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单选题
The most important customer a technician has is:（）
A
the customer standing right in front of them.
B
the customer who owes the company the most money.
C
the customer calling on the phone.
D
the customer they have an appointment with in an hour.
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单选题A solution provider has identified a number of risks with a configuration in a customer’s request for bid. What is the most appropriate action to take to mitigate those risks for the customer？（）A
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单选题The most important customer a technician has is:（）A
the customer standing right in front of them.B
the customer who owes the company the most money.C
the customer calling on the phone.D
the customer they have an appointment with in an hour.
考题
单选题A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）A
Transfer the customer to another technician, who can allocate more time to the issue.B
Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C
Listen to what the customer has to say and calmly recommend the best course of action.D
Use technical language to demonstrate knowledge and expertise to the customer.
考题
单选题A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A
The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B
The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C
The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D
The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
考题
单选题Which of the following customer environments is addressed by IBM System Storage N series gateways?（）A
a customer with CIFS, NFS and GPFS requirements B
a customer wanting to natively implement Easy Tier C
a customer who has large block sequential write requirements D
a customer who needs to consolidate multiple storage controllers under one managementinterface
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The EMC storage specialist has not participated in the TDA meetingB
The FC HBAs are 4 Gbps technologyC
The Technical and Delivery Assessment review actions were not executedD
The customer should have checked that the HBAs are supported according to the HP storage interoperability matrix
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Sell SysbackB
Conduct a SARC
Sell SupportlineD
Provide a project timeline
考题
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operator trainingB
cache size of the two clustersC
fibre bandwidth capability between the sitesD
number of stacked tape drives attached to each cluster
考题
单选题A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）A
A solution sizing questionnaireB
Verify the customer has the proper racksC
A Technical Delivery AssessmentD
Verify the customer has enough cooling in the computer room
考题
单选题A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）A
Ask another technician who has worked with this computer previously to learn about any other prior issues.B
Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.C
Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.D
Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
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