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单选题
A customer claims that while redeploying a web application in the production system all their customers are having to log in again. What do you recommend? （）
A
Sessions can't be preserved when redeploying applications. The customer needs to consider redeployment during late nights when the traffic is low.
B
Change the flag responsible for the development mode of their environment. In the production mode, all sessions are preserved while redeploying application.
C
Change Hotspot to JRockit. Sessions can't be preserved on HotSpot when redeploying application.
D
Use flag -version when redeploying the application. This will switch on the Side By Side deployment feature and preserve existing sessions.
E
Open a service request with Oracle Support. This is unexpected behavior. Sessions are preserved without any extra settings.
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更多 “单选题A customer claims that while redeploying a web application in the production system all their customers are having to log in again. What do you recommend? （）A Sessions can't be preserved when redeploying applications. The customer needs to consider redeployment during late nights when the traffic is low. B Change the flag responsible for the development mode of their environment. In the production mode, all sessions are preserved while redeploying application. C Change Hotspot to JRockit. Sessions can't be preserved on HotSpot when redeploying application. D Use flag -version when redeploying the application. This will switch on the Side By Side deployment feature and preserve existing sessions.E Open a service request with Oracle Support. This is unexpected behavior. Sessions are preserved without any extra settings.” 相关考题
考题
Salesman：______Customer：Yes. What size is that green T-shirt?A、Anything I can do for you?B、Do you want to buy anything?C、Excuse me， what are you doing?D、Are you just looking around?
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
What does “accustomed to” mean?A.Expectant
B.Letting the customers to do
C.Used to
D.Paying customs duties
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
What do customers want?A.Fast response
B.Readily accessible information
C.Optimized user surface
D.All of these above
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
Why is a strong mobile customer service strategy critical?A.It forbids customers to go.
B.It helps you gain new customers.
C.Because of customers are using their smartphone to seek customer service.
D.It prevent losing customers entirety.
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
What is the main suggestion of this article?A.Identifying any missing or incorrect information before customers need to reach out
B.Make online customer service easy and quick for customers.
C.Avoid losing customers， it can help you gain new ones and impact the bottom line.
D.ensure your customer service contact info are readily available on all mobile website pages.
考题
A customer wants to improve the availability of a web application and provide more predictable scalability when scaling out the application. Which Feature of WebLogic should you recommend to help solve this problem?（）A、Oracle Web GridB、ActiveCacheC、Coherence Grid EditionD、WebLogic Session ReplicationE、Coherence Web Edition
考题
When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?（）A、Frequently paraphrase what the caller is saying.B、Repeat what is being said multiple times so that the customer can understand exactly what to do.C、Speak very slowly when replying to the customer.D、Tell the customer to send an email stating exactly what the problem is so that the communication between the two parties is clear.
考题
A customer stores environmental settings in the deployment descriptors of an application. Whenever they promote the application version from testing to the production environment, they need to open the archive and modify the deployment descriptor. This process is against their security policy. What approach should you recommend to leverage WebLogic features such that they do not have to modify the application archive for different environments?（）A、Keep environmental data in the global settings of domain and the application can read it from the domain where it runs.B、Keep environmental data in Deployment Plan XML files. It allows you to change parameters in the deployment descriptor without opening the archive file.C、Keep environmental data in the database because it is the most effective way of parametrizing the environment. D、Keep archive in exploded format so the customer does not have to open the archive files.E、Eliminate all environmental settings from the application. There should not to be any environmental settings in the application.
考题
A customer claims that while redeploying a web application in the production system all their customers are having to log in again. What do you recommend? （）A、Sessions can't be preserved when redeploying applications. The customer needs to consider redeployment during late nights when the traffic is low. B、Change the flag responsible for the development mode of their environment. In the production mode, all sessions are preserved while redeploying application. C、Change Hotspot to JRockit. Sessions can't be preserved on HotSpot when redeploying application. D、Use flag -version when redeploying the application. This will switch on the Side By Side deployment feature and preserve existing sessions.E、Open a service request with Oracle Support. This is unexpected behavior. Sessions are preserved without any extra settings.
考题
You need to design security changes that provide maximum protection for customer data and courier assignments.What should you do？（）A、Create a separate domain for courier authenticationB、Implement smart card authentication for business office users and couriers， upgrading client operating systems as needed. Modify the Web kiosks to require smart card presence for continued accessC、Modify the Default Domain Policy Group Policy object （GPO） so that couriers must use complex user account passwords. Require all couriers to change their passwords the next time they log on to the Web applicationD、Use Encrypting File System （EFS） to encrypt all files that contain customer data
考题
You are designing a Windows Azure solution. The solution will be used by multiple customers. Each customer has different business logic and user interface requirements. Not all customers use the same version of the .NET runtime. You need to recommend a deployment strategy. What should you recommend？（）A、 Deploy in a multitenant configuration.B、 Deploy in a single-tenant configuration.C、 Deploy with multiple web role instances.D、 Deploy with multiple worker role instances.
考题
Your company uses a SQL Server 2005 database. Customer data from your trading partners is imported into the Customers table every night. You need to ensure that the customer record is updated if it already exists in the Customers table. If the record does not exist, the data needs to be inserted into the Customers table. What should you do?（）A、 Create a FOR trigger. B、 Create an INSTEAD OF trigger. C、 Create an AFTER trigger. D、 Create a DDL trigger.
考题
You are designing an upgrade strategy for a Windows Azure application that includes one web role with one instance. You have the following requirements： - Test the application on the Windows Azure platform. - Ensure that application upgrades can be rolled back. - Ensure that upgrade and rollback processes do not cause downtime. You need to recommend an approach for upgrading the application. What should you recommend？（）A、 Deploy to the Production slot. Test the application， and then perform a VIP swap.B、 Deploy to the Staging slot. Test the application， and then perform a VIP swap.C、 Deploy to the Staging slot. Test the application， and then perform a manual in-place upgrade to the Production slot.D、 Deploy to the Staging slotTest the application， and then perform an automatic in-place upgrade to the Production slot.
考题
You need to design a method to encrypt confidential data. Your solution must address the concerns of the chief information officer. What should you do？（）A、Encrypt customer information when it is stored and when it is being transmittedB、Require encrypted connections to the public Web site， which is hosted on the Web server on the perimeter networkC、Encrypt all marketing information on file servers and client computersD、Require encrypted connections to all file servers
考题
单选题You are designing a Windows Azure solution. The solution will be used by multiple customers. Each customer has different business logic and user interface requirements. Not all customers use the same version of the .NET runtime. You need to recommend a deployment strategy. What should you recommend？（）A
Deploy in a multitenant configuration.B
Deploy in a single-tenant configuration.C
Deploy with multiple web role instances.D
Deploy with multiple worker role instances.
考题
单选题You need to design a method to encrypt confidential data. Your solution must address the concerns of the chief information officer. What should you do？（）A
Encrypt customer information when it is stored and when it is being transmittedB
Require encrypted connections to the public Web site， which is hosted on the Web server on the perimeter networkC
Encrypt all marketing information on file servers and client computersD
Require encrypted connections to all file servers
考题
单选题A customer wants to improve the availability of a web application and provide more predictable scalability when scaling out the application. Which Feature of WebLogic should you recommend to help solve this problem?（）A
Oracle Web GridB
ActiveCacheC
Coherence Grid EditionD
WebLogic Session ReplicationE
Coherence Web Edition
考题
单选题Your company uses a SQL Server 2005 database. Customer data from your trading partners is imported into the Customers table every night. You need to ensure that the customer record is updated if it already exists in the Customers table. If the record does not exist, the data needs to be inserted into the Customers table. What should you do?（）A
Create a FOR trigger. B
Create an INSTEAD OF trigger. C
Create an AFTER trigger. D
Create a DDL trigger.
考题
单选题You are designing an upgrade strategy for a Windows Azure application that includes one web role with one instance. You have the following requirements： - Test the application on the Windows Azure platform. - Ensure that application upgrades can be rolled back. - Ensure that upgrade and rollback processes do not cause downtime. You need to recommend an approach for upgrading the application. What should you recommend？（）A
Deploy to the Production slot. Test the application， and then perform a VIP swap.B
Deploy to the Staging slot. Test the application， and then perform a VIP swap.C
Deploy to the Staging slot. Test the application， and then perform a manual in-place upgrade to the Production slot.D
Deploy to the Staging slotTest the application， and then perform an automatic in-place upgrade to the Production slot.
考题
单选题Customer: I’d like to mail this box to California. Clerk: ______ Customer: Gee, I don’t know about that. What do you have? Clerk: Airmail and surface mail. Customer: I guess surface mail is fine.A
Do you want to insure it?B
How do you want to mail it?C
What can I do for you?D
Where will you mail to?
考题
单选题You create a Web site for a customer. You need to deploy the Web site to the customers server without any of the source files for the Web site. You do not want the customer to be able to update any of the static pages on the Web site. Which tool should you use? （）A
aspnet_compiler.exeB
InstallUtil.exeC
CSC.exeD
aspnet_wp.exe
考题
单选题When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?（）A
Frequently paraphrase what the caller is saying.B
Repeat what is being said multiple times so that the customer can understand exactly what to do.C
Speak very slowly when replying to the customer.D
Tell the customer to send an email stating exactly what the problem is so that the communication between the two parties is clear.
考题
单选题What is one reason you might recommend a solution using only autonomous access points to a customer？ （）A
The customer requires Layer 3 roaming.B
The customer requires immediate wire line integration with a catalyst 6500 switch.C
The customer needs an outdoor-ready access point.D
The customer wants the option to migrate to LWAPP.
考题
单选题A customer asks for help choosing their WAN technology, the customer is looking for A solution that can be used across very long distances, provides QoS and VPN support, and is sensitive to their budgeting needs , which WAN technology would you recommend?（）A
MPLSB
framerelayC
leaseDlineD
metroethernetE
widetransport
考题
单选题You need to design security changes that provide maximum protection for customer data and courier assignments.What should you do？（）A
Create a separate domain for courier authenticationB
Implement smart card authentication for business office users and couriers， upgrading client operating systems as needed. Modify the Web kiosks to require smart card presence for continued accessC
Modify the Default Domain Policy Group Policy object （GPO） so that couriers must use complex user account passwords. Require all couriers to change their passwords the next time they log on to the Web applicationD
Use Encrypting File System （EFS） to encrypt all files that contain customer data
考题
单选题A competitor in the IBM Maximo Asset Management (IMAM) domain claims that their product contains pre-built workflows and common tasks that span and integrate across asset applications. What should a solution advisor do when a customer is considering such a solution?（）A
Dispute the vendor's claims that these pre-built workflows even exist. B
Inform the organization that workflow is an unimportant component in asset . C
Inform the organization that all vendors have the same pre-built workflows incorporated in their products. D
Inform the customer that if current business processes do not exactly match these workflows, customization is required.
考题
单选题A customer stores environmental settings in the deployment descriptors of an application. Whenever they promote the application version from testing to the production environment, they need to open the archive and modify the deployment descriptor. This process is against their security policy. What approach should you recommend to leverage WebLogic features such that they do not have to modify the application archive for different environments?（）A
Keep environmental data in the global settings of domain and the application can read it from the domain where it runs.B
Keep environmental data in Deployment Plan XML files. It allows you to change parameters in the deployment descriptor without opening the archive file.C
Keep environmental data in the database because it is the most effective way of parametrizing the environment. D
Keep archive in exploded format so the customer does not have to open the archive files.E
Eliminate all environmental settings from the application. There should not to be any environmental settings in the application.
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