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单选题
When a technician is moving a CRT monitor to another location， the monitor falls and breaks. Which of the following is the BEST way for a technician to clean up after this accident？（）
A
Use gloves and a broom to sweep the glass and debris into a rigid container.
B
Use a bucket of warm water and bleach to wash away loose debris before placing the glass in a trash can.
C
Individually pick up the glass and place into a plastic bag， do not sweep as this may cause dust to become airborne.
D
Use latex surgical gloves to place the glass into a plastic bag， sealing the bag after.
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更多 “单选题When a technician is moving a CRT monitor to another location， the monitor falls and breaks. Which of the following is the BEST way for a technician to clean up after this accident？（）A Use gloves and a broom to sweep the glass and debris into a rigid container.B Use a bucket of warm water and bleach to wash away loose debris before placing the glass in a trash can.C Individually pick up the glass and place into a plastic bag， do not sweep as this may cause dust to become airborne.D Use latex surgical gloves to place the glass into a plastic bag， sealing the bag after.” 相关考题
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A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A. Run chkdsk.B. Run an antivirus program.C. Replace the faulty mouse.D. Remove any recently added hardware.
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Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?()
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A user wants to replace their 17” CRT monitor with the thinnest possible 17” monitor available.Which of the following monitors should the user purchase?()
A. LED LCDB. DLPC. CCFL LCDD. Plasma
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When disposing of computer equipment, which of the following can present an environmental hazard?()
A. BezelB. SATA cableC. Cat5 cableD. CRT monitor
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A user reports that they walked away from their laptop for 30 minutes and when they came backthe screen was very dim. The user tried moving the mouse and increasing the brightness setting,but neither worked. Which of the following should the technician do FIRST?（）A、Plug in an external monitor to test the video card.B、Run a check disk scan to verify there is no corruption.C、Check if the laptop is now on battery power.D、Have the LCD screen replaced with a known good screen.
考题
Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）A、The technician should always bend at the waist and lift with their arms.B、The technician should seek assistance from an available customer.C、The technician should always bend at the waist and lift with their back.D、The technician should get assistance from another technician.
考题
Which of the following is unsafe for a technician to use when troubleshooting or repairing a CRT monitor?（）A、Anti-static padB、Anti-static wrist strapC、Rubber glovesD、Multimeter
考题
A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A、Run chkdsk.B、Run an antivirus program.C、Replace the faulty mouse.D、Remove any recently added hardware.
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A technician is troubleshooting a monitor displaying a blank screen and the power indicator light ison. Which of the following should the technician do next?（）A、Test the computer with a known-good monitor.B、Check if the monitor is still covered under the manufacturer’s warranty.C、Replace the monitor’s power cord with a known-good power cord.D、Swap out the computer’s video card.
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When disposing of computer equipment, which of the following can present an environmental hazard?（）A、BezelB、SATA cableC、Cat5 cableD、CRT monitor
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Which of the following would a technician MOST likely consider to avoid electrical shock with adecommissioned CRT?（）A、Degaussing the monitor.B、Destroying the tube.C、Removing the plastic housing.D、Disposing at a recycling center.
考题
When a technician is moving a CRT monitor to another location， the monitor falls and breaks. Which of the following is the BEST way for a technician to clean up after this accident？（）A、Use gloves and a broom to sweep the glass and debris into a rigid container.B、Use a bucket of warm water and bleach to wash away loose debris before placing the glass in a trash can.C、Individually pick up the glass and place into a plastic bag， do not sweep as this may cause dust to become airborne.D、Use latex surgical gloves to place the glass into a plastic bag， sealing the bag after.
考题
A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）A、Tell the client that they will need to place another service call.B、Ask the client if they would like to discuss their computer problems in more detail.C、Tell the client that another technician will be sent out.D、Inform the client that the problem will be resolved by the onsite technician at another time.
考题
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
考题
A technician replacing a CRT monitor and the battery inside of a UPS wishes to dispose of thereplaced hardware. Which of the following should the technician do to BEST ensure properdisposal?（）A、Store equipment in IT inventory.B、Donate to a local nonprofit organization.C、Follow local government regulations for disposal.D、Affix MSDS sheet to items for the waste management company.
考题
A user has been having difficulty with their PC. Which of the following is the BEST response atechnician should give when a user asks for the definition of a particular bluescreen message?（）A、“It is a message that informs the technician of what hardware needs to be replaced.”B、“A bluescreen message is just another name for an error.”C、“It provides the technician with more information about the problem.”D、“It is a complex message that is very difficult to explain to those who are not familiar with computers.”
考题
After moving files from one folder to another, the technician cannot access them. Which of the following MUST the technician do to regain access to these files?（）A、In folder options, select show hidden files and folders.B、Perform the transfer again.C、Reboot the system; access will be reset automatically.D、Take ownership of the files.
考题
Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）A、Put all other work orders on hold and assist the user with all their computer issues.B、Have another technician take over support calls for this user.C、Explain that the user needs to fill out a work order for the computer problems.D、Ask the user to call another technician for more in-depth assistance.
考题
A technician has replaced a video card with another manufacturer’s video card. The driverinstallation does not complete. Which of the following steps should the technician take FIRST?（）A、Roll back the driver.B、Install the original video card and reboot.C、Delete the monitor.D、Remove the video card and reboot.
考题
问答题Practice 1 ● You work for a large company. You are going to be transferred to another department within your company. ● Write an email to all staff: ● telling them which department you are moving to ● saying when you will be moving department ● explaining what your new responsibility will be. ● Write 40-50 words.
考题
单选题A technician installed a new video card on a motherboard which has onboard video. When the monitor was plugged into the new card and the power was turned on, a no signal message appeared on the monitor. Which of the following is MOST likely the issue?（）A
In the BIOS, the onboard video adapter must be disabled.B
The video resolution is set too high.C
The LCD panel is defective.D
The drivers for the new video card must be installed before installing the card.
考题
单选题When disposing of computer equipment， which of the following can present an environmental hazard？（）A
BezelB
SATA cableC
Cat5 cableD
CRT monitor
考题
单选题Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）A
The technician should always bend at the waist and lift with their arms.B
The technician should seek assistance from an available customer.C
The technician should always bend at the waist and lift with their back.D
The technician should get assistance from another technician.
考题
单选题After moving files from one folder to another, the technician cannot access them. Which of the following MUST the technician do to regain access to these files?（）A
In folder options, select show hidden files and folders.B
Perform the transfer again.C
Reboot the system; access will be reset automatically.D
Take ownership of the files.
考题
单选题A vessel is proceeding downstream in a narrow channel on the Western Rivers when another vessel is sighted moving upstream. Which vessel has the right of way? （）A
The vessel moving upstream against the currentB
The vessel moving downstream with a following currentC
The vessel located more towards the channel centerlineD
The vessel with the least amount of maneuverability
考题
单选题A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take?（）A
Wear a back brace when lifting and carrying the CRTs to the storage room.B
Wear anti-static wrist straps to prevent ESD in the new monitors.C
Recycle the monitors after removing the capacitors for use in other monitors.D
Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.
考题
单选题A user wants to replace their 17” CRT monitor with the thinnest possible 17” monitor available.Which of the following monitors should the user purchase?（）A
LED LCDB
DLPC
CCFL LCDD
Plasma
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