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单选题
What is the purpose of Ms. Walter’s letter?
A
To ask about the automated billing system
B
To update her contact information
C
To report receiving duplicate bills
D
To challenge the company’s assertions
参考答案
参考解析
解析：
回信的第1段开头提到燃气公司发布了Walter滞纳费用的通告，而她确信自己支付了费用，但并未收到交款凭条，故选D。assertion说法；主张。
回信的第1段开头提到燃气公司发布了Walter滞纳费用的通告，而她确信自己支付了费用，但并未收到交款凭条，故选D。assertion说法；主张。
更多 “单选题What is the purpose of Ms. Walter’s letter?A To ask about the automated billing systemB To update her contact informationC To report receiving duplicate billsD To challenge the company’s assertions” 相关考题
考题
What is the purpose of Ms. Walter's letter?A.To ask about the automated billing system
B.To update her contact information
C.To report receiving duplicate bills
D.To challenge the company's assertions
考题
What does the letter say about Ms. Brancato?A.She often travels within the company's service area
B.She is interested in purchasing car insurance
C.She frequently drives between Montreal and Boston
D.She recently moved to Quebec
考题
February18th
Ruth Walter
2921 Cypress Lane
Smith field，UT 00375
Dear Ms．Walter，
It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year．
Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence．
For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address：
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway 1 6
Logan，UT 00378
February 27th
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway l 6
Logan，UT 00378
Service representative，
I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter．
First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company.
After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review．
These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)．
Ruth Walter
What is the purpose of Ms．Walter’s letter?A.To ask about the automated billing system
B.To update her contact information
C.To report receiving duplicate bills
D.To challenge the company’s assertions
考题
What is the purpose of Ms. Rigalotta's letter?A.To notify a client of a billing error
B.To describe a new Internet service offer
C.To ask that a mistake be corrected
D.To request a copy of an article
考题
Why did Ms. Dorn write the letter?A.To describe her experiences to her family
B.To express her satisfaction with the company
C.To request a specific guide for a future tour
D.To ask a question about the history of Egypt
考题
What does the first letter require Ms. Walter to do?A.Call the Customer Service Center
B.Sent payment to the utilities firm
C.Review two bills from last year
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考题
February18th
Ruth Walter
2921 Cypress Lane
Smith field，UT 00375
Dear Ms．Walter，
It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year．
Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence．
For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address：
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway 1 6
Logan，UT 00378
February 27th
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway l 6
Logan，UT 00378
Service representative，
I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter．
First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company.
After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review．
These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)．
Ruth Walter
According to her letter，what action did Ms．Walter take?A.She called the company to complain
B.She paid her bills by telephone
C.She emailed her credit card company
D.She sent payments for late fees
考题
What will accompany Ms. Waiter's letter?A.Credit card and email records
B.Payment of late fees
C.Her business card
D.Copies of two billing statements
考题
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B.Send a more detailed report of her journey
C.Contact the MT employees personally
D.Recommend the company to her acquaintances
考题
February18th
Ruth Walter
2921 Cypress Lane
Smith field，UT 00375
Dear Ms．Walter，
It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year．
Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence．
For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address：
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway 1 6
Logan，UT 00378
February 27th
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway l 6
Logan，UT 00378
Service representative，
I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter．
First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company.
After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review．
These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)．
Ruth Walter
What will accompany Ms．Walter’s letter?A.Credit card and email records
B.Payment of late fees
C.Her business card
D.Copies of two billing statements
考题
According to her letter, what action did Ms. Walter take?A.She called the company to complain
B.She paid her bills by telephone
C.She emailed her credit card company
D.She sent payments for late fees
考题
What did mother do with her daughter's letter asking forgiveness?__________A.She had never received the letter.
B.For years, she often talked about the letter.
C.She didn't forgive her daughter at all in all her life.
D.She read the letter again and again till she died.
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A. To make sure the company sent the order
B. To complain about some products
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D. To ask for a refund on all items
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According to the press release,what can be found on the company’s web site?
A. News of future company project
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C. A statement about Mr. Charlie McGreger
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What is the main purpose of Mr. Takagi’s e — mail to Ms. Ward?
A. To incorporate her data into his lecture
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考题
单选题What does the letter say about Ms. Brancato?A
She often travels within the company’s service area.B
She is interested in purchasing car insurance.C
She frequently drives between Montreal and Boston.D
She recently moved to Quebec.
考题
单选题What will accompany Ms. Walter’s letter?A
Credit card and email recordsB
Payment of late feesC
Her business cardD
Copies of two billing statements
考题
单选题What did mother do with her daughter’s letter asking forgiveness?A
She had never received the letter.B
For years, she often talked about the letter.C
She didn’t forgive her daughter at all in all her life.D
She read the letter again and again till she die.
考题
填空题What did Ms. Green complain about in her letter of yesterday?She complained about the____.
考题
单选题The purpose of this letter is to ______.A
tell the customers about the quality of their productsB
express the company’s thanks to the customersC
prove the excellent service of the companyD
inform the customers of a new catalogue
考题
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To describe a change in the company’s customer policyB
To announce the use of new communications technologyC
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To notify employees of the company’s expansion
考题
单选题What is the main purpose of the first email?A
To confirm this week's scheduleB
To inquire about an upcoming tripC
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To seek approval for a decision
考题
单选题What does Ms. Dorn say she will do?A
Become a guide for tours of EgyptB
Send a more detailed report of her journeyC
Contact the MT employees personallyD
Recommend the company to her acquaintance
考题
单选题Why did Ms. Dorn write the letter?A
To describe her experiences to her familyB
To express her satisfaction with the companyC
To request a specific guide for a future tourD
To ask a question about the history of Egypt
考题
单选题According to her letter, what action did Ms. Walter take?A
She called the company to complain.B
She paid her bills by telephone.C
She emailed her credit card company.D
She sent payments for late fees.
考题
单选题What does the first letter require Ms. Walter to do?A
Call the Customer Service CenterB
Send payment to the utilities firmC
Review two bills from last yearD
Verify her account balance
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