网友您好， 请在下方输入框内输入要搜索的题目：
题目内容
（请给出正确答案）
单选题
What does the “writer say about customer loyalty in the first paragraph?
A
Business executives need to know how to generate customer loyalty.
B
Many executives believe more investment in customer loyalty means more profit.
C
It is necessary for companies to generate customer loyalty at all costs.
D
Customer loyalty will for sure help corporations make more money.
参考答案
参考解析
解析：
第一段第三句指出“Win loyalty, therefore, and profits will follow…”，随后第五行提到“…many business executives agree”，与选项B(很多总裁相信对顾客忠诚度投资越多利润就越多)表达内容相符。
第一段第三句指出“Win loyalty, therefore, and profits will follow…”，随后第五行提到“…many business executives agree”，与选项B(很多总裁相信对顾客忠诚度投资越多利润就越多)表达内容相符。
更多 “单选题What does the “writer say about customer loyalty in the first paragraph?A Business executives need to know how to generate customer loyalty.B Many executives believe more investment in customer loyalty means more profit.C It is necessary for companies to generate customer loyalty at all costs.D Customer loyalty will for sure help corporations make more money.” 相关考题
考题
The Importance of Information in the Supply Chain Information is important because it provides the facts that supply chain managers use to make decisions. Without information, a manger will not know what customers want, how much inventory is in stock and when more products should be produced and shipped. In short, without information, a manager can only make decisions blindly. Managers must understand how information is gathered and analyzed. This is where information technology comes into play. Information technology serves as the eyes and ears of management in a supply chain, capturing and delivering the information necessary to make a good decision. For instance, an IT system at a personal computer manufacturer may help a manager analyze the information and recommend an action. The manager can use the remaining chips first, then look at demand forecast, and determine whether to order more chips. There are four reasons why timely and accurate information has become more important for effective logistics system design and operations. First, customers recognize information about order status, product availability, delivery schedule, and shipment tracking as necessary elements of total customer service. Then, managers realize that information can be used to reduce human resource requirements. What’s more, information increases flexibility with regard to how, when, and where resources may be used to gain strategic advantage. And finally, enhanced information transfer and exchange capability using the Internet is changing relationships between buyers and sellers and refining channel relationships.21. Information is so important that()A. managers can make decisions without itB. managers can only make decisions blindly without itC. managers will know nothing without it22. Information technology()A. could be used to gather and deliver information for?decision-makingB. is necessary to make a good decisionC. can be used to determine whether to order more chips23. Information can()A. help customers to know many things but not product availability.B. not be used to reduce human resource requirementsC. help to refine channel relationships24. If you are a manager, you will use information to().A. help improve customer serviceB. order more chipsC. know which staff member is not on duty and should be laid off25. The main point of this passage is about().A. how to use informationB. the importance of informationC. where to gather information
考题
Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.Top notch service will create______2___and a returning customer, which is what we all must strive for.Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.A. vitalB. optionalC. priorityD. offeredE. loyalty
考题
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?()
A. Transfer the customer to another technician, who can allocate more time to the issue.B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C. Listen to what the customer has to say and calmly recommend the best course of action.D. Use technical language to demonstrate knowledge and expertise to the customer.
考题
What are three benefit that the Smart Business Architecture provides to customers?()
A.enables efficient customer serviceeffctivenessB.provides anempowered fronline workforceC.createsA more informed management.D.generates customer-specific configurationsE.automatically matches customer needs to solutionsF.provides an ROI analysis for decision-makers
考题
Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？（）A、 identifying what a customer requires from a proposed solutionB、 analyzes the customer s business requirements and recommends the appropriate Cisco technologies to meet business requirementsC、 determining what end-user training a customer requiresD、 addressinga customer s physical requirements
考题
What two are elements of the operational-efficiency Business Challenge?（）A、Do More with lessB、Improve Business ProcessesC、Provide Flexible Channel and Delivery OptionsD、Offer Enhanced Customer Service
考题
What are the three partner benefits of service contracts?（）A、renews automatically for the lifetime of the productB、eliminates network problemsC、generate recurring revenueD、helps customers speed architectural planning and designE、produces higher margins than product sales alongF、strengthens customer loyalty
考题
What are two components of the Discovery Guide in the Cisco sales approach?（）A、calculating the customer's businessneed prioritiesB、recommending a business needs-based solutionC、ranking customer business needsD、probing more deeply into the customer's business challenges
考题
What are three benefit that the Smart Business Architecture provides to customers?（）A、enables efficient customer serviceeffctivenessB、provides anempowered fronline workforceC、createsA more informed management.D、generates customer-specific configurationsE、automatically matches customer needs to solutionsF、provides an ROI analysis for decision-makers
考题
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）A、Transfer the customer to another technician, who can allocate more time to the issue.B、Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C、Listen to what the customer has to say and calmly recommend the best course of action.D、Use technical language to demonstrate knowledge and expertise to the customer.
考题
Which statement is false about sales catalogs？（）A、Sales catalogs are used for customer display purposes.B、With a sales catalog products can be placed in many locations.C、If sales catalogs are used then it is not necessary to have a master catalog.D、Sales catalogs can be used to target specific customer segments.E、Sales catalogs can be used to control what products a customer can see.
考题
A customer is concerned about the high energy cost associated with their data center. Specifically， their concern focuses on the cooling cost of many hundreds of servers. You have a meeting with the CIO and CFO to propose a solution. How would you prepare yourself for the meeting？ （）A、Since their capacities and usage models vary， ask the customer to turn off some of the servers during off-peak and low demand time.B、Investigate their expansion plans and suggest to the customer the removal of some of their servers to another location and retirement of the older servers.C、Contact the CFO to find out the targeted energy savings of the company and propose to the customer the purchase of a more efficient cooling system.D、Contact the CIO for a list of servers and type/model numbers. Complete a proposal outlining the savings on energy cost by deploying an IBM BladeCenter solution and total cost of ownership and return on investment.
考题
单选题What does the “writer say about customer loyalty in the first paragraph?A
Business executives need to know how to generate customer loyalty.B
Many executives believe more investment in customer loyalty means more profit.C
It is necessary for companies to generate customer loyalty at all costs.D
Customer loyalty will for sure help corporations make more money.
考题
单选题A customer is concerned about the high energy cost associated with their data center. Specifically， their concern focuses on the cooling cost of many hundreds of servers. You have a meeting with the CIO and CFO to propose a solution. How would you prepare yourself for the meeting？ （）A
Since their capacities and usage models vary， ask the customer to turn off some of the servers during off-peak and low demand time.B
Investigate their expansion plans and suggest to the customer the removal of some of their servers to another location and retirement of the older servers.C
Contact the CFO to find out the targeted energy savings of the company and propose to the customer the purchase of a more efficient cooling system.D
Contact the CIO for a list of servers and type/model numbers. Complete a proposal outlining the savings on energy cost by deploying an IBM BladeCenter solution and total cost of ownership and return on investment.
考题
单选题Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？（）A
identifying what a customer requires from a proposed solutionB
analyzes the customer s business requirements and recommends the appropriate Cisco technologies to meet business requirementsC
determining what end-user training a customer requiresD
addressinga customer s physical requirements
考题
多选题What are three benefit that the Smart Business Architecture provides to customers?（）Aenables efficient customer serviceeffctivenessBprovides anempowered fronline workforceCcreatesA more informed management.Dgenerates customer-specific configurationsEautomatically matches customer needs to solutionsFprovides an ROI analysis for decision-makers
考题
单选题According to the second paragraph, many people are involved in the job to generate customer loyalty besidesA
producers.B
suppliers.C
salespeople.D
vendors.
考题
单选题It can be inferred from the passage that the writer suggests companies shouldA
attract the more profitable customers.B
pay equal attention to all the customers.C
increase the investments in customer loyalty.D
focus only on loyal customers.
考题
问答题Practice 4 In the first year or so of Web business, most of the action has revolved around efforts to tap the consumer market. More recently, as the Web proved to be more than a fashion, companies have started to buy and sell products and services with one another. Such business-to-business sales make sense because businesspeople typically know what product they’re looking for. Nonetheless, many companies still hesitate to use the Web because of doubts about its reliability. “Businesses need to feel they can trust the pathway between them and the supplier,” says senior analyst Blane Erwin of Forrester Research.
考题
单选题What is true according to the third paragraph?A
Chief executives spend less time on their jobs than before.B
Career progression is faster than it used to be.C
Company hierarchies are barriers to career development.D
There will be more female executives than male executives in the future.
考题
单选题The high-tech corporate service provider produced a costing scheme in order toA
find out the most loyal customer.B
reduce the investment in generating customer loyalty.C
launch a campaign to find out the potential customers.D
observe the relationship between customer loyalty and profit.
考题
单选题You are Cisco Channel Partner Account Manager. Which service component within the preparephase recommends the appropriate technology strategy to address a business requirement of the customer？（）A
finding out what a customer requires from a proposed solutionB
analyzes the customer’s business requirements and recommends the appropriate Cisco technologies to meet business requirementsC
finding out what end-user training a customer requiresD
finding out a customer’s physical requirements
考题
单选题What does the writer say about entrepreneurs in the first paragraph?A
It is wrong to assume that they are different from other managers.B
The problems they have to cope with are specific to small businesses.C
They find it difficult to attract staff with sufficient expertise.D
They could learn from the organisational skills of managers in large companies.
考题
单选题What is the main purpose of the letter?A
To describe a change in the company’s customer policyB
To announce the use of new communications technologyC
To inform executives of a professional gatheringD
To notify employees of the company’s expansion
考题
单选题Which statement is false about sales catalogs？（）A
Sales catalogs are used for customer display purposes.B
With a sales catalog products can be placed in many locations.C
If sales catalogs are used then it is not necessary to have a master catalog.D
Sales catalogs can be used to target specific customer segments.E
Sales catalogs can be used to control what products a customer can see.
考题
单选题A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）A
Transfer the customer to another technician, who can allocate more time to the issue.B
Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C
Listen to what the customer has to say and calmly recommend the best course of action.D
Use technical language to demonstrate knowledge and expertise to the customer.
热门标签
最新试卷