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A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?（）
- A、Plug in USB keyboard
- B、Check for a disable switch
- C、Contact the laptop manufacturer
- D、Plug in a USB mouse
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更多 “A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?（）A、Plug in USB keyboardB、Check for a disable switchC、Contact the laptop manufacturerD、Plug in a USB mouse” 相关考题
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A user reports that the wireless network is slow and is able to see and access shared folders that areunknown to the user.Which of the following is the cause of the problem?()
A.The SSID broadcast is disabled.B.Wireless router is improperly configured.C.The user is connecting to the wrong SSIDD.The wireless NIC is defective.
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You are the domain administrator for . Active Directory domain. All client computers run Windows XP Professional.A user reports that she attempted to log on six times unsuccessfully. She reports that she logged on successfully yesterday. You discover that the user reset her password three days ago to comply with a new security policy that requires strong passwords.The account policies that are applied in the Domain Security Group Policy object (GPO) as shown in the following table.You need to ensure that the user can log on to the domain.What should you do?（）A. Reset the password for the computer account.B. Unlock the user account.C. In the user account properties, select the Password never expires check box for the user account.D. In the user account properties, select the User must change password on next logon check box for the user account.
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A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced?（）A、Power supplyB、DVD-RWC、Blu-Ray driveD、Motherboard
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A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）A、The user has not registered the copy of Windows.B、The user has not applied at least Service Pack 1 to their system.C、The user does not know what site to access for the updates.D、The user needs to flush the DNS cache.
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A user reports they cannot access the network share folder， the users workstation is configured to use automatic IP. When the administrator checks the IP address the response returns as 169.254.0.5. Which of the following should the administrator verify？（）A、 That there are no DHCP relay serversB、 That the user account on Active Directory is not lockedC、 That the network card driver is not installed incorrectlyD、 The network connection is functioning
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A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）A、The VLAN is misconfiguredB、The user has an improperly configured NICC、The DHCP server is downD、The DNS server is down
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A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?（）A、AdvertisementsB、Resource consumptionC、A trojan infectionD、Unremoved viruses
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A user reports their system is displaying an error message ‘NTLDR is missing’. Which of the following is the MOST likely cause for this error?（）A、BOOT.INI file is configured incorrectlyB、Corrupt MBRC、Boot sector virusD、System file is missing components
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A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?（）A、The file associations were not returned after the software was uninstalled.B、The user is not opening the files correctly.C、The uninstalled software has corrupted all the audio files on the computer.D、The sound card is not properly configured.
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A user reports being occasionally disconnected from the server. Which of the following tools couldthe technician use to determine if it is the client or the server that is dropping the connection?（）A、Packet snifferB、MultimeterC、Load balancerD、Throughput tester
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A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）A、Run the hard disk manufacturer’s diagnostic programB、Re-image the driveC、Replace the hard drive and load WindowsD、Ask the user diagnostic questions
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A user reports that the computer’s hard drive is constantly running and the hard drive light is constantly flashing. Which of the following tools would be used to resolve this issue without losing data?（）A、chkdskB、fdiskC、defragD、format
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A user reports that the wireless network is slow and is able to see and access shared folders that are unknown to the user. Which of the following is the cause of the problem?（）A、The SSID broadcast is disabled.B、Wireless router is improperly configured.C、The user is connecting to the wrong SSIDD、The wireless NIC is defective.
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A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）A、Printer driverB、Protocol stackC、Network connectivityD、Correct patch application
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ou share a computer with other users. You need to ensure that all application and device driver failure reports for this computer are submitted to Microsoft Problem Reports and Solutions. What should you do？（）A、After each error occurs， perform a Microsoft Windows Update scan.B、Turn on the Windows Problem Reporting feature for all users.C、Configure the computer to take part in the Microsoft Windows Customer Experience Improvement Program.D、Create a standard user account. Instruct all users to log on by using this standard user account. Configure auditing for this user account.
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You have an Exchange organization.All servers in the organization have Exchange Server 2010 Service Pack 1 （SP1） installed. All users have Windows Mobile 6.5 devices that connect to the organization by using Exchange ActiveSync. A user named User1 reports that she lost her device and successfully performed a remote wipe of the device. User1 later reports that she located her device. User1 configures the device to connect to Exchange ActiveSync and discovers that the connection fails. You need to ensure that User1 can connect her device by using Exchange ActiveSync. What should you do？（）A、Instruct User1 to perform a hardware reset on the device.B、Instruct User1 to use the Exchange Control Panel （ECP） to modify the device list.C、Run the Set-ActiveSyncDeviceAccessRule cmdlet from the Exchange Management Shell.D、Instruct User1 to change her user account password.
考题
单选题A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）A
The user has not registered the copy of Windows.B
The user has not applied at least Service Pack 1 to their system.C
The user does not know what site to access for the updates.D
The user needs to flush the DNS cache.
考题
单选题User1 reports she lost her mobile device.She successfully remotely wiped the information from the device.Afterwards she reports she found the device， but she cannot access her mailbox or other content.What should you do？（）A
Instruct the user to perform a hardware reset of the device.B
You should perform a Set-ActiveSyncDeviceAccessRuleC
Instruct the user to change her passwordD
Make the shell command Clear-ActiveSyncDevice -Identity User1
考题
单选题A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced?（）A
Power supplyB
DVD-RWC
Blu-Ray driveD
Motherboard
考题
单选题A user reports poor picture quality with a laptop connected to an LCD. Which of the followingshould the technician check FIRST for optimal picture quality?（）A
Native resolutionB
Color depthC
Minimum brightnessD
Maximum brightness
考题
单选题A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?（）A
The file associations were not returned after the software was uninstalled.B
The user is not opening the files correctly.C
The uninstalled software has corrupted all the audio files on the computer.D
The sound card is not properly configured.
考题
单选题You have an Exchange Server 2010 organization.A user named User1 connects to his mailbox by using Microsoft Office Outlook.User1 reports that he is unable to send encrypted e-mail messages to an external recipient named User2.You verify that User1 and User2 have e-mail encryption certificates.You need to ensure that User1 can send encrypted e-mail messages to User2.What should you do first？（）A
Instruct User2 to add a delegateB
Instruct User2 to send a signed e-mail message to User1.C
Instruct User1 to send a signed e-mail message to User2.D
Instruct User1 to modify the sensitivity settings of the e-mail message
考题
单选题A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）A
The VLAN is misconfiguredB
The user has an improperly configured NICC
The DHCP server is downD
The DNS server is down
考题
单选题A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）A
Run the CHKDSK utilityB
Run the disk defragmenter utilityC
Increase the capacity on the system volumeD
Convert to a dynamic drive on the system
考题
单选题A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?（）A
AdvertisementsB
Resource consumptionC
A trojan infectionD
Unremoved viruses
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