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Ou bought an iron in a store last week,and you have found that there was something wrong with it.Write a letter to the store manager to explain the problem,express your complaints and suggest a solution You should include the details you think necessary You should write neatly on the ANSWER SHEET Do not sign your own name at the end of the letter.Use"Li Ming"instead Do not write the address.（10 points）
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解析：Dear sir or Madam I wish to express my dissatisfaction with the iron,which I purchased from Walmart last week When using it for the first time,I found that the temperature control was faulty;it was not possible to set it for an temperature apart from the highest.When I attempted to return the iron to the store,the cashier said that the store was unable to replace it or offer me a refund but advised me that it could be sent away for repair.As I need an iron on a daily basis,and it was not clear how long a repair would take,this option was unsatisfactory.Since the iron clearly does not function as it should and therefore does not comply with the legal standards of product quality,I am writing to you to ask for a full refund of the RMB 135 retail price.I look forward to hearing from you within the next two weeks Sincerely Li ming
更多 “Ou bought an iron in a store last week,and you have found that there was something wrong with it.Write a letter to the store manager to explain the problem,express your complaints and suggest a solution You should include the details you think necessary You should write neatly on the ANSWER SHEET Do not sign your own name at the end of the letter.Use"Li Ming"instead Do not write the address.（10 points）” 相关考题
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阅读下列短文，并做每篇后面的题。从各题所给的四个选项中，选出能完成所给句子的最佳选项。AA neighbor of mine, while visiting his mother in Boston, took her to a shoe store to buy a new pair of shoes. While she was trying on different styles(款式), my neighbor took the manager aside. “ When she picks out a pair that she likes,” he said, “ just tell her that the price is 12 dollars. I’ll pay the regular(正常的)price. I don’t care how much it is.”The following week, my neighbor was walking by the shoe store and the manager recognized (认出)him and called him in.“ What’s the problem?” asked my neighbor as he entered the store.“ Wasn’t my check any good?”“ That’s not it,” answered the manager, “ The problem is that your mother is bringing all her friends in for those 12-dollar shoes!”( ) 51. My neighbor went to Boston ________.A. to buy shoes for his motherB. to see his motherC. to pay for the shoes he had bought for his motherD. to see the manager of the shoe store
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Where shall I go through the formalities if I want to store my luggage here?A.You can store your luggage in the reception desk over thereB.You can store your luggage in the information room.C.You can store your luggage in the safe box of the bank.D.Luggage can be stored in the railway station and airport.
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Part A51. Directions:You have just come back from Canada and found a music CD in your luggage that you forgot to return to Bob, your landlord there. Write him a letter to1) make an apology, and2) suggest a solution.You should write about 100 words on ANSWER SHEET 2.Do not sign your own name at the end of the letter. Use “Li Ming” instead.Do not write the address. (10 points)
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Directions:You have just come back from Canada and found a music CD in your luggage that you forgot to return to Bob, your landlord there. Write him a letter to1) make an apology, and2) suggest a solution.You should write about 100 words on ANSWER SHEET 2.Do not sign your own name at the end of the letter. Use “Li Ming” instead.Do not write the address. (10 points)
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根据写作要求，写出一篇作文。You have made an appointment with your client, but failed to keep it. Write a letter of apology to your client according to the information below.1. apologize for your failure to keep the appointment;2. explain your reason to your client; and3. express your wish to make another appointment.
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Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day, Write an email to the customer service center to1) Make a complaint and2) Demand a prompt solutionYou should write about 100words on ANSERE SHEET 2Do not sign your own name at the end of the letter, Use "zhang wei "instead.
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You had a very unpleasant experience during your stay in Wanda Hotel for your holiday.Write a letter to the store manager to explain the problem,express your complaints and suggest a solution You should include the details you think necessary You should write neatly on the ANSWER SHEET.Do not sign your own name at the end of the letter.Use"Li Ming instead Do not write the address.（10 points）
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Questions 56-58 refer to the following letter.
Lasell, Inc.
676 Keenan Dr.
Fort Worth, Texas 76035
Dear Customer,
As you may be aware, Lasell has routinely received commendations for our commitment to product safety. Every item that is sold under the Lasell name is subjected to rigorous product testing. When design flaws are detected, the model is revised to eliminate the problem. In addition, our products are built from the strongest plastics to ensure that you never have a problem with a Lasell product.
In the unlikely event that products are released with previously undetected flaws, great steps are taken to ensure that every flawed item is removed from the market and replaced for customers.
Late last week, our exceptional quality assurance team identified a previously undetected minor flaw in the air filters in our 6000X model. Because our records show that you have recently purchased a 6000X vacuum cleaner, we want to inform you of this flaw and of your right to return the product
for a new one. Please be assured that there is absolutely no safety risk to you or any operators of the machine. However, to ensure that
you are satisfied with the quality of our products, we would like to ask you to contact the Lasell store nearest to you. The store will arrange to pick up your machine at your home at a time that is convenient for you.
Our customers’ satisfaction is foremost on our mind, and we want to make sure that you are not inconvenienced in any manner. A replacement vacuum cleaner will be delivered at the time of the pickup. Furthermore, customers who share in the exchange will receive a free gift in appreciation of their business.
Sincerely,
Joe Glidden
What is the purpose of the letter?
A. To introduce a policy change.
B. To invite customers to an in-store event.
C. To respond to a customer complaint.
D. To announce a replacement plan.
考题
Questions 56-58 refer to the following letter.
Lasell, Inc.
676 Keenan Dr.
Fort Worth, Texas 76035
Dear Customer,
As you may be aware, Lasell has routinely received commendations for our commitment to product safety. Every item that is sold under the Lasell name is subjected to rigorous product testing. When design flaws are detected, the model is revised to eliminate the problem. In addition, our products are built from the strongest plastics to ensure that you never have a problem with a Lasell product.
In the unlikely event that products are released with previously undetected flaws, great steps are taken to ensure that every flawed item is removed from the market and replaced for customers.
Late last week, our exceptional quality assurance team identified a previously undetected minor flaw in the air filters in our 6000X model. Because our records show that you have recently purchased a 6000X vacuum cleaner, we want to inform you of this flaw and of your right to return the product
for a new one. Please be assured that there is absolutely no safety risk to you or any operators of the machine. However, to ensure that
you are satisfied with the quality of our products, we would like to ask you to contact the Lasell store nearest to you. The store will arrange to pick up your machine at your home at a time that is convenient for you.
Our customers’ satisfaction is foremost on our mind, and we want to make sure that you are not inconvenienced in any manner. A replacement vacuum cleaner will be delivered at the time of the pickup. Furthermore, customers who share in the exchange will receive a free gift in appreciation of their business.
Sincerely,
Joe Glidden
What is Lasell's businesses?
A. Producing appliances.
B. Safety assessment.
C. Packaging materials.
D. Commercial deliveries.
考题
Suppose you have found something wrong with the electronic dictionary thatyou bought from an online store the other day.Write an email to the customerservice center to1）make a complaint,and2）demand a prompt solution.You should write about 100 words on ANSWER SHEET 2.Do not sign your own name at the end of the letter.Use‘Zhang Wei"instead.Do not write the address.
考题
资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim.
Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.
According to the passage， what is the advantage of complaining directly to the store manager?A.The problem will be settled faster.
B.The problem will usually be settled in the customer s favor.
C.The problem will no longer exist immediately.
D.Both A&B.
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请选择合适的选项，补充下列英文句子: Thank you for your（） to my store, you can find the products you need from my store.A、visittedB、visitedC、visitsD、visiting
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单选题Your company has an internal Web site that requires HTTPS. The Web site s certificate is self-signed. Youhave a computer that runs Windows 7 and Windows Internet Explorer 8. You use HTTPS to browse to theWeb site and receive the following warning message: There is a problem with this website s security certificate. You need to prevent the warning message from appearing when you access the Web site. What should you do?（）A
From Internet Explorer， enable InPrivate Browsing.B
From Internet Explorer， add the Web site to the Trusted sites zone.C
From Certificate Manager， import the Web site s certificate into your Personal store.D
From Certificate Manager， import the Web site s certificate into your Trusted Root CertificationAuthorities store.
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问答题Task I(10 marks) You are a member of an organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory, and you were very disappointed with the quality of the food and the behaviour of the staff. Write a letter to the manager of the restaurant. Explain what was wrong with the meal and the service, and suggest what he/she should do to ensure that you and your group return to the restaurant.You should write about 100 words. You do NOT need to write your own address.
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问答题Directions: You have stayed with your friend Cathy for a whole week. Now you are going home. Write a message to her to 1．express your gratitude 2．show your appreciation of the good days you’ve had together 3．say goodbye Write a letter of at least 100 words in an appropriate style on the Answer Sheet. Do not write your address or name.
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单选题I bought a washing-machine and asked to have it sent to my house. The manager of the store promised to make a prompt（）A
deliveryB
relayC
supplyD
transport
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问答题Practice 8You have found many problems with the dorm management and write a letter to the Dorm Management Office to:(1) describe the problems;(2) state the consequences of the problems;(3) express your desire to have the problems solved. Write at least 150 words.You do NOT need to write any addresses.
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问答题Practice 5You and your family are on holiday abroad. You are staying in a hotel, but you are not satisfied with some aspects of the accommodation. Write a letter to the hotel manager. In your letter, you should· introduce yourself· explain what is wrong with the hotel room, and· say what action you would like the hotel manager to take.Write at least 150 words.You do NOT need to write any addresses.Begin your letter as follows:Dear Sir or Madam,…
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