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单选题
While working in the server room a technician notices that water is forming on the walls of the serverroom. Which of the following is the BEST course of action to correct the problem？（）
A
Contact facilities staff to adjust the humidity levels.
B
Leave the temperature the same， after time it will evaporate on its own.
C
Lower the temperature， the cold air will help the water evaporate.
D
Contact facilities staff to raise the temperature of the room.
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更多 “单选题While working in the server room a technician notices that water is forming on the walls of the serverroom. Which of the following is the BEST course of action to correct the problem？（）A Contact facilities staff to adjust the humidity levels.B Leave the temperature the same， after time it will evaporate on its own.C Lower the temperature， the cold air will help the water evaporate.D Contact facilities staff to raise the temperature of the room.” 相关考题
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A technician is dispatched to a location. While working, the technician’s cell phone rings. Which of the following actions should the technician take?()
A. Answer the call to determine its importance.B. Ignore the call and return the call from a land line.C. Answer the call and leave the location in order to talk.D. Silence the phone and allow the call to go to voice mail.
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A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?()
A. Transfer the customer to another technician, who can allocate more time to the issue.B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C. Listen to what the customer has to say and calmly recommend the best course of action.D. Use technical language to demonstrate knowledge and expertise to the customer.
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A network technician arrives to work and discovers users are having a problem connecting thecompany server. The server operator was working on upgrades the night before.Which of the following documents should the technician use to attempt to discover the problem?（）A. Network mapsB. Change managementC. BaselinesD. Cable management
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A network technician arrives to work and discovers users are having a problem connecting the company server. The server operator was working on upgrades the night before. Which of the following documents should the technician use to attempt to discover the problem?（）A、Network mapsB、Change managementC、BaselinesD、Cable management
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A technician at a small business goes into the server room to perform maintenance on a server and notices it is very hot and audible alarms are going off. The technician is unsure of how to remedy the situation. Which of the following should the technician do？（）A、Turn off all the equipment in the server closetB、Install a fan in the server closetC、Turn off the power to the server closetD、Follow escalation procedures for emergencies
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Which of the following should be included in the network diagram？（）A、Server room access logB、Server typesC、OEM contact informationD、Temperature reading
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While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）A、Ask the customer permission to put them on hold and listen politely to the co-workers stories.B、Put the customer on hold just for a few minutes and join the conversation.C、Forward the customer to another technician and join the conversation.D、Ask the customer permission to put them on hold and politely ask the co-worker to talk later.
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A server has failed after a tested and scheduled change control has been implemented. Which of the following is the FIRST thing the server technician should do？（）A、Perform a root cause analysis.B、Escalate the problem.C、Notify stakeholders.D、Establish a plan of action.
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While reviewing the backup logs a server administrator notices that a backup job for an application server on the same subnet has failed. Which of the following is MOST likely the problem？（）A、The remote agent was not running.B、The management card has failed.C、The proxy server was blocking access.D、The hardware firewall was blocking access.
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A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）A、Transfer the customer to another technician, who can allocate more time to the issue.B、Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C、Listen to what the customer has to say and calmly recommend the best course of action.D、Use technical language to demonstrate knowledge and expertise to the customer.
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A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）A、“Sometimes computers are just strange, but it seems to be working now.”B、“You gave them the wrong address and caused this problem.”C、“The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”D、“The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”
考题
A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）A、Tell the client that they will need to place another service call.B、Ask the client if they would like to discuss their computer problems in more detail.C、Tell the client that another technician will be sent out.D、Inform the client that the problem will be resolved by the onsite technician at another time.
考题
Mike, a technician, is working on a computer and the air is dry. Which of the following choices is the BEST option for Mike to use?（）A、Use a portable anti-static pad and wrist strap, ensuring all components remain on the mat, and the wrist strap is connected to the mat.B、Leave the computer plugged in and running, to stabilize the power, and keep one hand on the case at all times while working on the unit.C、Use a wrist strap, connecting it to the computer case. Leave the computer plugged into the outlet for grounding.D、Advise the customer it is best if the computer is taken back to the shop for repair, so it will be in a controlled temperature environment.
考题
A technician is servicing a customer’s color laser printer and notices excess toner in the printer.Which of the following tools would BEST assist the technician in removing the excess toner?（）A、Damp towelB、Compressed airC、Alcohol wipeD、Computer vacuum
考题
While working in the server room a technician notices that water is forming on the walls of the serverroom. Which of the following is the BEST course of action to correct the problem？（）A、 Contact facilities staff to adjust the humidity levels.B、 Leave the temperature the same， after time it will evaporate on its own.C、 Lower the temperature， the cold air will help the water evaporate.D、 Contact facilities staff to raise the temperature of the room.
考题
单选题A server has failed after a tested and scheduled change control has been implemented. Which of the following is the FIRST thing the server technician should do？（）A
Perform a root cause analysis.B
Escalate the problem.C
Notify stakeholders.D
Establish a plan of action.
考题
单选题A technician is servicing a customer’s color laser printer and notices excess toner in the printer.Which of the following tools would BEST assist the technician in removing the excess toner?（）A
Damp towelB
Compressed airC
Alcohol wipeD
Computer vacuum
考题
单选题While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）A
Ask the customer permission to put them on hold and listen politely to the co-workers stories.B
Put the customer on hold just for a few minutes and join the conversation.C
Forward the customer to another technician and join the conversation.D
Ask the customer permission to put them on hold and politely ask the co-worker to talk later.
考题
单选题A technician at a small business goes into the server room to perform maintenance on a server and notices it is very hot and audible alarms are going off. The technician is unsure of how to remedy the situation. Which of the following should the technician do？（）A
Turn off all the equipment in the server closetB
Install a fan in the server closetC
Turn off the power to the server closetD
Follow escalation procedures for emergencies
考题
单选题A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）A
“Sometimes computers are just strange, but it seems to be working now.”B
“You gave them the wrong address and caused this problem.”C
“The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”D
“The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”
考题
单选题When implementing a solution to a problem, which of the following is the BEST course of action to take?（）A
Replace all components simultaneously to ensure that the system is functional.B
Replace all hardware associated with the problem first to eliminate the possibility of hardware and move onto softwareC
Purchase new parts for the system to confirm that they function.D
Implement one change at a time, reversing the change if it has not resolved the problem.
考题
单选题Mike, a technician, is working on a computer and the air is dry. Which of the following choices is the BEST option for Mike to use?（）A
Use a portable anti-static pad and wrist strap, ensuring all components remain on the mat, and the wrist strap is connected to the mat.B
Leave the computer plugged in and running, to stabilize the power, and keep one hand on the case at all times while working on the unit.C
Use a wrist strap, connecting it to the computer case. Leave the computer plugged into the outlet for grounding.D
Advise the customer it is best if the computer is taken back to the shop for repair, so it will be in a controlled temperature environment.
考题
单选题A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）A
Transfer the customer to another technician, who can allocate more time to the issue.B
Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C
Listen to what the customer has to say and calmly recommend the best course of action.D
Use technical language to demonstrate knowledge and expertise to the customer.
考题
单选题A technician is dispatched to a location. While working, the technician’s cell phone rings. Which of the following actions should the technician take?（）A
Answer the call to determine its importance.B
Ignore the call and return the call from a land line.C
Answer the call and leave the location in order to talk.D
Silence the phone and allow the call to go to voice mail.
考题
单选题A network technician arrives to work and discovers users are having a problem connecting the company server. The server operator was working on upgrades the night before. Which of the following documents should the technician use to attempt to discover the problem?（）A
Network mapsB
Change managementC
BaselinesD
Cable management
考题
单选题While reviewing the backup logs a server administrator notices that a backup job for an application server on the same subnet has failed. Which of the following is MOST likely the problem？（）A
The remote agent was not running.B
The management card has failed.C
The proxy server was blocking access.D
The hardware firewall was blocking access.
考题
单选题While working in the server room a technician notices that water is forming on the walls of the serverroom. Which of the following is the BEST course of action to correct the problem？（）A
Contact facilities staff to adjust the humidity levels.B
Leave the temperature the same， after time it will evaporate on its own.C
Lower the temperature， the cold air will help the water evaporate.D
Contact facilities staff to raise the temperature of the room.
考题
单选题A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）A
Tell the client that they will need to place another service call.B
Ask the client if they would like to discuss their computer problems in more detail.C
Tell the client that another technician will be sent out.D
Inform the client that the problem will be resolved by the onsite technician at another time.
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