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A technician is instructed to configure a set of mirrored drives on a desktop. Which of thefollowing RAID levels does this match?（）
- A、RAID 0
- B、RAID 1
- C、RAID 5
- D、RAID 10
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A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?（）A、The technician plugged a USB 2.0 device into a USB 1.1 port.B、The technician needs to reboot the computer for the device to work.C、The technician plugged a USB 1.1 device into a USB 2.0 port.D、The front panel connectors are not plugged into the motherboard.
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Mail transfers are sent to the correspondent bank，unless otherwise instructed by clients （）．A、by courier serviceB、by ordinary mailC、by airmailD、by seamail
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Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）A、The technician should always bend at the waist and lift with their arms.B、The technician should seek assistance from an available customer.C、The technician should always bend at the waist and lift with their back.D、The technician should get assistance from another technician.
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A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）A、System logsB、Security logsC、Application logsD、Application installation logs
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A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?（） (Select TWO).A、Boot into Safe ModeB、Replace the motherboardC、Uninstall the applicationD、Replace the hard driveE、Install more RAM
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A technician needs to find an end of a network cable drop. Which of the following tools would the technician use?（）A、Cable testerB、MultimeterC、Toner probeD、Loopback plug
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A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
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A manufacturer has instructed a technician to update the software that resides on the flash ROMchip of an integral system add-in component. Which of the following types of software needs to be updated?（）A、System BIOSB、FirmwareC、OS PatchD、Driver
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A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory？（）A、tracertB、ipconfigC、netstatD、nslookup
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The technician notices that one of the wires in a CAT5 cable is cut in half. Which of the followingconnectivity issues did the technician discover?（）A、Open pairsB、AttenuationC、CrosstalkD、Interference
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多选题A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?（） (Select TWO).ABoot into Safe ModeBReplace the motherboardCUninstall the applicationDReplace the hard driveEInstall more RAM
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单选题A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?（）A
The technician plugged a USB 2.0 device into a USB 1.1 port.B
The technician needs to reboot the computer for the device to work.C
The technician plugged a USB 1.1 device into a USB 2.0 port.D
The front panel connectors are not plugged into the motherboard.
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单选题A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? （）A
Allow the user to demonstrate expertise.B
Do not argue; empathize with the user, and offer to help.C
Ask the user to watch as the technician diagnoses and corrects the problem.D
Document each of the steps to replicate at a later time.
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单选题Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）A
The technician should always bend at the waist and lift with their arms.B
The technician should seek assistance from an available customer.C
The technician should always bend at the waist and lift with their back.D
The technician should get assistance from another technician.
考题
单选题Mail transfers are sent to the correspondent bank，unless otherwise instructed by clients （）．A
by courier serviceB
by ordinary mailC
by airmailD
by seamail
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单选题After a technician installs a video card, which of the following should the technician configure NEXT?（）A
ResolutionB
ColorsC
Dots per inchD
Refresh rate
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单选题While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）A
Ask the customer permission to put them on hold and listen politely to the co-workers stories.B
Put the customer on hold just for a few minutes and join the conversation.C
Forward the customer to another technician and join the conversation.D
Ask the customer permission to put them on hold and politely ask the co-worker to talk later.
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单选题An internal user has deleted a file named， pagefile.sys and is concerned this deletion may affect the computer. The user should be instructed to：（）A
reboot the computer because Windows automatically generates a new page file.B
add a new hard drive， format the drive and install Windows.C
back up all data， reboot the computer and notify a desktop technician.D
reformat the hard drive and reinstall Windows.
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问答题Follow-up questions: Are you ready to achieve the instructed sales promotion target?
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