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()your customers what they need and more than they expect will lead customers to return to you.
A、GivingB、GivenC、Give
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() improve your service, you need to make market surveys so as to know what your customers are thinking and demanding.
A、In order thatB、So as toC、In order to
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You are developing a Windows Communication Foundation (WCF) service that does not operate on a duplex channel.You find that operations do not start until all previous operations have finished. The service hosting code contains the following lines.var service = new WarehouseService(); var host = new ServiceHost(service);You need to ensure that new operations do not wait for previous operations to finish.Which attribute should you use to decorate the service?()A. [ServiceBehavior(InstanceContextMode=InstanceContextMode.Single, ConcurrencyMode=ConcurrencyMode.Multiple)]B. [CallbackBehavior(ConcurrencyMode=ConcurrencyMode.Multiple)]C. [ServiceBehavior(InstanceContextMode=InstanceContextMode.Single, ConcurrencyMode=ConcurrencyMode.Single)]D. [ServiceBehavior(InstanceContextMode=InstanceContextMode.Single, ConcurrencyMode=ConcurrencyMode.Reentrant)]
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You are the network administrator for Ezonexam.com.You are planning to upgrade 10 Windows NT Server 4.0 computers to Windows 2000 Server. You want to perform. the upgrades by means of a distribution folder. You have used the distribution folder to successfully upgrade other Windows NT Server 4.0 computers to Windows 2000. For these 10 new upgrades you wan to include a new service pack.You need to include the new service pack in the distribution folder so that the service pack is automatically installed during the upgrade process.What should you do?A.Create a sub folder named $OEM$\$C\SP under the i386 folder. Copy the new service pack to that subfolder.B.Create a subfolder named $OEM$\$$\SP under the i386 folder. Copy the new service pack to that subfolder.C.Run Update.exe from the new service pack and specify the -s option.D.Run winnt32 on the Windows NT Server 4.0 computers and specify the /u option
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资料:With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service, your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers, it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service, speed is key. If my credit card stops working. or if I am trying to find the gate to my flight, or if I just lost cell reception, I needed the response five minutes ago. When customers do get in touch, it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour, and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers, however, are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized, whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have, and identifying any missing or incorrect information before customers need to reach out. Additionally, ensure your customer service contact info(whether that's a contact form, email address or social media handle) are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek, the better!
Why is a strong mobile customer service strategy critical?A.It forbids customers to go.
B.It helps you gain new customers.
C.Because of customers are using their smartphone to seek customer service.
D.It prevent losing customers entirety.
考题
资料:With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service, your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers, it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service, speed is key. If my credit card stops working. or if I am trying to find the gate to my flight, or if I just lost cell reception, I needed the response five minutes ago. When customers do get in touch, it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour, and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers, however, are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized, whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have, and identifying any missing or incorrect information before customers need to reach out. Additionally, ensure your customer service contact info(whether that's a contact form, email address or social media handle) are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek, the better!
What is the main suggestion of this article?A.Identifying any missing or incorrect information before customers need to reach out
B.Make online customer service easy and quick for customers.
C.Avoid losing customers, it can help you gain new ones and impact the bottom line.
D.ensure your customer service contact info are readily available on all mobile website pages.
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You need to design the retrieval of advertising statistics without compromising security. What should you do?()A、Design a Notification Services solution that sends the advertising statistics to specified subscribers by e-mail.B、Design a SQL Server Web service that runs a stored procedure to return the statistics on a call from the advertisers application.C、Design a Database Mail solution that sends the advertising statistics to e-mail addresses that are specified in a table.D、Design a stored procedure to return the statistics on a call from the advertisers application.E、Design a user-defined function to return the statistics on a call from the advertisers application.
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You work as the enterprise exchange administrator at TestKing.com. TestKing.com makes use of Microsoft Exchange Server messaging solution. The TestKing.com network consists of a single ActiveDirectory domain named testking.com. TestKing.com is configured to run an exchange 2010 environment. You are planning to design the installation of numerous Mailbox servers. TestKing.com Service LevelAgreement (SLA) requires the following: * The servers need to support 1,500 concurrent connections to mailboxes.* The servers need to maintain a latency of less than 20 milliseconds. You ensure deployment success you need to ensure that your design comply with the Service LevelAgreement (SLA) of TestKing.com. What should you do?()A、The best option is to use the Exchange Server User Monitor (ExMon) tool to check if your design meets the requirements.B、The best option is to use the Exchange Server Load Generator (LoadGen) 2010 tool to check if your design meets the requirements.C、The best option is to use the Exchange Server Connectivity Analyzer (ExRCA) tool to check if your design meets the requirements.D、The best option is to use the Exchange Server Jetstress 2010 tool to check if you design meets there quirements.
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You need to design a certificate management process for internal users. What should you do?()A、Establish a Web enrollment service for internal users to request access to resourcesB、Grant Enrollment Agent rights to usersC、Establish enrollment stations and store user certificates in a smart cardD、Create Connection Manager scripts to identify the client computer operating system, and configure Web proxy settings to specify the appropriate Web enrollment service
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A Windows Communication Foundation (WCF) service is self-hosted in a console application. The service implements the IDataAccess contract, which is defined in the MyApplication namespace. The service is implemented in a class named DataAccessService which implements the IDataAccess interface and also is defined in the MyApplication namespace. The hosting code is as follows. (Line numbers are included for reference only.) 01 static void Main(string[] args) 02 { 03 ServiceHost host; 04 ... 05 host.Open( ); 06 Console.ReadLine( ); 07 host.Close( ); 08 } You need to create a ServiceHost instance and assign it to the host variable. You also need to instantiate the service host.Which line of code should you insert at line 04?()A、host = new ServiceHost("MyApplication.DataAccessService");B、host = new ServiceHost("MyApplication.DataAccess");C、host = new ServiceHost(typeof(IDataAccess));D、host = new ServiceHost(typeof(DataAccessService));
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You have a Web server named Server1 that runs Windows Server 2003 Web Edition Service Pack 2 (SP2). Server1 contains a Web site named Intranet. You notice that you can open the Intranet Web site as a Web folder. You need prevent all users from opening the Intranet Web site as a Web folder. What should you do? ()A、Disable the Index this resource option.B、Disable the Directory browsing option.C、Disable the Enable HTTP Keep-Alives option.D、Disable the Enable default content page option.
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You are designing the loan application process for the customer terminals. You need to design a Transact-SQL stored procedure that fulfills the business and technical requirements. Which type of Transact-SQL stored procedure should you use?()A、one that uses an internal SQL Server Web service endpointB、one that runs a SQL Server Integration Services (SSIS) packageC、one that uses Service BrokerD、one that runs a user-defined function
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You need to design a hosting service option for customers who want to access their databases by using their own Active Directory domain accounts. What should you do?()A、Design a hosting service option that duplicates each customer’s domain user account as SQL Serverlogin account.B、Design a hosting service option that provides VPN-based connectivity from each customer’s network tothe SQL Server computer that hosts that customer’s daabase or databases.C、Design a hosting service option that provides a dedicated server to each customer.Join that server to that customer’s Active Directory domainD、Design a hosting service option that configures a unique instance of SQL Server 2005 for each customer.Configure that instance to use Integrated Windows authentication.
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You are developing a Windows Communication Foundation (WCF) service that does not operate on a duplex channel.You find that operations do not start until all previous operations have finished. The service hosting code contains the following lines.var service = new WarehouseService( ); var host = new ServiceHost(service);You need to ensure that new operations do not wait for previous operations to finish. Which attribute should you use to decorate the service?()A、[ServiceBehavior(InstanceContextMode=InstanceContextMode.Single, ConcurrencyMode=ConcurrencyMode.Multiple)]B、[CallbackBehavior(ConcurrencyMode=ConcurrencyMode.Multiple)]C、[ServiceBehavior(InstanceContextMode=InstanceContextMode.Single, ConcurrencyMode=ConcurrencyMode.Single)]D、[ServiceBehavior(InstanceContextMode=InstanceContextMode.Single, ConcurrencyMode=ConcurrencyMode.Reentrant)]
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单选题You are developing an application that performs file backups in the background. The background application will host a Windows Communication Foundation (WCF) service and must be active as soon as the machine is running. The background application will not have a user interface. A front-end application will consume the WCF service and will provide the user interface.You need to choose a host environment for the WCF service. Which hosting environment should you choose? ()A
Microsoft Internet Information Services (IIS) 6.0B
Windows Process Activation Services (WAS)C
A Windows Forms applicationD
A Windows Service
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单选题You manage Hyper-V host servers and virtual machines (VMs) by using Microsoft System Center Virtual Machine Manager (VMM) 2008 R2. You grant a user the Delegated Administrator user role. You need to provide the user with the ability to manage VMs through the VMM Self-Service Portal. What should you do?()A
In VMM, grant the user the Self-Service user role.B
In VMM, grant the user the Administrator user role.C
Enable the Integrated Windows Authentication option for the VMM Self-Service Portal.D
Enable the Single sign-on for Terminal Services option for the VMM Self-Service Portal.
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单选题You are creating a view to join the Customers and Orders tables in a SQL Server 2005 database. You need to ensure that the view cannot be affected by modifications to underlying table schemas. You want to accomplish this goal by using the least possible amount of overhead. What should you do?()A
Create CHECK constraints on the tables. B
Create a DDL trigger to roll back any changes to the tables if the changes affect the columns in the view. C
Create the view, specifying the WITH SCHEMABINDING option. D
Create the view, specifying the WITH CHECK option.
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单选题You need to design a hosting service option for customers who want to access their databases by using their own Active Directory domain accounts. What should you do?()A
Design a hosting service option that duplicates each customer’s domain user account as SQL Serverlogin account.B
Design a hosting service option that provides VPN-based connectivity from each customer’s network tothe SQL Server computer that hosts that customer’s daabase or databases.C
Design a hosting service option that provides a dedicated server to each customer.Join that server to that customer’s Active Directory domainD
Design a hosting service option that configures a unique instance of SQL Server 2005 for each customer.Configure that instance to use Integrated Windows authentication.
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单选题You need to modify a client application that consumes a Windows Communication Foundation (WCF) service. The service metadata is no longer available. You need to modify the previously generated proxy to include asynchronous calls to the service. What should you do? ()A
Update the service reference with the Generate asynchronous operations option.B
Create a partial class for the previously generated proxy and include the new asynchronous methods.C
Create a class with the same name as the previously generated proxy and add the new asynchronous methods. Add the new class to a namespace that is different from the original proxy.D
Create a class with the same name as the previously generated proxy and add the new asynchronous methods as partial methods. Add the new class to a namespace that is different from the original proxy.
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单选题You are working in an online transaction processing (OLTP) environment. You used the FLASHBACK TABLE command to flash back the CUSTOMERS table. Before executing the FLASHBACK TABLE command, the System Change Number (SCN) was 663571. After flashing back the CUSTOMERS table, you realize that the table is not in the correct state and the resultant changes are not what you had desired. So, you need to reverse the effects of the FLASHBACK TABLE command while ensuring that: a) No other user data in the database is affected. b) The operation takes the minimum possible time. Which option would you choose?()A
use the ROLLBACK command with SCN 663571B
perform Flashback Transaction Query with SCN 663571C
execute the FLASHBACK DATABASE statement to retrieve the CUSTOMERS table as it was at SCN 663571D
execute another FLASHBACK TABLE statement to retrieve the CUSTOMERS table as it was at SCN 663571
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单选题You are working in an online transaction processing (OLTP) environment. You use the FLASHBACKTABLE command to flash back the CUSTOMERS table. Before executing the FLASHBACK TABLE command, the system change number (SCN) was 663571. After flashing back the CUSTOMERS table, you realize that the table is not in the correct state. Now, you need to reverse the effects of the FLASHBACK TABLE command. Which is the fastest and the most efficient option to reverse the effects of the FLASHBACK TABLE command?()A
Restore the backup control file and open the database with RESETLOGS option.B
Perform point-in-time recovery because flashback cannot be performed again on this tableC
Execute the FLASHBACK DATABASE statement to retrieve the CUSTOMERS table as it was at SCN 663571D
Execute another FLASHBACK TABLE statement to retrieve the CUSTOMERS table as it was at SCN 663571
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单选题You are creating an application using Visual Studio 2010. The application consumes a Windows Communication Foundation (WCF) service.You are adding a service reference to the WCF service. You need to ensure that the generated proxy does not block the calling thread when executing a service method. What should you do when adding the service reference? ()A
Set the Collection type to ObservableCollection.B
Select the Reuse types in all referenced assemblies option.C
Select the Generate asynchronous operations option.D
Select the Always generate message contracts option.
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单选题You install a wireless router and disable the Service Set Identifier (SSID) broadcast feature. You need to configure your computer to connect to the wireless network. What should you do? ()A
Click the Connect to a network link, right-click the appropriate network, and then click the Connect option.B
Click the View computers and devices link, right-click the wireless router, and then click the Enable option.C
Click the Set up a connection or network link, and then click the Set up a wireless Ad hoc network option.D
Click the Set up a connection or network link, and then click the Manually connect to a wireless network option.
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单选题Your network consists of a single Active Directory domain. All servers run Windows Server 2003 Service Pack 2 (SP2).You need to ensure that computers can receive IP configurations from the DHCP server. What should you do?()A
Add a scope option.B
Add a server option.C
Authorize the DHCP server.D
Reconcile the DHCP scope.
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单选题You need to design a security solution for WEB1. Your solution must address the chief information officer’s concerns. What should you do?()A
Enable Web distributed Authoring and Versioning (WebDAV) components on WEB1B
Install and configure the URLScan ISAPI filter on WEB1C
Install a computer certificate on WEB1, and enable the Server (Request Security) IPSec policy on WEB1D
Configure the Web site redirection option on the properties of WEB1 in the Internet Service Manager console
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单选题You develop a service application that needs to be deployed. Your network administrator creates a specific user account for your service application.You need to configure your service application to run in the context of this specific user account. What should you do?()A
Prior to installation,set the StartType property of the ServiceInstaller class.B
Prior to installation,set the Account,Username,and Password properties of theServiceProcessInstaller class.C
Use the CONFIG option of the net.exe command-line tool to install the service.D
Use the installutil.exe command-line tool to install the service.