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解析:
双方身份为“student”和“employee”(学生和职工),证明这是一个与学校生活相关的场景。首句“I have a problem”可知这是个投诉或者寻求帮助的场景。对于问题和投诉来讲,首先要表达对对方处境的同情。因此C为正确答案。That’s a shame意思是“太遗憾了”。
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