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单选题
A user complains that the network printer is not printing. The system administrator knows there is a print queue for the network printer and needs to check on the queue. Which command is run?（）
A
netstat
B
lpstat
C
telinit
D
prtconf
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An administrator is notified that all network printers are not printing. The administrator reviews the server and the print service is started. Which of the following is the cause of the problem?()
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A user complains that the network printer is not printing. The system administrator knows there is a print queue for the network printer and needs to check on the queue. Which command is run?（）A、 netstat B、 lpstat C、 telinit D、 prtconf
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The network printer is locking up and printing garbled text. When the user cancels the job fromtheir local print queue, nothing happens. Which of the following is the MOST likely cause?（）A、The printer needs to be power cycled to clear the job.B、The print server’s queue needs to be checked.C、The printer needs to be set to factory defaults.D、The user’s workstation needs to be rebooted.
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Mike, a technician, is troubleshooting a printer issue. The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Which of the following is MOST likely the cause?（）A、The network connection is unavailable.B、The printer is offline.C、The user does not have the proper security permissions.D、The print spooler is stopped.
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A user is unable to print to the network printer. A print job appears in their print queue and cannotbe deleted. The user has the correct permissions to modify and delete print jobs. All other users are able to print to the network printer. Which of the following procedures should the technician try FIRST?（）A、Cycle the power on the network printer.B、Verify the network cable is connected to the printer.C、Reinstall the printer driver.D、Restart the print spooler service.
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A user has a new network printer they want setup in their home. The user wants all their PCs aswell as any guests with laptops to be able to print to it. Which of the following connection methods would be the MOST effective for meeting these requirements？（）A、802.11gB、USBC、EthernetD、BluetoothE、Serial
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Which of the following is the BEST way to make sure the network printer is automatically installed when the user logs on？（）A、Log onto the user’s computer as a local administrator and install the printer.B、Make sure the user has permission to print to the printer.C、Create and implement a logon script.D、After the user has logged on， install the printer.
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An administrator is notified that all network printers are not printing. The administrator reviews the server and the print service is started. Which of the following is the cause of the problem?（）A、The drivers for the printers are failing.B、The spool folder is full.C、The spool folder is not on the C drive.D、A network printer was disconnected.
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When installing an inkjet printer for the first time， which of the following should be done FIRST？ （）A、Print a test page from the Printer icon under the printers tab.B、Select the new printer as the default printer.C、Run the printhead alignment within the Tools folder of the printer.D、Ensure that the printer is set for bi-directional printing.
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User 1 has a printer connected to a PC. User 2 is requesting the ability to print large documents to that printer. Which of the following is the BEST way for User 2 to gain access to the printer?（）A、Use infrared to print remotely.B、Unplug the printer and install it on the new pc.C、Share the Printer in Windows.D、Update universal drivers to allow printing.
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A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?（）A、Establish a plan of action to resolve the problemB、Implement the solutionC、Test the theory to determine causeD、Verify full system functionality
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A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）A、Printer driverB、Protocol stackC、Network connectivityD、Correct patch application
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You are the administrator of your company’s network. A user named Stephen in the graphics department logs on to his Windows 2000 Professional computer. He installs a shared color laser printer. The color laser printer is connected to a computer named Server1. The next day Stephen returns and logs on to a Windows NT Workstation 4.0 computer. Stephan reports that when he attempts to print a document to the shared color laser printer， the printer is not included in the list of available printers. You want to allow Stephen to send print jobs to the shared color laser printer from any computer on the network. What should you do？（）A、Configure a roaming user profile for Stephen’s user account.B、Configure the server properties of the printer system folder to connect to the shared printer.C、Install the printer driver for the print device on the Windows NT workstation computer.D、Upgrade the Windows NT Workstation computer to Windows 2000 Professional， and then import the profile settings for Stephen’s user account.
考题
You are the administrator of a network where many print devices are being used. A user Mike complains that whenever he sends a print job to a printer named Int_Prn, the printout is illegible. What is the most likely cause of this problem?（）A、Incorrect spooler settingB、Incorrect network protocolC、The spooler service is malfunctioning or has crashedD、Incorrect page sizeE、Incorrect paper sizeF、Incorrect driver
考题
You are the administrator for Company's network. Your account is configured to use roaming profiles and your username is Johan1. The profile is stored on a Windows 2000 Server computer named CompanyA. You log on to your Windows 2000 Professional computer and install a shared color laser printer. The color laser printer is shared from a computer named CompanyB. The next day when you return and log on to your computer you discover that when you attempt to print a document to the shared color laser printer, the printer is not included in the list of available printers. You want the printer connection to be available to you from any computer on the network. What should you do? （）A、On CompanyA configure a local user account for Johan1.B、On CompanyA change the file ntuser.man to ntuser.dat for Johan1C、Install an updated printer driver for the print device on the user’s computer.D、Grant Johan1 the Manage Printers permission for the shared color laser printer.
考题
单选题You have a computer that runs Windows 7. The computer contains a folder named C:/data. You use Advanced Sharing to share C:/data by using the default share permissions. When a user tries to access theshare over the network, he gets an Access is Denied error message. You need to ensure that the user canaccess the share. What should you do?（）A
Allow file and printer sharing through Windows Firewall.B
Change the network location from a Public network to a Home or Work network.C
From the Security settings of the folder， assign the user the Read NTFS permission.D
From the Advanced Sharing settings of the folder， assign the user the Read share permission.
考题
单选题Mike, a technician, is troubleshooting a printer issue. The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Which of the following is MOST likely the cause?（）A
The network connection is unavailable.B
The printer is offline.C
The user does not have the proper security permissions.D
The print spooler is stopped.
考题
单选题Your company network consists of a single Active Directory domain named The network has a print server running Windows 2003 Server. A single printer is installed on the print server. Technicians in the IT Support department have the necessary permissions to manage printers on the print server. You are a member of the Domain Admins group. A user in the Accounts department reports that his documents are not printing. A technician named John examines the print queue and finds a list of documents waiting to be printed. John tries to delete the documents from the queue but is unsuccessful. You need to enable users to successfully print. What should you do?（）A
Install a new print device. Reconfigure the printer to send print jobs to the new print device.B
Stop and restart the Print Spooler service on the print server. Instruct users to resubmit their print jobs.C
Install a second instance of the printer. Configure the print queue to hold mismatched documents. Redirect the original printer to the new printer.D
Install a second instance of the printer. Delete the original printer. Instruct users to resubmit their print jobs.
考题
单选题A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）A
Run the printer configuration wizard on the desktop.B
Check to see if the network printer is turned on.C
Verify that the printer is connected to the network.D
Check the local print queue for a failed print job.
考题
单选题A user complains that the network printer is not printing. The system administrator knows there is a print queue for the network printer and needs to check on the queue. Which command is run?（）A
netstat B
lpstat C
telinit D
prtconf
考题
单选题An administrator is notified that all network printers are not printing. The administrator reviews the server and the print service is started. Which of the following is the cause of the problem?（）A
The drivers for the printers are failing.B
The spool folder is full.C
The spool folder is not on the C drive.D
A network printer was disconnected.
考题
多选题A user has a new network printer they want setup in their home. The user wants all their PCs aswell as any guests with laptops to be able to print to it. Which of the following connection methods would be the MOST effective for meeting these requirements？（）A802.11gBUSBCEthernetDBluetoothESerial
考题
单选题The network printer is locking up and printing garbled text. When the user cancels the job fromtheir local print queue, nothing happens. Which of the following is the MOST likely cause?（）A
The printer needs to be power cycled to clear the job.B
The print server’s queue needs to be checked.C
The printer needs to be set to factory defaults.D
The user’s workstation needs to be rebooted.
考题
单选题You and Stephen are the desktop administrators for your company. You install a printer on your Windows XP Professional computer. You share this printer on the company network. You want to ensure that only members of the DTAdmins local group can use this printer, and that only you and Stephen can manage the printer and all print jobs. You also want to ensure that members of the DTAdmins local group can manage only their own print jobs. How should you configure security on this printer?（）A
Grant Allow - Print permission to the DTAdmins group. Grant Allow - Manage Documents permission to your user account and to Stephen’s user account. B
Grant Allow - Print permission to the DTAdmins group. Grant Allow - Manage Documents and Allow - Manage Printers permissions to your user account and to Stephen’s user account. C
Grant Allow - Manage Documents permission to the DTAdmins group. Grant Allow - Manage Printers permission to your user account and to Stephen’s user account. D
Grant Allow - Print permission to the DTAdmins group. Remove Allow - Manage Documents permission from the Creator Owner group. Grant Allow - Manage Printers permission to your user account and to Stephen’s user account.
考题
单选题An administrator is notified that all network printers are not printing. The administrator reviews the server and the print service is started. Which of the following is the cause of the problem？（）A
The drivers for the printers are failing.B
The spool folder is full.C
The spool folder is not on the C drive.D
A network printer was disconnected.
考题
单选题A user’s print jobs default to PRINTER_A.The user wants to change their default printer to PRINTER_B.How can the system administrator change the user’s default printer to PRINTER_B？（）A
Execute the command ’piobe -q PRINTER_B’B
Edit the user’s stanza in the /etc/qconfig fileC
Execute the command ’chuser -a QUEUE=PRINTER_B user’D
Add the line ’export PRINTER=PRINTER_B’ to the user’s .profile
考题
单选题You are the network administrator for The network includes three office locations. Each office has one Windows Server 2003 computer that functions as a file and print server. This server hosts home folders for network users. In each office, a single printer is installed on the file and print server. The local help desk technicians have the necessary permissions to manage printers. A user named King notifies the local help desk that his documents are not printing. A help desk technician finds a list of documents waiting in the print queue. No user can successfully print. The technician cannot delete documents from the queue. You need to restore printing capabilities. What should you do?（）A
Install a second instance of the printer. Redirect the original printer to the new printer.B
Stop and restart the Print Spooler service. Ask users to resubmit the documents for printing.C
Pause the printer. Reconfigure the print queue to hold mismatched documents. Unpause the printer.D
Install a second instance of the printer. Delete the original printer. Direct King to resubmit the documents for printing.
考题
单选题You are the administrator of a network where many print devices are being used. A user Mike complains that whenever he sends a print job to a printer named Int_Prn, the printout is illegible. What is the most likely cause of this problem?（）A
Incorrect spooler settingB
Incorrect network protocolC
The spooler service is malfunctioning or has crashedD
Incorrect page sizeE
Incorrect paper sizeF
Incorrect driver
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