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IPCC的简称是（）。
- A、IP Contact Center
- B、IP Customer Center
- C、IP Communication Center
- D、IP conference call
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A、becauseB、asC、whileD、when
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多选题Which two of the following are valid CRS deployment scenarios?（）AIPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion serverBIPCC Express communicating with the ICM via a co-resident IPCC Gateway PGCIPCC Express using the IPCC Enterprise Outbound optionDIPCC Express using the IPCC Enterprise CTI-OS ToolkitEIP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
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单选题What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool? （）A
orders for coresident deployments B
orders for adding more seats C
orders for upgrading from standard D
orders with less than five seats E
all orders require using the IPCC Express Configuration and Ordering Tool
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单选题Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）A
supervisory recording B
WrapUp timer C
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keystroke macros E
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单选题IPCC的简称是（）。A
IP Contact CenterB
IP Customer CenterC
IP Communication CenterD
IP conference call
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单选题人工座席就是业务代表通过座席与IPCC系统交互完成呼叫的处理，为客户提供各种业务的人工服务。IPCC系统支持的座席类型有（）。A
PC+Phone座席B
单电话座席C
IP座席D
传真座席
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