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多选题
Which two of the following are valid CRS deployment scenarios?（）
A
IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server
B
IPCC Express communicating with the ICM via a co-resident IPCC Gateway PG
C
IPCC Express using the IPCC Enterprise Outbound option
D
IPCC Express using the IPCC Enterprise CTI-OS Toolkit
E
IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
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A technician is installing an Express Card 54 device into a laptop. How will the device MOST likely be installed?()
A. Into available expansion slotB. Via physical external dongleC. Via internal expansion slotD. Into any available USB slot
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In which of the following scenarios would the "show cdp neighbors detail"command be an appropriate troubleshooting tool?()
A. Two switches are connected via a trunk. Both switches have been assigned an IP address, subnet mask, and default gateway. A ping is successful between the two switches. However, VLAN information is not passed from one switch to the other switch.B. A router and a switch have been assigned an IP address, a subnet mask, and a default gateway. They are directly connected, but a ping between the two devices fails.C. A router connects to another router through a serial interface. Both routers have been assigned an IP address, subnet mask, and default gateway. The routers are running RIP and the networks directly connected to the first router do not pass to the second router. However, a ping from one router to the serial interface of the directly connected neighboring router is successful.D. A router connects to another router via a switch. Both routers and the switch have been assigned an IP address, subnet mask, and default gateway. Neither the routers nor the switch are able to ping one of the hosts that is directly to the switch.
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An IPCC Express 4.0 deployment requires support for 20 concurrently logged-in agents and three supervisors. The agents are split evenly across two remote sites. High Availability is required for this deployment, and the agents will be using IP Phone Agent as they use Citrix terminals. Silent monitoring and recording will be performed for agents at both sites. No historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）A、2 B、3 C、4D、5 E、6 F、Depends upon where the supervisors are located
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Which of the following is a valid CRS deployment scenario?（）A、CRS 4.0 running with Cisco Unified CallManager 4.0 B、CRS 4.1 running with Cisco Unified CallManager 4.1 C、CRS 4.0 running with Cisco Unified CallManager 4.1 D、CRS 3.5 running with Cisco Unified CallManager 3.3
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Which two are features of IPCC Express Enhanced?（）A、IVR Port Recording B、HTTP Triggers C、Supervisory Silent Monitoring D、sending e-mails E、Database Integration F、keystroke macros
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Which three of the following are licensed Cisco CRS 4.0 software products?（）A、IPCC Express (Standard, Enhanced, or Premium) B、IP IVR C、Auto Attendant D、IPCC Express Cisco Agent Desktop E、IP Queue ManagerF、IP IVR Peripheral Gateway (PG)
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Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）A、supervisory recording B、WrapUp timer C、sending e-mails D、keystroke macros E、text chat
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Which three of the following are valid CRS deployment scenarios? （）A、High Availability CRS Engines running on hardware from different server classes B、High Availability CRS Engines running on similar hardware from the same server class but from different vendors C、High Availability CRS Engines and database and a simplex Recording Server D、High Availability CRS Engines and four simplex VoIP Monitoring Servers E、CCM co-resident deployment on an MCS 7815
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Which of the following step libraries is included in the license for IPCC Express Standard? （）A、ICM steps B、e-mail steps C、media steps D、database steps
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Which three are core server software components for IPCC Express?（）A、CRS Engine B、recording C、Cisco Agent Desktop D、monitoring E、Cisco Supervisor Desktop
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An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）A、1 B、2 C、3 D、4 E、5
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What tool is used to estimate the hardware server resources required for an IPCC Express deployment?（）A、IPC Resource Calculator B、CTI Port Calculator C、Configuration and Ordering Tool D、CRS Applications Administration
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Which two features are added when upgrading from IPCC Express Standard to Enhanced? （）A、Agent Routing B、Historical Reporting C、Conditional Routing D、Prioritized Queueing E、Agent Queueing
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Which two of the following are valid CRS deployment scenarios?（）A、IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server B、IPCC Express communicating with the ICM via a co-resident IPCC Gateway PGC、IPCC Express using the IPCC Enterprise Outbound option D、IPCC Express using the IPCC Enterprise CTI-OS Toolkit E、IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
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An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?（）A、IPCC Express Standard B、IPCC Express Enhanced C、IPCC Express Premium D、IPCC Enterprise E、IP IVR
考题
A technician is installing an Express Card 54 device into a laptop. How will the device MOST likely be installed?（）A、Into available expansion slotB、Via physical external dongleC、Via internal expansion slotD、Into any available USB slot
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多选题What are the two reasons for the appearance of 0.0.0.0 as the next hop for a network in the show ip bgp command output？（）AThe network was originated via redistribution of an interior gateway protocol into BGPBThe network was defined by a static routeCThe network was originated via a network or aggregate commandDThe network was learned via EBGPEThe network was learned via IBGP
考题
多选题Which two features are added when upgrading from IPCC Express Standard to Enhanced? （）AAgent RoutingBHistorical ReportingCConditional RoutingDPrioritized QueueingEAgent Queueing
考题
单选题An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）A
1 B
2 C
3 D
4 E
5
考题
单选题In which of the following scenarios would the "show cdp neighbors detail"command be an appropriate troubleshooting tool?（）A
Two switches are connected via a trunk. Both switches have been assigned an IP address, subnet mask, and default gateway. A ping is successful between the two switches. However, VLAN information is not passed from one switch to the other switch.B
A router and a switch have been assigned an IP address, a subnet mask, and a default gateway. They are directly connected, but a ping between the two devices fails.C
A router connects to another router through a serial interface. Both routers have been assigned an IP address, subnet mask, and default gateway. The routers are running RIP and the networks directly connected to the first router do not pass to the second router. However, a ping from one router to the serial interface of the directly connected neighboring router is successful.D
A router connects to another router via a switch. Both routers and the switch have been assigned an IP address, subnet mask, and default gateway. Neither the routers nor the switch are able to ping one of the hosts that is directly to the switch.
考题
多选题Which three are core server software components for IPCC Express?（）ACRS EngineBrecordingCCisco Agent DesktopDmonitoringECisco Supervisor Desktop
考题
多选题Which three of the following are valid CRS deployment scenarios? （）AHigh Availability CRS Engines running on hardware from different server classesBHigh Availability CRS Engines running on similar hardware from the same server class but from different vendorsCHigh Availability CRS Engines and database and a simplex Recording ServerDHigh Availability CRS Engines and four simplex VoIP Monitoring ServersECCM co-resident deployment on an MCS 7815
考题
单选题Which of the following step libraries is included in the license for IPCC Express Standard? （）A
ICM steps B
e-mail steps C
media steps D
database steps
考题
单选题Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）A
supervisory recording B
WrapUp timer C
sending e-mails D
keystroke macros E
text chat
考题
单选题An IPCC Express 4.0 deployment requires support for 20 concurrently logged-in agents and three supervisors. The agents are split evenly across two remote sites. High Availability is required for this deployment, and the agents will be using IP Phone Agent as they use Citrix terminals. Silent monitoring and recording will be performed for agents at both sites. No historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）A
2 B
3 C
4D
5 E
6 F
Depends upon where the supervisors are located
考题
多选题Which of the following require physical CD/DVD media to be ordered and received prior to patching and/or upgrading IPCC Express 4.0?（）AMajor ReleaseBMinor ReleaseCMaintenance ReleaseDService ReleaseEEngineering Special
考题
多选题Which three of the following are licensed Cisco CRS 4.0 software products?（）AIPCC Express (Standard, Enhanced, or Premium)BIP IVRCAuto AttendantDIPCC Express Cisco Agent DesktopEIP Queue ManagerFIP IVR Peripheral Gateway (PG)
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