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单选题
Users are reporting that they are still experiencing network issues even though a fix was recentlyapplied. Which of the following troubleshooting methodology steps is the administrator using?（）
A
Escalating the problem
B
Testing the solution and identifying the effects
C
Continuing to gather information about the same symptoms
D
Documenting the solution and the entire process
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Users are reporting that they are still experiencing network issues even though a fix was recentlyapplied. Which of the following troubleshooting methodology steps is the administrator using?（）A、Escalating the problemB、Testing the solution and identifying the effectsC、Continuing to gather information about the same symptomsD、Documenting the solution and the entire process
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单选题Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）A
Identify changes to the system.B
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Verify full system functionality. D
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单选题A server administrator implements a solution that should fix an issue. Which of the following should the administrator do NEXT in the troubleshooting process？（）A
Notify users impacted by the problemB
Verify full system functionalityC
Document the actions and outcomesD
Identify the scope of the problem
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单选题Several users from the same location are reporting problems accessing the intranet server. An administrator has verified that no other remote areas are having issues connecting to the same server. Which of the following steps should the administrator perform NEXT?（）A
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Establish the most probable causeD
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单选题A user has discovered that even though they are using the latest version of the anti-virus software,the computer is still being infected by a virus. Which of the following is the BEST solution for this problem?（）A
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Gather information from users.B
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Perform a root cause analysis.
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tracertC
ifconfigD
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单选题A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）A
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Ping the web server from inside the network to ensure it is still up and running.C
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单选题A DNS server for a large network is experiencing performance problems. Which of the following options is the best solution to fix the problem？（）A
Enable NISB
Purchase a larger serverC
Use /etc/hosts on all of the systemsD
Create secondary name servers throughout the network
考题
单选题Web users are reporting issues downloading various types of media. Which of the following shouldthe administrator do FIRST?（）A
Find out what has recently changed on the networkB
Create an action plan and solution identifying potential effects.C
Continue to gather information and see what other problems may exist.D
Determine the most probable cause.
考题
单选题Users are reporting that they are still experiencing network issues even though a fix was recentlyapplied. Which of the following troubleshooting methodology steps is the administrator using?（）A
Escalating the problemB
Testing the solution and identifying the effectsC
Continuing to gather information about the same symptomsD
Documenting the solution and the entire process
考题
单选题An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）A
Gather information from users.B
Reboot the server.C
Apply the latest service packs to the operating system.D
Perform a root cause analysis
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