站内搜索
220-701 问题列表
问题
单选题Proper lifting technique for heavy items is:（）A
to use gloves to pick up the item.B
to squat and lift from the legs.C
to have two people bend down and pick the item up.D
to bend down and lift the item up.
问题
单选题A technician needs to replace a computer’s hard drive. Which of the following should thetechnician do FIRST?（）A
Remove network connectionsB
Remove the RAMC
Self ground on the computer caseD
Disconnect power to PC
问题
单选题Which of the following devices would allow a technician to utilize a single mouse, keyboard, and display to control numerous desktop PCs?（）A
Port replicatorB
Docking stationC
USB hubD
KVM switch
问题
单选题Which of the following expansion cards can be installed into an AGP slot?（）A
ModemB
NetworkC
VideoD
RAID
问题
单选题Which of the following adapter cards allows I/O devices to be connected and transmits data using a POTS line?（）A
PCI tuner cardB
PCI modemC
PCI SCSID
PCI Ethernet
问题
单选题Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call? （）A
Talk to co-workers while interacting with customers to help diagnose the issuesB
Be culturally sensitiveC
Provide each user with a complete, detailed report of the current outage statusD
Listen and do not interrupt a customer and then provide a brief status update
问题
单选题What is the MINIMUM Windows Experience Index recommended for using Aero enhancements in Windows 7?（）A
2.0B
3.0C
4.0D
5.0
问题
单选题Which of the following describes the random access memory limitations with Vista 64-bit operating system?（）A
2GBB
4GBC
8GBD
128GB
问题
多选题Which of the following are potential sources of EMI?（）AStrong magnetsBToaster ovensCCordless phonesDFlat panel TVsEAC power runs
问题
单选题A user wants to install an external hard drive using the fastest connection available. Which of the following should the technician recommend?（）A
USB 1.1B
eSATAC
USB 2.0D
IEEE 1394
问题
单选题The most important customer a technician has is:（）A
the customer standing right in front of them.B
the customer who owes the company the most money.C
the customer calling on the phone.D
the customer they have an appointment with in an hour.
问题
单选题A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?（）A
StartRuntype ipconfigclick OK and ask user to read the results.B
StartRuntype cmdclick OKtype ipconfig /flushdnspress enter and ask user to read the results.C
StartRuntype cmdclick OKtype ipconfig /releasepress enter key and ask user to read the results.D
StartRuntype cmdclick OKtype ipconfig /allpress enter key and ask user to read the results.
问题
单选题Which of the following interfaces are typically supported on the input side of a KVM switch?（）A
PS/2, VGA, USBB
DB25, DB9, PS/2C
PS/2, DB9, USBD
PS/2, DB25, VGA
问题
单选题A technician replaces a user’s 15 inch LCD with a 20 inch LCD. Later, the user informs thetechnician that icons are very large and the text on the monitor is fuzzy and distorted. Which of the following is MOST likely the cause?（）A
The contrast setting needs to be raised from the default.B
The monitor firmware was not updated.C
The new monitor has a different native resolution.D
The monitor needs to be degaussed to clarify the picture.