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(ii) Suggest THREE other performance measures (not applied in (i)) which might be used to assess the
customer perspective of the balanced scorecard of GER. (3 marks)
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(ii) the recent financial performance of Merton plc from a shareholder perspective. Clearly identify anyissues that you consider should be brought to the attention of the ordinary shareholders. (15 marks)
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5 GE Railways plc (GER) operates a passenger train service in Holtland. The directors have always focused solely onthe use of traditional financial measures in order to assess the performance of GER since it commenced operationsin 1992. The Managing Director of GER has asked you, as a management accountant, for assistance with regard tothe adoption of a balanced scorecard approach to performance measurement within GER.Required:(a) Prepare a memorandum explaining the potential benefits and limitations that may arise from the adoption ofa balanced scorecard approach to performance measurement within GER. (8 marks)
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(ii) Briefly discuss THREE disadvantages of using EVA? in the measurement of financial performance.(3 marks)
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The earned value technique is a commonly used method of performance measurement. It integrates project scope, cost, and schedule measures to help the project management team assess project performance. If a project’s Schedule Performance Index（SPI=EV/PV） value less than1.0, it means that_（）.A.the project is a head of its planned schedule
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Which three statements correctly describe the features of the I/O calibration process？（）A、 Only one I/O calibration process can run at a timeB、 It automates the resource allocation for the Automated Maintenance TasksC、 It improves the performance of the performance-critical sessions while runningD、 It can be used to estimate the maximum number of I/Os and maximum latency time for the systemE、 The latency time is computed only when the TIMED_STATISTICS initialization parameter is set to TRUE
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