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单选题
A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?（）
A
Advertisements
B
Resource consumption
C
A trojan infection
D
Unremoved viruses
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A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A. Run chkdsk.B. Run an antivirus program.C. Replace the faulty mouse.D. Remove any recently added hardware.
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A technician replaces a user’s 15 inch LCD with a 20 inch LCD. Later, the user informs thetechnician that icons are very large and the text on the monitor is fuzzy and distorted. Which of the following is MOST likely the cause?（）A、The contrast setting needs to be raised from the default.B、The monitor firmware was not updated.C、The new monitor has a different native resolution.D、The monitor needs to be degaussed to clarify the picture.
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An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）A、Network data cables are damaged.B、Memory has become unseated.C、The user has defragmented the hard drive.D、Processor cooling fan is not functioning.
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A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）A、The user has not registered the copy of Windows.B、The user has not applied at least Service Pack 1 to their system.C、The user does not know what site to access for the updates.D、The user needs to flush the DNS cache.
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A customer reports to Karen, a technician, that he is experiencing problems with the display after his computer is fully booted but reports seeing the BIOS splash screen during boot. Which of the following would MOST likely be the cause?（）A、The video cable is incorrectly attached.B、A corrupted or incorrect video driver is installed.C、An incorrect video card is installed in the computer.D、The video card is defective and needs to be replaced.
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A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）A、Run the CHKDSK utilityB、Run the disk defragmenter utilityC、Increase the capacity on the system volumeD、Convert to a dynamic drive on the system
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A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A、Run chkdsk.B、Run an antivirus program.C、Replace the faulty mouse.D、Remove any recently added hardware.
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A user reports that a printer has started producing a repetitive image defect on all printouts. Which of the following are the MOST likely causes of the problem?（） (Select TWO).A、Toner cartridgeB、Laser scannerC、Formatter PCBD、Pickup rollersE、Fuser
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A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）A、The VLAN is misconfiguredB、The user has an improperly configured NICC、The DHCP server is downD、The DNS server is down
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A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?（）A、AdvertisementsB、Resource consumptionC、A trojan infectionD、Unremoved viruses
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A technician has a user that consistently picks up viruses and malware no matter what kind ofsoftware is installed to prevent infection. Which of the following should be a cost-effective logical step in preventing future infections?（）A、Place the user behind a high end NIPS device.B、Migrate the user to a Virtual Machine environment.C、Educate the user on browsing habits.D、Install multiple antivirus programs on the machine to decrease the chances for infection.
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A user reports that a newly installed external CD-RW is not working. Jill, a technician, is called and notes the user has the CD-RW drive, a flash disk, a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. Which of the following is the MOST likely reason for the problem?（）A、The USB hub needs more USB ports.B、The USB hub is a version 1.1.C、The USB hub was not externally powered.D、The USB hub is a version 2.0.
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Bob, a user, reports that his computer is running slower since he viewed an online training presentation. Bob is also receiving an increased amount of spam email. Which of the following is the MOST likely cause of Bob’s issue?（）A、VirusB、WormC、Network bandwidthD、Malware
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A customer reports to Karen, a technician, that a PC’s video card has recently been upgraded and the computer reboots randomly. The last few restarts have happened during movie playback, playing a video game, and video editing. Which of the following is the MOST likely source of this issue?（）A、The card is not compatible with the hardware of the machine.B、The graphic driver for the card is corrupt.C、The video card requires additional power.D、The software the user is running is incompatible for the video card.
考题
单选题A technician replaces a user’s 15 inch LCD with a 20 inch LCD. Later, the user informs thetechnician that icons are very large and the text on the monitor is fuzzy and distorted. Which of the following is MOST likely the cause?（）A
The contrast setting needs to be raised from the default.B
The monitor firmware was not updated.C
The new monitor has a different native resolution.D
The monitor needs to be degaussed to clarify the picture.
考题
单选题A user reports that a newly installed external CD-RW is not working. Jill, a technician, is called and notes the user has the CD-RW drive, a flash disk, a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. Which of the following is the MOST likely reason for the problem?（）A
The USB hub needs more USB ports.B
The USB hub is a version 1.1.C
The USB hub was not externally powered.D
The USB hub is a version 2.0.
考题
单选题Bob, a user, reports that his computer is running slower since he viewed an online training presentation. Bob is also receiving an increased amount of spam email. Which of the following is the MOST likely cause of Bob’s issue?（）A
VirusB
WormC
Network bandwidthD
Malware
考题
单选题A technician has a user that consistently picks up viruses and malware no matter what kind ofsoftware is installed to prevent infection. Which of the following should be a cost-effective logical step in preventing future infections?（）A
Place the user behind a high end NIPS device.B
Migrate the user to a Virtual Machine environment.C
Educate the user on browsing habits.D
Install multiple antivirus programs on the machine to decrease the chances for infection.
考题
单选题A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?（）A
AdvertisementsB
Resource consumptionC
A trojan infectionD
Unremoved viruses
考题
单选题A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）A
The user has not registered the copy of Windows.B
The user has not applied at least Service Pack 1 to their system.C
The user does not know what site to access for the updates.D
The user needs to flush the DNS cache.
考题
单选题Bob, a user, reports that his computer is running slower since he viewed an online training presentation. Bob is also receiving an increased amount of spam email. Which of the following is the MOST likely cause of Bob’s issue?（）A
VirusB
WormC
Network bandwidthD
Malware
考题
单选题A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）A
The VLAN is misconfiguredB
The user has an improperly configured NICC
The DHCP server is downD
The DNS server is down
考题
单选题A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A
Run chkdsk.B
Run an antivirus program.C
Replace the faulty mouse.D
Remove any recently added hardware.
考题
多选题A user reports that a printer has started producing a repetitive image defect on all printouts. Which of the following are the MOST likely causes of the problem?（） (Select TWO).AToner cartridgeBLaser scannerCFormatter PCBDPickup rollersEFuser
考题
单选题A user is unable to view any DVDs on their laptop which has a DVD-ROM drive installed. After further investigation, the technician realizes that there is not any DVD-ROM or CD-ROM available under the My Computer utility. Which of the following system utilities would MOST likely be used to identify and resolve this issue?（）A
Task ManagerB
Device ManagerC
DEFRAGD
Event Viewer
考题
单选题A remote user is attempting to install a new external storage device on their computer. The user reports they only have one port open on the back of the device and the port is similar to the USB port their mouse is connected to. The port has a bevel on one side and is slightly larger than the USB port. Which of the following connector types is MOST likely being described?（）A
IEEE 1394B
USB 2.0C
PCMCIAD
Parallel
考题
单选题A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）A
Run the CHKDSK utilityB
Run the disk defragmenter utilityC
Increase the capacity on the system volumeD
Convert to a dynamic drive on the system
考题
单选题An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）A
Network data cables are damaged.B
Memory has become unseated.C
The user has defragmented the hard drive.D
Processor cooling fan is not functioning.
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