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单选题
According to her letter, what action did Ms. Walter take?
A
She called the company to complain.
B
She paid her bills by telephone.
C
She emailed her credit card company.
D
She sent payments for late fees.
参考答案
参考解析
解析：
第1段第5句提出使用了公司的automated telephone billing 系统并支付了费用，故选B。
第1段第5句提出使用了公司的automated telephone billing 系统并支付了费用，故选B。
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Ruth Walter
2921 Cypress Lane
Smith field，UT 00375
Dear Ms．Walter，
It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year．
Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence．
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Accounts Payable Division
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55755 State Highway 1 6
Logan，UT 00378
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Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway l 6
Logan，UT 00378
Service representative，
I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter．
First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company.
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These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)．
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