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简述Call Center的数字化管理含义。
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无线网络质量测试主要包括两大部分，CQT和DT。其中CQT的含义是（），DT的含义是Drive Test。A、Call Quest TestB、Cell Quality TestC、Cell Qestion TestD、Call Quality Test
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Which three of the following are bundled components in the SPA9000 Voice system?（）A、web conferencingB、auto attendantC、voice mailD、intercom and group pagingE、contact center featuresF、a call-management device
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What formula do you use to calculate the number of agents in a Call Center?（）A、Erlang B B、Erlang C C、AHT * BHCA D、VG ports + IVR ports
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关于虚拟化管理说法正确的是（）A、主要通过System Center进行管理B、System Center可以管理异构平台C、System Center virtual Machine Manager主要管理虚拟化D、System center configuration Manager不可以管理虚拟化环境
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下列哪些属于顾客关系管理常用的技术？（）A、在线分析处理（OLAP）B、电话客服中心（Call Center）C、资料仓储（Data WarehousE.D、资料探勘（Data Mining）
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You need to design desktop and security settings for the client computers in the Seattle call center. Your solution must be implemented by using the minimum amount of administrative effort.Which two actions should you perform？（）A、On each client computer in the call center， configure a local policy that lists only authorized programs in the Allowed Windows Programs listB、Using NTFS permissions， assign the Deny – Read permission for all unauthorized executable files to the client computer domain accountsC、Design a Group Policy object （GPO） that enforces a software restriction policy on all client computers in the call centerD、Design a Group Policy object （GPO） that implements an IPSec policy on all client computers in the call center. Ensure that the IPSec policy rejects connections to any Web servers that the company does not operate
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多选题Which three of the following are bundled components in the SPA9000 Voice system?（）Aweb conferencingBauto attendantCvoice mailDintercom and group pagingEcontact center featuresFa call-management device
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多选题下列哪些属于顾客关系管理常用的技术？（）A在线分析处理（OLAP）B电话客服中心（Call Center）C资料仓储（Data WarehousE.D资料探勘（Data Mining）
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