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IT Service Design （SD）provides good－practice guidance on the design of IT services，processes，and other aspects of service management effort .（）does not belong to the main activities of service design process.
A. Service catalogue design
B. Release and deployment management
C. Service cost assessment
D. Service level design
B. Release and deployment management
C. Service cost assessment
D. Service level design
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Service(71)Architecture aims to provide a model for the creation of service components in a wide range of languages and a model for assembling service components into a business solution -activities which are at the heart of building applications using a(72)architecture.Service Data Objects aims to provide consistent means of handling(73)within applications, whatever its source or(74)may be. SDO provides a way of unifying data handling for databases and for services. SDO also has mechanisms for the handling of data while(75)from its source.A．OrientedB．LevelC．ComponentD．Conference
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Project Integration Management includes the processes and activities to identify, define, combine, unify, and coordinate the various processes and project management activities within the Project Management Process Groups.()process does not belong to Project Integration Management.A.Developing project charterB.Developing project management planC.Analyzing project risksD.Monitoring and controlling project
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() provides guidance for the development and improvement of capabilities for introducing new and changed service into supported environment.
A、Service strategyB、Service transitionC、Service designD、Service operation
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Which two statements correctly describe a situation in which an Active／Standby Service Module design is being used?()
A. Troubleshooting is more complicated.B. Service and switch modules are underutilized.C. Layer 2 adjacency is required with the servers that use this design.D. Layer 3 adjacency is required with the servers that use this design.E. Load balancing will always occur across both access layer uplinks.
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Company A is a cloud service provider that provides users with old tenants,customizable office software and customer relationship management software.The cloud service provided by Company A belongs to()service type.A.IaaS
B.PaaS
C.SaaS
D.DaaS
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（ ） does not belong to the output of planning and design activities.
A .Service Level Agreement
B. Operational Level Agreement
C. Underpinning Contract
D. Management Contract
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At which stage of the service lifecycle should the processes necessary to operate a new service be defined? （ ） 。A.Service design: Design the processes
B.Service strategy: Develop the offerings
C.Service transition: Plan and prepare for deployment
D.Service operation: IT operations management
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Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?（ ） 。A.Service Strategy
B.Continual Service Improvement
C.Service Operation
D.Service Design
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●The network layer provides services to the transport layer.It can be based on either（71）.In both cases,its main job is（请作答此空）packets from the source to the destination.In network layer,subnets can easily become congested，increasing the delay and（73）for packets.Network designers attempt to avoid congestion by proper design.Techniques include（74）policy,caching,flow control,and more.The next step beyond just dealing with congestion is to actually try to achieve a promised quality of service.The methods that can be used for this include buffering at the client,traffic shaping,resource（75），and admission control.Approaches that have been designed for good quality of service include integrated services（including RSVP）,differentiated services，and MPLS.A.dealing with
B.routing
C.sending
D.receiving
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()provides guidance for the development and improvement of capabilities for introducing new and changed service into supported envionment.A.Service strategy
B.Service transition
C.Service design
D.Service operation
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Which service component in a detailed design development focuses on identification and configuration of the actual network components （routers， servers， local-area networks， and so on） to be incorporated to run and support a Cisco Unified Communications system. （）A、System Design WorkshopB、Feature and Functionality Design WorkshopC、Device-level Design WorkshopD、Physical Design Workshop
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Which three of these service components are in the design phase？（）A、Account Qualification and PlanningB、Detailed Design DevelopmentC、Staff TrainingD、Systems Acceptance Test Plan DevelopmentE、Staging Plan DevelopmentF、Site Readiness Assessment
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Which service component if detailed design development includes completing the Cisco Unified Communications station review template and ensuring that user groups have the right set of features， functions， dialing capabilities， and applications（）A、Device-Level DesignB、System Design WorkshopC、Feature and Functionality Design WorkshopD、Physical Design Workshop
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Which three of these service components are in the implement phase？（）A、StagingB、Business Requirements DevelopmentC、Post Implementation Support Handoff MeetingD、Detailed Design DevelopmentE、Staff TrainingF、Incident Management
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Which two statements correctly describe a situation in which an Active/Standby Service Module design is being used?（）A、Troubleshooting is more complicated.B、Service and switch modules are underutilized.C、Layer 2 adjacency is required with the servers that use this design.D、Layer 3 adjacency is required with the servers that use this design.E、Load balancing will always occur across both access layer uplinks.
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In the design phase， which service component provides the customer with a comprehensive design？ Select exactly 1 answer（s） from the following：（）。A、Implementation PlanB、Detailed Design DevelopmentC、Project Kick-offD、Staging PlanE、High-Level Design
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A developer is designing the presentation tier for a web application which requires a centralized requesthandling to complete common processing required by each request. Which design pattern provides asolution to this problem？（）A、Remote ProxyB、Front ControllerC、Service ActivatorD、Intercepting FilterE、Business Delegate
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You need to design a hosting service option for customers who want to access their databases by using their own Active Directory domain accounts. What should you do？（）A、Design a hosting service option that duplicates each customer’s domain user account as SQL Serverlogin account.B、Design a hosting service option that provides VPN-based connectivity from each customer’s network tothe SQL Server computer that hosts that customer’s daabase or databases.C、Design a hosting service option that provides a dedicated server to each customer.Join that server to that customer’s Active Directory domainD、Design a hosting service option that configures a unique instance of SQL Server 2005 for each customer.Configure that instance to use Integrated Windows authentication.
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单选题You need to design a hosting service option for customers who want to access their databases by using their own Active Directory domain accounts. What should you do？（）A
Design a hosting service option that duplicates each customer’s domain user account as SQL Serverlogin account.B
Design a hosting service option that provides VPN-based connectivity from each customer’s network tothe SQL Server computer that hosts that customer’s daabase or databases.C
Design a hosting service option that provides a dedicated server to each customer.Join that server to that customer’s Active Directory domainD
Design a hosting service option that configures a unique instance of SQL Server 2005 for each customer.Configure that instance to use Integrated Windows authentication.
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单选题Which definition best describes the staging plan development service component within the design phase？ Select exactly 1 answer（s） from the following：（）。A
providing a step-by-step plan that details the installation and service-commission tasks required in order to create a controlled-implementation environment that emulates a customer networkB
assessing the ability of site facilities to accommodate proposed infrastructure changesC
developing and executing proof-of-concept tests， validating high-level infrastructure design， and identifying any design enhancementsD
improving the network management system and the performance and functionality of infrastructure operations
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多选题Which three of these service components are in the implement phase？（）AStagingBBusiness Requirements DevelopmentCPost Implementation Support Handoff MeetingDDetailed Design DevelopmentEStaff TrainingFIncident Management
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多选题Which three wireless service components belong to the operate phase？（）Aoperations planBoperations assessmentCsecurity administrationDsystem monitoringEoperations implementationFincident management
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单选题In the design phase， which service component provides the customer with a comprehensive design？ Select exactly 1 answer（s） from the following：（）。A
Implementation PlanB
Detailed Design DevelopmentC
Project Kick-offD
Staging PlanE
High-Level Design
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多选题Which three of these service components are in the design phase？（）AAccount Qualification and PlanningBDetailed Design DevelopmentCStaff TrainingDSystems Acceptance Test Plan DevelopmentEStaging Plan DevelopmentFSite Readiness Assessment
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单选题You are delegated administrative control of the Administration organizational unit （OU）. The Administration OU has 12 Window 2000 Professional computers that were recently purchased. Each computer has a fax modem. Each computer has the Fax service installed with default values and settings. A user named Helene reports that she can use Microsoft Word 2000 to sendfaxes， but she cannot receive any faxes by using the fax printer. She also informs you that she cannot reconfigure the Fax service on her computer. You want to reconfigure the Fax service correctly. You want to accomplish this with the least amount of administrative effort. You logon to Helene’s computer by using local Administrator account. What should you do next？ （）A
Use Fax Service Management to start the Fax service, and configure the Fax service to start automaticallyB
Use Fax Service Management to select the Fax Management service, and enable the device to receive faxesC
Use Fax in Control Panel to reinstall the Fax service, and configure the Fax services to receive faxesD
Use Fax in Control Panel to add a fax printer, and configure the fax print device to receive faxes.
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单选题You work as an application developer at Certkiller .com. You have been given the task of developing a Windows service application that regularly monitors other Windows services on the same computer. This Windows service application must also log any abnormal file system activity. You have added the following class to the Windows service application： public class EnumerateService ： ServiceBase { public static EnumerateService （） { this.ServiceName = "Enumerate Service"； this.CanStop = true； } protected override void OnStart （string[] args） { // Enumerate all services and initialize the FileSystemWatcher } protected override void OnStop （） { // Stop the FileSystemWatcher and perform cleanup } public static void Main （） { EnumerateService service = new EnumerateService（）； } } You then create the installer for the Windows service application， and install the Windows service application. You have configured the Windows service Startup type to Automatic， and rebooted the system. You then test the new Windows service application， and find that it is not working.You need to ensure that the service is working properly. What should you do？（）A
Override the OnBoot method instead of the OnStart method.B
Replace the Main method code with the following code： EnumerateService service = new EnumerateService （）； Service.Run （）；C
Override the OnLoad method instead of the OnStart method.D
Replace the Main method code with the following code： EnumerateService service = new EnumerateService （）； Run （service）；
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