Log Out/Not Ready reason codes C、WrapUp State D、WrapUp timer E、competency-based routing
考题
Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）A、supervisory recording B、WrapUp timer C、sending e-mails D、keystroke macros E、text chat
考题
What are two rulebase types within an IPS policy on an SRX Series device?（） (Choose two.)A、rulebase-ipsB、rulebase-ignoreC、rulebase-idpD、rulebase-exempt
考题
An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）A、1 B、2 C、3 D、4 E、5
考题
What tool is used to estimate the hardware server resources required for an IPCC Express deployment?（）A、IPC Resource Calculator B、CTI Port Calculator C、Configuration and Ordering Tool D、CRS Applications Administration
考题
What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool? （）A、orders for coresident deployments B、orders for adding more seats C、orders for upgrading from standard D、orders with less than five seats E、all orders require using the IPCC Express Configuration and Ordering Tool
考题
When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? （）A、15 B、20 C、25 D、30 E、40 F、50
考题
Which two features are added when upgrading from IPCC Express Standard to Enhanced? （）A、Agent Routing B、Historical Reporting C、Conditional Routing D、Prioritized Queueing E、Agent Queueing
考题
What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?（）A、The agent is logged in and is on the phone. B、The agent is logged in but is not on the phone. C、The supervisor is a participant in a phone call. D、The supervisor is not a participant in a phone call. E、The supervisor has barged in.
考题
Which two of the following are valid CRS deployment scenarios?（）A、IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server B、IPCC Express communicating with the ICM via a co-resident IPCC Gateway PGC、IPCC Express using the IPCC Enterprise Outbound option D、IPCC Express using the IPCC Enterprise CTI-OS Toolkit E、IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
考题
What is the maximum number of CSQs that a call should be queued for when configuring IPCC Express?（）A、15 B、20 C、25 D、30 E、40 F、50
考题
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?（）A、IPCC Express Standard B、IPCC Express Enhanced C、IPCC Express Premium D、IPCC Enterprise E、IP IVR
考题
多选题What two are features of the Cisco Unified CallManager Express QCT?（）Aautodetection of Cisco router componentsBautomatic download of system parameters from central siteCstandards-based autoconfiguration using SIP and SCCPDsupport for barcode-scanned input of IP-phone MAC addresses and phone typesEautomatic identification of phone types and MAC addresses upon booting the Cisco Unified CallManager Express router
考题
多选题Which two of the following are valid CRS deployment scenarios?（）AIPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion serverBIPCC Express communicating with the ICM via a co-resident IPCC Gateway PGCIPCC Express using the IPCC Enterprise Outbound optionDIPCC Express using the IPCC Enterprise CTI-OS ToolkitEIP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
考题
单选题A customer with IPCC Express Standard reports that a script using the Database steps is not working. What is the most likely root cause?（）A
The script probably has an error in the DSN configuration.B
IPCC Express Standard is not licensed for Database steps. C
The script probably has an error in the query string. D
There is probably an interoperability problem between IPCC Express and the database.
考题
单选题Which feature is added when upgrading from IPCC Express Standard to Enhanced?（）A
text chat B
Log Out/Not Ready reason codes C
WrapUp State D
WrapUp timer E
competency-based routing
考题
多选题Which two features are added when upgrading from IPCC Express Standard to Enhanced? （）AAgent RoutingBHistorical ReportingCConditional RoutingDPrioritized QueueingEAgent Queueing
考题
单选题What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool? （）A
orders for coresident deployments B
orders for adding more seats C
orders for upgrading from standard D
orders with less than five seats E
all orders require using the IPCC Express Configuration and Ordering Tool
考题
单选题An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）A
1 B
2 C
3 D
4 E
5
考题
多选题What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?（）AThe agent is logged in and is on the phone.BThe agent is logged in but is not on the phone.CThe supervisor is a participant in a phone call.DThe supervisor is not a participant in a phone call.EThe supervisor has barged in.
考题
单选题An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?（）A
IPCC Express Standard B
IPCC Express Enhanced C
IPCC Express Premium D
IPCC Enterprise E
IP IVR
考题
单选题What is the maximum number of CSQs that a call should be queued for when configuring IPCC Express?（）A
15 B
20 C
25 D
30 E
40 F
50
考题
多选题What are two rulebase types within an IPS policy on an SRX Series device?（） (Choose two.)Arulebase-ipsBrulebase-ignoreCrulebase-idpDrulebase-exempt
考题
单选题Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）A
supervisory recording B
WrapUp timer C
sending e-mails D
keystroke macros E
text chat
考题
多选题What are three of the fields used in defining a CSQ in IPCC Express Enhanced?（）AWrapUp TimeBService LevelCOverflow CSQDAgent NameEAutomatic WorkFCRS Application
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