2021年导游资格考试英文导游服务能力问答分享

发布时间：2021-09-02

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2021年全国导游资格考试已经结束了报名，完成报考的小伙伴就应该抓紧时间学习备考了，接下来51题库考试学习网就分享一下英文面试问答，一起来看看吧。

导游服务1

Q: Upon the news that some change has been made, the tour guide hurried to the station to meet a tour group. When he arrived at the station, he found that the guests had been waiting outside the station for quite a long time and they were quite annoyed with that. What should the guide do with such a situation?

A:

1) Firstly, the tour guide should apologize to the tour group, tour leader and national guide.

2) Then the tour guide should explain the matter and express his sincerity to serve the tour group.

3) The guide should take actions to make up for the fault and try to win trust from the tourist.

4) As required by the case, the tour guide may make compensation for the tourists.

得知行程变动，导游急忙赶到车站去接旅行团。当他到达车站时，他发现客人们已经在车站外面等了很长时间，他们对此很恼火。在这种情况下，导游应该怎么做?

1) 首先，导游要向旅行团、领队和全陪道歉。

2) 其次导游需向客人解释说明，并表达自己为旅行团服务的诚意。

3) 导游应采取措施弥补过错，努力赢得游客的信任。

4) 根据情况需要，导游可以对游客进行赔偿。

导游服务2

Q:

When the local guide is about to meet the tour group as planned, he got a call from the national guide that the group would not arrive until the next evening. How should the local guide deal with it?

A:

1) First, the local guide should contact the hotel and restaurant to cancel the accommodation for the day.2) The local guide should make arrangement for food, accommodation and transportation for the next day.3) Next, the local guide should make new schedule for the tour guide’s stay in the city and try reserve the original items.4) If it is difficult to keep the original project, the tour guide should try to retain the most representative and unique scenic spots.

地接导游正按计划与旅游团会面时，他接到全陪导游的电话，说旅游团要到第二天晚上才能到达。地接导游该如何处理?

1) 首先，地接导游应联系酒店和餐厅取消当天的住宿。2) 地接导游应安排次日的食宿和交通。3) 接下来，地接应为全陪制定新的行程计划，并尽量保留原项目。4) 如果原项目难以保留，地接应尽量保留最具代表性和独特性的景点。

导游服务3、4

3. A local guide went to the airport to receive an overseas group which has no accompany of a national guide. It not until checking in at the hotel did the guide found out that it was not the group that he was supposed to meet. Under such a circumstance, what should the guide do?

1) Firstly, the local guide should find out the cause for his mistake and try to contact the right group as soon as possible. He should also report the matter to the travel agency.2) If both of the two groups were the agents of the same travel agency, the tour guide may not change the tour group. Otherwise, the local guide should try to exchange the tour groups as fast as they can.3) At last, the local guide should explain the matter to the guests and make a sincere apology.

4. If the tourists lost his luggage on his trip to China, how should the guide handle the situation?

1) The guide should take the guest to report the lost to the airport and make registration.2) Before the luggage is found, the guide should help the guest buy some necessities.3) If the luggage hasn’t been found yet till the end of the tour, the tour guide should inform the airline company of the guest’s relative information.4) If the luggage is confirmed to get lost, the guest should ask the airline company for a claim.

3. 一位地接去机场接一个没有全陪的海外团。直到在旅馆登记入住时，地接

才发现他应该接的不是这个团体。在这种情况下，导游该怎么办?

1) 首先，地接应该找出错误的原因，并尽快联系正确的团队。他还应该向旅行社报告此事。

2) 如果两个旅行团都是同一旅行社的代理人，导游无须更换旅行团。否则，当地导游应尽可能快地交换旅游团。

3) 最后，当地导游应向客人解释并真诚道歉。

4. 如果游客在中国旅行中丢失了行李，导游应该如何处理?

1) 导游应带客人到机场报失并登记。

2) 在找到行李之前，导游应该帮客人买一些必需品。

3) 如果在旅游结束前还没有找到行李，导游应该通知航空公司客人的相关信息。

4) 如果行李被确认丢失，客人应该向航空公司提出索赔。

以上就是2021年全国导游资格考试英文面试的题目分享，希望对各位考生有所帮助。要想顺利通过面试，就要每天坚持做面对面导游介绍的练习，做到冷静熟练地完成导游解说。

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下面小编为大家准备了 导游资格 的相关考题，供大家学习参考。

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