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单选题
Several users from the same location are reporting problems accessing the intranet server. An administrator has verified that no other remote areas are having issues connecting to the same server. Which of the following steps should the administrator perform NEXT?（）
A
Determine what has changed
B
Test a solution.
C
Establish the most probable cause
D
Escalate the problem to the right section
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Users are reporting that they are still experiencing network issues even though a fix was recentlyapplied. Which of the following troubleshooting methodology steps is the administrator using?（）A、Escalating the problemB、Testing the solution and identifying the effectsC、Continuing to gather information about the same symptomsD、Documenting the solution and the entire process
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单选题An administrator has removed a SATA hard drive from a failed server. Which of the following adapters would MOST likely be used by the administrator to transfer files from the drive to a laptop？（）A
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单选题An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take？（）A
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单选题An administrator is planning an upgrade of a major software package on an application server. The software has been tested successfully in a test environment and it is ready to go into production. Which of the following steps should the administrator take next？（）A
Identify necessary operating system updatesB
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Schedule system down time
考题
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单选题An administrator is experiencing availability issues on a Linux server. The administrator decides tocheck the server for an IP address conflict on the server. Which of the following commands should the administrator use?（）A
tracerouteB
tracertC
ifconfigD
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单选题An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?（）A
Implement preventative measures.B
Close the issue.C
Document the outcome.D
Question other users to make sure they are not having the same issue
考题
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nslookupB
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digD
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考题
单选题Web users are reporting issues downloading various types of media. Which of the following shouldthe administrator do FIRST?（）A
Find out what has recently changed on the networkB
Create an action plan and solution identifying potential effects.C
Continue to gather information and see what other problems may exist.D
Determine the most probable cause.
考题
单选题A client is having problems connecting remotely after replacing a router. An administrator has just created an action plan. Which of the following is the NEXT step the administrator should perform to resolve this issue?（）A
Implement and test the solution.B
Determine if escalation is necessary.C
Identify the affected areas of the network.D
Identify the results and effects of the solution
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单选题Users are reporting problems connecting to servers in the remote company.com domain. The administrator suspects this to be a DNS problem. Which of the following commands would the administrator run to identify the DNS server of the remote company.com?（）A
dig company.com nsB
ipconfig/allC
ifconfig-aD
dig company.com mx
考题
单选题Users are reporting that they are still experiencing network issues even though a fix was recentlyapplied. Which of the following troubleshooting methodology steps is the administrator using?（）A
Escalating the problemB
Testing the solution and identifying the effectsC
Continuing to gather information about the same symptomsD
Documenting the solution and the entire process
考题
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Baseline configurationB
Security policyC
Performance and transaction logsD
Physical network diagram
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