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单选题
The example of El Al Airlines shows that _____.
A
revengeful customers are a threat to the monopoly of enterprises
B
an ad campaign is a way out for enterprises in financial difficulty
C
a good slogan has great potential for improving service
D
staff retraining is essential for better service
参考答案
参考解析
解析：
细节题。那个服务态度恶劣的航空公司的例子说明了员工的再培训对高水准服务是至关重要的，所以D项与原文相符。
细节题。那个服务态度恶劣的航空公司的例子说明了员工的再培训对高水准服务是至关重要的，所以D项与原文相符。
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