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单选题
A user states that the laser printer is leaving a black line on all pages being printed. Which of thefollowing is the MOST likely cause and solution for this issue?（）
A
Faulty driver; reinstall or update driver
B
Bad fuser; place service call to printer manufacturer.
C
Excess toner on drum; perform maintenance (e.g. clean drum surface).
D
Deteriorating rollers and worn brushes; replace rollers and brushes.
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A user states that the laser printer is leaving a black line on all pages being printed. Which of thefollowing is the MOST likely cause and solution for this issue?()
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Which of the following will MOST likely happen if a laser printer displays ‘15% fuser remaining’?()
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A laser printer displays ‘perform user maintenance’. The manufacturer’s information was not available when the user performed the maintenance, and the laser printer continues to display the maintenance code. Which of the following items needs to be performed?（）A、The printer needs to be sent to the manufacturer for maintenance.B、The printer’s firmware needs to be updated.C、A printer system reset must be performed.D、The maintenance page counter must be reset.
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Which of the following will MOST likely happen if a laser printer displays ‘15% fuser remaining’?（）A、The printer will print according to specification.B、The printer will stop printing immediately.C、The printer will take longer to print.D、The printer will print blank sheets of paper
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A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer： （）A、has not been installed on the user’s computer.B、is not turned on.C、driver is corrupt.D、cable is unplugged.
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A laser printer is sent for repair and the work order indicates that there is an image printing problem. Which of the following should a technician do FIRST to confirm this problem？（）A、Run the calibration feature on the laser printer.B、Run a self-test image page from the printer.C、Clean the corona wire and return printer.D、Print a test page from a computer.
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A user reports that the laser printer is constantly jamming on humid days. Which of the following is the MOST likely resolution to the problem?（）A、Replace the paper with thinner paper.B、Replace the toner cartridges.C、Replace the fuser.D、Replace the print heads.
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A customer states that they cannot print from their laser printer. The printer displays a ‘Paper Jam’ error. Upon inspection there is no paper jam. The only indication is a clicking sound when the user tries to print. Which of the following is the MOST likely cause?（）A、Feed roller gear is broken.B、Feed rollers are dirty.C、Fuser has overheated.D、Toner cartridge needs to be replaced.
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Which of the following item colorizes the paper using a two-component laser printer？ （）A、tonerB、laser beamC、developerD、ribbon
考题
A user notices the department laser printer is printing light. Which of the following items should a technician do FIRST to fix this issue? （）A、Remove and clean the fuser assembly with an alcohol based cleaner.B、Install a maintenance kit and reset all page counts to zero.C、Perform a full power cycle on the printer.D、Clean the paper path with a damp cloth and canned air to remove any debris.
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A user is printing pictures to the color laser printer and the bottom half of the picture is faded. The printer is displaying no errors. Which of the following is the MOST likely resolution to the problem?（）A、Replace the printer ribbon.B、Replace the pickup assembly.C、Replace the fuser.D、Replace the print head.
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A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）A、That the WEP key is disabledB、That the fuser is not faultyC、That the IP is staticD、That the buffer is not overloaded
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You are the administrator of your company’s network. A user named Stephen in the graphics department logs on to his Windows 2000 Professional computer. He installs a shared color laser printer. The color laser printer is connected to a computer named Server1. The next day Stephen returns and logs on to a Windows NT Workstation 4.0 computer. Stephan reports that when he attempts to print a document to the shared color laser printer， the printer is not included in the list of available printers. You want to allow Stephen to send print jobs to the shared color laser printer from any computer on the network. What should you do？（）A、Configure a roaming user profile for Stephen’s user account.B、Configure the server properties of the printer system folder to connect to the shared printer.C、Install the printer driver for the print device on the Windows NT workstation computer.D、Upgrade the Windows NT Workstation computer to Windows 2000 Professional， and then import the profile settings for Stephen’s user account.
考题
You are the administrator for Company's network. Your account is configured to use roaming profiles and your username is Johan1. The profile is stored on a Windows 2000 Server computer named CompanyA. You log on to your Windows 2000 Professional computer and install a shared color laser printer. The color laser printer is shared from a computer named CompanyB. The next day when you return and log on to your computer you discover that when you attempt to print a document to the shared color laser printer, the printer is not included in the list of available printers. You want the printer connection to be available to you from any computer on the network. What should you do? （）A、On CompanyA configure a local user account for Johan1.B、On CompanyA change the file ntuser.man to ntuser.dat for Johan1C、Install an updated printer driver for the print device on the user’s computer.D、Grant Johan1 the Manage Printers permission for the shared color laser printer.
考题
单选题A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer： （）A
has not been installed on the user’s computer.B
is not turned on.C
driver is corrupt.D
cable is unplugged.
考题
单选题Which of the following will MOST likely happen if a laser printer displays ‘15% fuser remaining’?（）A
The printer will print according to specification.B
The printer will stop printing immediately.C
The printer will take longer to print.D
The printer will print blank sheets of paper
考题
单选题A user states that the laser printer is leaving a black line on all pages being printed. Which of thefollowing is the MOST likely cause and solution for this issue?（）A
Faulty driver; reinstall or update driverB
Bad fuser; place service call to printer manufacturer.C
Excess toner on drum; perform maintenance (e.g. clean drum surface).D
Deteriorating rollers and worn brushes; replace rollers and brushes.
考题
单选题A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XPgeneric printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?（）A
Download manufacturer printer driversB
Restart the printer spoolerC
Check for Microsoft Windows updatesD
Check Device Manager
考题
单选题A laser printer displays ‘perform user maintenance’. The manufacturer’s information was not available when the user performed the maintenance, and the laser printer continues to display the maintenance code. Which of the following items needs to be performed?（）A
The printer needs to be sent to the manufacturer for maintenance.B
The printer’s firmware needs to be updated.C
A printer system reset must be performed.D
The maintenance page counter must be reset.
考题
单选题A user states that the inkjet printer is printing streaks on documents. Which of the following wouldresolve the issue?（）A
Use the printer’s clean option.B
Replace the printer data cable.C
Print the demo page from the printer.D
Reinstall the drivers.
考题
单选题A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）A
That the WEP key is disabledB
That the fuser is not faultyC
That the IP is staticD
That the buffer is not overloaded
考题
单选题A user’s print jobs default to PRINTER_A.The user wants to change their default printer to PRINTER_B.How can the system administrator change the user’s default printer to PRINTER_B？（）A
Execute the command ’piobe -q PRINTER_B’B
Edit the user’s stanza in the /etc/qconfig fileC
Execute the command ’chuser -a QUEUE=PRINTER_B user’D
Add the line ’export PRINTER=PRINTER_B’ to the user’s .profile
考题
单选题This new laser printer is _____ with all leading software.A
competitiveB
cooperativeC
compatibleD
comparable
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