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A client asks a technician to add a DVD+R burner to a computer system. The technician does this and successfully tests the drive. Three weeks later， the client calls and says that the burner is no longer working. The technician learns that the drive reads CDs and DVDs， but will no longer burn DVDs. When arriving on site， what is the FIRST action that the technician should take？（）
- A、check for a faulty IDE cable
- B、be sure that the DVD+R is formatted before using it
- C、check for incompatible media
- D、re-install the DVD burning software
参考答案
更多 “A client asks a technician to add a DVD+R burner to a computer system. The technician does this and successfully tests the drive. Three weeks later， the client calls and says that the burner is no longer working. The technician learns that the drive reads CDs and DVDs， but will no longer burn DVDs. When arriving on site， what is the FIRST action that the technician should take？（）A、check for a faulty IDE cableB、be sure that the DVD+R is formatted before using itC、check for incompatible mediaD、re-install the DVD burning software” 相关考题
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A technician installs a CD-RW drive with a feature that enables the drive to write labels directly onto the disk. The computer will burn disks but will not write labels. Which of the following should the technician do NEXT?（）A. Reboot the computerB. Remove the drive and reinstallC. Install the device driverD. Flash the BIOS
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A technician needs to ping a client’s machine that the technician is working on, to ensure that thenetwork card is functioning correctly. Which of the following IP addresses should be used?()
A.10.76.0.1B.127.0.0.1C.192.168.0.1D.255.255.255.0
考题
A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?()
A. Warn the userB. Report through proper channelsC. Wipe the driveD. Give the computer back to the user
考题
A technician needs to replace a computer’s hard drive. Which of the following should thetechnician do FIRST?()
A. Remove network connectionsB. Remove the RAMC. Self ground on the computer caseD. Disconnect power to PC
考题
A user reports sporadic connectivity with their wireless connection. A technician determines thewireless speed reported by the laptop to be 1Mbps.Which of the following is the MOST likely cause of this issue?（）A. The client does not support 802.11nB. Incorrect frequency on the client is being usedC. Incorrect encryption on the APD. The client distance from the AP
考题
A technician installs a CD-RW drive with a feature that enables the drive to write labels directly onto the disk. The computer will burn disks but will not write labels. Which of the following should the technician do NEXT?（）A、Reboot the computerB、Remove the drive and reinstallC、Install the device driverD、Flash the BIOS
考题
A technician needs to ping a client’s machine that the technician is working on, to ensure that thenetwork card is functioning correctly. Which of the following IP addresses should be used?（）A、10.76.0.1B、127.0.0.1C、192.168.0.1D、255.255.255.0
考题
A client purchased a new internal hard drive to act as a second drive on a legacy machine. When the client attempts to install the drive, the cable connector on the new drive is not compatible with the available IDE cables. It is determined that the client has purchased a SATA hard drive. Which of the following would the technician recommend as the BEST solution to this situation?（）A、Have the client purchase a SATA compatible system board.B、Have the client purchase a SATA to IDE conversion kit.C、Have the client return the drive and purchase an IDE compatible drive.D、Have the client purchase a SCSI to SATA conversion kit.
考题
A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）A、Check if the user account is lockedB、Check group policyC、Check the drive for fragmentationD、Check NTFS permissions
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If a technician needs to convert a hard drive from Basic to Dynamic, which of the following utilities would the technician use?（）A、Add Hardware WizardB、Device ManagerC、Computer ManagementD、Disk Management
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A technician purchases a new 120 GB IDE hard disk to use in an old server as a swap drive. After adding the drive to the server， the technician discovers that the operating system does not detect the drive. After rebooting the server， the technician notices the drive is missing from POST and comes to the conclusion that the BIOS needs to be updated. The technician downloads the latest version of the BIOS update from the manufacturer website. Which action should the technician take next？（）A、 backup the BIOS configuration to use laterB、 install the BIOS update from a command promptC、 create a bootable floppy and copy the BIOS update tools to the floppyD、 read the manufacturer’s guidelines and recommendations on installing the update
考题
After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? （）A、Install a larger fan near the hard drive to cool the system.B、Clean the drive with compressed air and continue to use it.C、Remove and replace the drive.D、Apply more thermal compound and reseat the drive.
考题
A technician is working on a new computer running Windows XP and the hard drive is formatted at 20GB but is an 80GB hard drive. There is not another partition and no extra space can be foundunder Windows explorer. Which of the following would be the BEST way to partition the remainder of the hard drive without data loss？ （）A、Add another hard drive and use that available space.B、Run FDISK.C、Use the Disk Management tool.D、Back up all important data to an external drive then reformat the hard drive.
考题
A technician is troubleshooting a CD/DVD drive. There is a disk in the drive and the tray wont eject. Which of the following actions should the technician take FIRST？ （）A、Shutdown， restart and verify that the BIOS recognizes the drive and try again.B、Replace the CD/DVD drive.C、Pry the tray open with a small， flat head screwdriver.D、Place the end of a paper clip in the emergency eject pinhole on the CD/DVD drive.
考题
A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）A、Warn the userB、Report through proper channelsC、Wipe the driveD、Give the computer back to the user
考题
Mike, a technician, is installing a wireless router for a client. Which of the following is MOST important when installing a wireless router?（）A、LocationB、DCPAC、SSIDD、Number of client machines
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A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）A、Tell the client that they will need to place another service call.B、Ask the client if they would like to discuss their computer problems in more detail.C、Tell the client that another technician will be sent out.D、Inform the client that the problem will be resolved by the onsite technician at another time.
考题
From which of the following locations can a technician map a drive?（）A、System PropertiesB、Help and Support CenterC、Add Hardware WizardD、My Computer
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A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
考题
A technician needs to configure a computer with an external storage drive. Which of the following interfaces would provide the FASTEST throughput?（）A、USB 2.0B、eSATAC、CAT5D、FireWire
考题
A user reports sporadic connectivity with their wireless connection. A technician determines the wireless speed reported by the laptop to be 1Mbps. Which of the following is the MOST likely cause of this issue?（）A、The client does not support 802.11nB、Incorrect frequency on the client is being usedC、Incorrect encryption on the APD、The client distance from the AP
考题
A technician needs to replace a computer’s hard drive. Which of the following should thetechnician do FIRST?（）A、Remove network connectionsB、Remove the RAMC、Self ground on the computer caseD、Disconnect power to PC
考题
This question is the first in a series of questions that all present the same scenario. For your convenience, the scenario is repeated in each question. Each question presents a different goal and answer choices, but the text of the scenario is exactly the same in each question in this series. Start of repeated scenarioYou are an enterprise desktop support technician for Fabrikam, Inc. Active Directory InformationThe company has a main office and a branch office. The main office hosts all of the companys servers. The main office connects to the branch office by using a WAN link. The network contains a single Active Directory domain that has 500 users. The domain contains three domain controllers and an enterprise root certification authority (CA). All servers run Windows Server 2008 R2. All user accounts are in an organizational unit (OU) named Employees. The computer accounts for all desktop computers are in an OU named Desktops. The computer accounts for all portable computers are in an OU named Laptops. A startup script is deployed to all computers by using Group Policy objects (GPOs). Client ConfigurationsAll client computers run Windows 7 Enterprise. All users have desktop computers. All computers are members of the domain. All desktop computers use wired connections to connect to the network. All portable computers use wireless connections to connect to the network. The wireless network is secured by using EAP-TLS. Company policy states that all client computers must be configured by using DHCP. The company has an internal Web site. The Web site is configured to use SSL encryption and to require client certificates. All company users can access the internal Web site. End of repeated scenario The company hires a new desktop support technician. The technician is added to the Administrators group on all client computers and the DHCP Users group on all DHCP servers. The new technician reports that the DHCP snap-in is unavailable on his computer. You need to ensure that the technician can view the configurations of the DHCP servers. What should you do?（）A、Instruct the technician to customize the Start menu to display the administrative tools.B、Instruct the technician to install Remote Server Administration Tools (RSAT) and to modify the Windows Features.C、Request that the technician be added to the Server Operators group in Active Directory.D、Request that the technician be added to the Network Configuration Operators group in Active Directory and modify the Windows Features.
考题
单选题A technician needs to configure a computer with an external storage drive. Which of the following interfaces would provide the FASTEST throughput?（）A
USB 2.0B
eSATAC
CAT5D
FireWire
考题
单选题A client asks a technician to add a DVD+R burner to a computer system. The technician does this and successfully tests the drive. Three weeks later， the client calls and says that the burner is no longer working. The technician learns that the drive reads CDs and DVDs， but will no longer burn DVDs. When arriving on site， what is the FIRST action that the technician should take？（）A
check for a faulty IDE cableB
be sure that the DVD+R is formatted before using itC
check for incompatible mediaD
re-install the DVD burning software
考题
单选题A technician purchases a new 120 GB IDE hard disk to use in an old server as a swap drive. After adding the drive to the server， the technician discovers that the operating system does not detect the drive. After rebooting the server， the technician notices the drive is missing from POST and comes to the conclusion that the BIOS needs to be updated. The technician downloads the latest version of the BIOS update from the manufacturer website. Which action should the technician take next？（）A
backup the BIOS configuration to use laterB
install the BIOS update from a command promptC
create a bootable floppy and copy the BIOS update tools to the floppyD
read the manufacturer’s guidelines and recommendations on installing the update
考题
单选题A technician needs to ping a client’s machine that the technician is working on, to ensure that thenetwork card is functioning correctly. Which of the following IP addresses should be used?（）A
10.76.0.1B
127.0.0.1C
192.168.0.1D
255.255.255.0
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