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单选题
Cisco Technical Support Services portfolio provide customers resources that help ensure that Cisco products operate efficiently, remain highly available, and benefit from up-to-date system software. Is it correct?（）
A
Yes
B
No
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Cisco Technical Support Services portfolio provide customers resources that help ensure that Cisco products operate efficiently, remain highly available, and benefit from up-to-date system software. Is it correct?（）A.YesB.No
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As customers deploy converged services across their business infrastructures， access routers must integrate security services and IP communications. Which router series is designed to achieve this level of integration？（）A、 Cisco 7000 Series WAN edge routersB、 Cisco 800 Series routersC、 Cisco Integrated Services RoutersD、 Cisco Small Business Series routers
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Which three are the components of the Cisco Services portfolio?（）A、Cisco Remote Management ServicesB、Cisco Special ServicesC、Cisco Advisory ServicesD、Cisco Outsourcing ProgramE、Cisco Advanced ServicesF、Cisco Technical Support Services
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If you have Cisco integrated services router and need to upgrade the Cisco IOS image,which kind of Cisco Support services do you need?（）A、Cisco SMARTNet onsiteB、Cisco TACC、Advanced Hardware ReplacementD、Software Support
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What type of services are provided by the Cisco IOS gateways in a VoIP network with Cisco CallManager functionality？ （）A、Cisco IOS gateways provide services such as address translation and network access control for the devices on the networlB、Cisco IOS gateways provide services such as bandwidth management and accountingC、Cisco IOS gateways provide media termination and signal translation between the public switched telephone network （PSTN） and IP networksD、Cisco IOS gateways provide zone management for all registered endpoints in the network
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Which Cisco support service product targets customers with up to 48 users on a network where voice communication is mission-critical to business operation?（）A、CiscoSMARTnet for SBCSB、Cisco Smart Care ServiceC、SMARTnet Partner ServiceD、Cisco Smart Foundation ServiceE、Cisco Technical Assistance Center
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Which Cisco Small Business portfolio product is targeted to customers with basic technology needs？（）A、 Cisco Catalyst SwitchesB、 Cisco Partner Development FundsC、 Cisco Integrated Services RoutersD、 Cisco Small Business Pro SeriesE、 Cisco Small Business Series
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Which statement best describes what Cisco Smart Care Service provides?（）A、bundled technical support and maintenance for Cisco networksB、bundled, unlimited support with the purchase of any Cisco productC、technical support, maintenance, and monitoring to Cisco networksD、fee-based add-on support and tech-to-tech assistance for Cisco products
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What are three components of Cisco Technical Support Services?（）A、Application Software UpdatesB、Cisco Advisory ServicesC、Advanced Hardware ReplacementD、Software SupportE、Cisco.comF、Warranty for hardware
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Which Cisco support service product is sold, supported, and delivered by partners?（）A、Cisco Smart Foundation ServiceB、SMARTnet Partner ServiceC、Cisco Smart Care ServiceD、Cisco Technical Assistance CenterE、CiscoSMARTnet for SBCS
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What is an important difference between the Cisco Small Business Support Center and the Cisco Small Business Support Community？（）A、 telephone support during business hoursB、 fast access to technical informationC、 access by partners and customersD、 real-time collaboration
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Which Cisco Small Business portfolio product is targeted to customers who leverage technology as a strategic advantage in their business？（）A、 Cisco Small Business SeriesB、 Cisco Integrated Services RoutersC、 Cisco Partner Development FundsD、 Cisco Small Business Pro SeriesE、 Cisco Catalyst Switches
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If XYZ LTD needs to sign a contract that includes infrastructure design, deployment,support services and applications, what would be the best option?（）A、Cisco SMB Support AssistantB、Cisco Technical Support ServicesC、Cisco Advanced ServicesD、Cisco SMARTnet
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A small company that is considering a Cisco converged network solution has asked whether you recommend the Cisco 2800 or 3800 Series Integrated Services Routers. Which two resources would you consult to determine the appropriate product？ （）A、 Cisco Partner Consultative SupportB、 Network Availability Improvement SupportC、 Cisco.comD、 Cisco Focused Technical Support
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What is the objective of the Cisco Compatible Extensions program？（）A、to provide access to proprietary Cisco IOS software code in order to expand the number of vendors writing wireless codeB、to provide Cisco engineers with the opportunity to certify that any wireless devices that are made by third parties are compatible with Cisco wireless productsC、to provide customers with a broad range of WLAN client devices that have been tested for interoperability with Cisco Aironet innovationsD、to provide third parties with Cisco hardware in order to encourage the development of radical innovation in the area of wireless
考题
Cisco Technical Support Services portfolio provide customers resources that help ensure that Cisco products operate efficiently, remain highly available, and benefit from up-to-date system software. Is it correct?（）A、YesB、No
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As an experienced technician, you are responsible for Technical Support in your company. One of the trainees is asking you how to create separate networks on one Storage Area Network so as to provide enhanced availability, security, etc. Which of the following solution will enable that?（）A、Cisco Direct Attached StorageB、Cisco Virtual Attached Storage NetworkC、Cisco Virtual Storage Area NetworkD、Cisco Direct Storage Area Network
考题
单选题Which statement best describes what Cisco Smart Care Service provides?（）A
bundled technical support and maintenance for Cisco networksB
bundled, unlimited support with the purchase of any Cisco productC
technical support, maintenance, and monitoring to Cisco networksD
fee-based add-on support and tech-to-tech assistance for Cisco products
考题
单选题As customers deploy converged services across their business infrastructures， access routers must integrate security services and IP communications. Which router series is designed to achieve this level of integration？（）A
Cisco 7000 Series WAN edge routersB
Cisco 800 Series routersC
Cisco Integrated Services RoutersD
Cisco Small Business Series routers
考题
单选题What is an important difference between the Cisco Small Business Support Center and the Cisco Small Business Support Community？（）A
telephone support during business hoursB
fast access to technical informationC
access by partners and customersD
real-time collaboration
考题
多选题What are three components of Cisco Technical Support Services?（）AApplication Software UpdatesBCisco Advisory ServicesCAdvanced Hardware ReplacementDSoftware SupportECisco.comFWarranty for hardware
考题
单选题What type of services are provided by the Cisco IOS gateways in a VoIP network with Cisco CallManager functionality？ （）A
Cisco IOS gateways provide services such as address translation and network access control for the devices on the networlB
Cisco IOS gateways provide services such as bandwidth management and accountingC
Cisco IOS gateways provide media termination and signal translation between the public switched telephone network （PSTN） and IP networksD
Cisco IOS gateways provide zone management for all registered endpoints in the network
考题
单选题If you have Cisco integrated services router and need to upgrade the Cisco IOS image,which kind of Cisco Support services do you need?（）A
Cisco SMARTNet onsiteB
Cisco TACC
Advanced Hardware ReplacementD
Software Support
考题
多选题Which three are the components of the Cisco Services portfolio?（）ACisco Remote Management ServicesBCisco Special ServicesCCisco Advisory ServicesDCisco Outsourcing ProgramECisco Advanced ServicesFCisco Technical Support Services
考题
单选题Which Cisco support service product targets customers with up to 48 users on a network where voice communication is mission-critical to business operation?（）A
CiscoSMARTnet for SBCSB
Cisco Smart Care ServiceC
SMARTnet Partner ServiceD
Cisco Smart Foundation ServiceE
Cisco Technical Assistance Center
考题
多选题A small company that is considering a Cisco converged network solution has asked whether you recommend the Cisco 2800 or 3800 Series Integrated Services Routers. Which two resources would you consult to determine the appropriate product？ （）ACisco Partner Consultative SupportBNetwork Availability Improvement SupportCCisco.comDCisco Focused Technical Support
考题
单选题Which Cisco Small Business portfolio product is targeted to customers who leverage technology as a strategic advantage in their business？（）A
Cisco Small Business SeriesB
Cisco Integrated Services RoutersC
Cisco Partner Development FundsD
Cisco Small Business Pro SeriesE
Cisco Catalyst Switches
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