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问答题When a consumer finds that an item she or he bought is in faulty or in 1．______some other way does not live to the manufacturer’s claim for it, the first 2．______step is to present the warranty or any other records which might help, at thestore of purchase. In most cases, this action will produce results. Moreover, 3．______if it does not, there are various means the consumer may use to gain satisfaction.A simple and common method used by many consumers is to complaindirectly to the store manager. In general, the “high up” the consumer 4．______takes his or her complaint, the faster he or she can expect to be settled. 5．______In such case, it is usually settled in the consumer’s favor, assumed he 6．______or she has a just claim. Consumers should complain in person 7．______whenever possible, but if it cannot get to the place of purchase, it is 8．______acceptable to phone or write the complaint with a letter. 9．______Complaining is usually most effective when it is done politely butfirmly, and especially when the consumer can demonstrate that is wrong 10．______with the item in question.
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单选题Supposing there is a water container. The taller the container, ______ at the bottom.A
greater will the water pressure beB
the water pressure will be greaterC
the greater the water pressure will beD
greater the water pressure will be
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单选题Peter: Shall we go out again tomorrow? Barbara: ______ Peter: I’ll come round at 8 o’clock to pick you up. Barbara: All right. I’ll see you thenA
Oh yes. That would be great.B
I’d like to, but my sister’s coming to see me.C
OK. Where shall we go?D
Tomorrow? Let me think about it and give you my answer tomorrow morning.
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单选题_______, I would like to thank Professor Osterhaus for offering me the chance to do this study, and for all the support throughout the study period.A
In the beginningB
At firstC
To begin withD
To start
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单选题Government reports, examination compositions, legal documents and most business letters are the main situations ______formal language is used.A
in whichB
on whichC
in thatD
at what
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单选题My friend Tanya ______ Japanese for six years before she ______ Japan. I’ve just received a letter from her. It says she has been studying Chinese for three months and ______ for China in a month.A
had been studying; visited; is leaving B
studied; had visited; will live inC
has studied; visited; would leaveD
was studying; has visited; leaves
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单选题The people who had been injured in the explosion lay ______ in agony.A
screechedB
groanedC
screamingD
to shriek
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单选题Salesperson: Can I help you, sir? Customer: Yes, I bought this watch from you last week and I’ve been having a few problems with it. Salesperson: ______ Customer: Well, the salesperson said it was waterproof, but when I wore it in the swimming pool it was filled with water.A
That’s impossible. B
I’m sure it’s all right.C
Did you buy it here? D
What’s the trouble?
考题
单选题We wanted to go out yesterday but the weather was terrible. If it ______ a nice day, we ______ for a picnic.A
had been; would have gone B
was, would goC
were; would have goneD
would be; would go
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单选题How does the man respond when the woman decides they should go on a diet?A
He agrees at once.B
He hesitates.C
He rejects the idea immediately.
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单选题In the meantime, the question facing business is whether such research is ______ the costs.A
worth B
worth of C
worthy D
worthwhile
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单选题______ , a man who expresses himself effectively is sure to succeed more rapidly than a man whose command of language is poor.A
Other things being equal B
Were other things equalC
To be equal to other thingsD
Other things to be equal
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单选题—Hello, Mr. Brown, I’m ringing about our component delivery. It’s not arrived yet and it’s already three o’clock in the afternoon. —Let’s see ... it’s ______ reach you on Tuesday afternoon.A
owing toB
likely to C
due to D
subject to
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单选题Bob: Wow, look, all the things are on sale. Jane: Yes, look at here, this is 50% off. ______. Bob: And look at the shoes. They are 30% off the normal price.A
I'd like to buy a skirt.B
There are some real bargains.C
Are the prices reasonable?D
These shoes are the same as mine.
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单选题Although he has no education, he is one of the ______ businessmen in the company, which was established by Mr. Smith three years ago.A
sternestB
shrewdestC
nastiest D
laziest
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单选题At the last place Gary worked, they ______ an annual company picnic. All the employees ______ bring their families along and spend the day at a nearby park. It was great.A
had to have; had to B
used to have; couldn’tC
would have; didn’t have toD
used to have; would
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问答题Since a particular bookstore happens to resemble a supermarket anyway, the inescapable, though perhaps unintended, message is that books are consumable items, meant to be devoured and forgotten, like potatoes or pizza. The implied inclusion of books among the world’s perishable goods is hardly made more agreeable by the reflection that increasing numbers of books these days do seem to be written with just such consumption in mind, and that most bookstores have become little more than news stands for hard cover publications of this sort, which are merchandised for a few weeks—sometimes only as long as they remain on the best-seller lists—and are then retired to discount store (those jumbled graveyards of books, so saddening to the hearts of authors)shortly before dropping out of print altogether. Books that are planned for rapid oblivion probably make some kind of economic sense to publishing houses, but as contribution to literature they amount to a contradiction in terms.
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