网友您好, 请在下方输入框内输入要搜索的题目:

题目内容 (请给出正确答案)
多选题
Which two are features of IPCC Express Enhanced?()
A

IVR Port Recording

B

HTTP Triggers

C

Supervisory Silent Monitoring

D

sending e-mails

E

Database Integration

F

keystroke macros


参考答案

参考解析
解析: 暂无解析
更多 “多选题Which two are features of IPCC Express Enhanced?()AIVR Port RecordingBHTTP TriggersCSupervisory Silent MonitoringDsending e-mailsEDatabase IntegrationFkeystroke macros” 相关考题
考题 Which two are features of IPCC Express Enhanced?()A、IVR Port Recording  B、HTTP Triggers  C、Supervisory Silent Monitoring  D、sending e-mails  E、Database Integration  F、keystroke macros 

考题 What are two features of the Cisco Catalyst Express 500 Series that would make it an attractive option to a growing business of up to 250 employees?()A、 embedded securityB、 enhanced image softwareC、 StackWise technologyD、 GUl-based Cisco Network AssistE、 support for converged networks

考题 What is a requirement to enable Cisco IOS IPS with 5.x signature?()A、disable Zone-Based Firewall as the two features are not compatibleB、disable Cisco Express Forwarding as the two features are not compatibleC、generate a certificate and export on Cisco.com to receive a signature updateD、import the public RSA key from the Cisco IPS team that allows the router to verify that a signatureupdate (which was signed by this key) comes from Cisco

考题 Which three of the following are licensed Cisco CRS 4.0 software products?()A、IPCC Express (Standard, Enhanced, or Premium) B、IP IVR C、Auto Attendant D、IPCC Express Cisco Agent Desktop E、IP Queue ManagerF、IP IVR Peripheral Gateway (PG)

考题 What are three of the fields used in defining a CSQ in IPCC Express Enhanced?()A、WrapUp Time  B、Service Level  C、Overflow CSQ  D、Agent Name  E、Automatic Work  F、CRS Application

考题 Which feature is added when upgrading from IPCC Express Standard to Enhanced?()A、text chat  B、Log Out/Not Ready reason codes C、WrapUp State  D、WrapUp timer  E、competency-based routing

考题 Cisco Catalyst 4500 Series switches are attractive to medium-size campuses with growth opportunities due to the switches enhanced security and which two other features? ()A、 enhanced multilayer software imageB、 connectivity to multiple types of WAN connectionsC、 Cisco Unified Communications ManagerD、 QoS for converged networksE、 modular, customizable components

考题 Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? ()A、supervisory recording  B、WrapUp timer  C、sending e-mails  D、keystroke macros  E、text chat  

考题 Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? ()A、Create Resource Groups  B、Create Skills  C、Assign Resource Groups and Skills to Agents  D、Create Contact Service Queues  E、Provision Remote Monitoring  F、Provision Agent-based Routing 

考题 Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? ()A、database integration  B、prompt and collect  C、VoiceXML  D、opening and parsing HTTP and XML documents  E、PQ  F、E-mail Queuing 

考题 Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? ()A、Premium only  B、Enhanced and Premium only  C、Standard, Enhanced, and Premium  D、Cisco Unified Contact Center Express does not support embedded internet browser

考题 When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? ()A、15  B、20  C、25  D、30  E、40  F、50

考题 Which two features are added when upgrading from IPCC Express Standard to Enhanced? ()A、Agent Routing  B、Historical Reporting  C、Conditional Routing  D、Prioritized Queueing  E、Agent Queueing

考题 What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?()A、The agent is logged in and is on the phone. B、The agent is logged in but is not on the phone. C、The supervisor is a participant in a phone call. D、The supervisor is not a participant in a phone call. E、The supervisor has barged in.

考题 Which two of the following are valid CRS deployment scenarios?()A、IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server  B、IPCC Express communicating with the ICM via a co-resident IPCC Gateway PGC、IPCC Express using the IPCC Enterprise Outbound option  D、IPCC Express using the IPCC Enterprise CTI-OS Toolkit  E、IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform

考题 An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution,  what product does this organization need for this capability?()A、IPCC Express Standard  B、IPCC Express Enhanced  C、IPCC Express Premium  D、IPCC Enterprise  E、IP IVR

考题 多选题Which two of the following are valid CRS deployment scenarios?()AIPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion serverBIPCC Express communicating with the ICM via a co-resident IPCC Gateway PGCIPCC Express using the IPCC Enterprise Outbound optionDIPCC Express using the IPCC Enterprise CTI-OS ToolkitEIP IVR integrating with IPCC Enterprise to function as queue point and self-service platform

考题 单选题Which feature is added when upgrading from IPCC Express Standard to Enhanced?()A text chat  B Log Out/Not Ready reason codes C WrapUp State  D WrapUp timer  E competency-based routing

考题 多选题Which three of the following are licensed Cisco CRS 4.0 software products?()AIPCC Express (Standard, Enhanced, or Premium)BIP IVRCAuto AttendantDIPCC Express Cisco Agent DesktopEIP Queue ManagerFIP IVR Peripheral Gateway (PG)

考题 多选题Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? ()ACreate Resource GroupsBCreate SkillsCAssign Resource Groups and Skills to AgentsDCreate Contact Service QueuesEProvision Remote MonitoringFProvision Agent-based Routing

考题 多选题Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? ()Adatabase integrationBprompt and collectCVoiceXMLDopening and parsing HTTP and XML documentsEPQFE-mail Queuing

考题 多选题Which three are core server software components for IPCC Express?()ACRS EngineBrecordingCCisco Agent DesktopDmonitoringECisco Supervisor Desktop

考题 多选题Cisco Catalyst 4500 Series switches are attractive to medium-size campuses with growth opportunities due to the switches enhanced security and which two other features? ()Aenhanced multilayer software imageBconnectivity to multiple types of WAN connectionsCCisco Unified Communications ManagerDQoS for converged networksEmodular, customizable components

考题 单选题When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? ()A 15  B 20  C 25  D 30  E 40  F 50

考题 多选题What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?()AThe agent is logged in and is on the phone.BThe agent is logged in but is not on the phone.CThe supervisor is a participant in a phone call.DThe supervisor is not a participant in a phone call.EThe supervisor has barged in.

考题 单选题Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? ()A supervisory recording  B WrapUp timer  C sending e-mails  D keystroke macros  E text chat  

考题 多选题What are three of the fields used in defining a CSQ in IPCC Express Enhanced?()AWrapUp TimeBService LevelCOverflow CSQDAgent NameEAutomatic WorkFCRS Application