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What are three of the fields used in defining a CSQ in IPCC Express Enhanced?（）
- A、WrapUp Time
- B、Service Level
- C、Overflow CSQ
- D、Agent Name
- E、Automatic Work
- F、CRS Application
参考答案
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In IPCC Express 4.0, where is product licensing stored, and how can configured licenses be viewed?（）A、stored in local files, viewed in CRS License Update Utility B、stored in LDAP, viewed in CRS Application Administration C、stored in local files, viewed in CRS Application Administration D、stored in LDAP, viewed in CRS License Update Utility
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Which three are core server software components for IPCC Express?（）A、CRS Engine B、recording C、Cisco Agent Desktop D、monitoring E、Cisco Supervisor Desktop
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When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? （）A、15 B、20 C、25 D、30 E、40 F、50
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What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?（）A、The agent is logged in and is on the phone. B、The agent is logged in but is not on the phone. C、The supervisor is a participant in a phone call. D、The supervisor is not a participant in a phone call. E、The supervisor has barged in.
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An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?（）A、IPCC Express Standard B、IPCC Express Enhanced C、IPCC Express Premium D、IPCC Enterprise E、IP IVR
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多选题What are three of the fields used in defining a CSQ in IPCC Express Enhanced?（）AWrapUp TimeBService LevelCOverflow CSQDAgent NameEAutomatic WorkFCRS Application
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单选题In IPCC Express 4.0, where is product licensing stored, and how can configured licenses be viewed?（）A
stored in local files, viewed in CRS License Update Utility B
stored in LDAP, viewed in CRS Application Administration C
stored in local files, viewed in CRS Application Administration D
stored in LDAP, viewed in CRS License Update Utility
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多选题Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）ACreate Resource GroupsBCreate SkillsCAssign Resource Groups and Skills to AgentsDCreate Contact Service QueuesEProvision Remote MonitoringFProvision Agent-based Routing
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单选题When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? （）A
15 B
20 C
25 D
30 E
40 F
50
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多选题What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?（）AThe agent is logged in and is on the phone.BThe agent is logged in but is not on the phone.CThe supervisor is a participant in a phone call.DThe supervisor is not a participant in a phone call.EThe supervisor has barged in.
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多选题Which three are core server software components for IPCC Express?（）ACRS EngineBrecordingCCisco Agent DesktopDmonitoringECisco Supervisor Desktop
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单选题When deploying IPCC Express 4.0 for the first time, when and where is the licensing of the customer specified? （）A
during Installation Cluster Setup, in the CRS Installer B
after installation, during first-time login, in CRS Application Administration C
after installation, in CRS License Update Utility D
during Installation Server Setup, in the CRS Installer
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单选题In IPCCX, what is a CSQ?（）A
Common Service Queue B
Competency Service Queue C
Common Skill Queue D
Contact Skill Queue E
Contact Service Queue F
Competency Skill Queue
考题
单选题When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? （）A
if the ICD agent is available and has a skill competency of nine (9) in another skill defined in CRS B
if the ICD agent is available and has a skill competency of one (1) in the required skill for the CSQC
if the ICD agent is available and has a skill competency of seven (7) in the required skill for the CSQD
if the ICD agent is available and has a skill competency of three (3) in the required skill defined in CRS
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多选题Which three of the following are licensed Cisco CRS 4.0 software products?（）AIPCC Express (Standard, Enhanced, or Premium)BIP IVRCAuto AttendantDIPCC Express Cisco Agent DesktopEIP Queue ManagerFIP IVR Peripheral Gateway (PG)
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多选题Which two of the following are valid CRS deployment scenarios?（）AIPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion serverBIPCC Express communicating with the ICM via a co-resident IPCC Gateway PGCIPCC Express using the IPCC Enterprise Outbound optionDIPCC Express using the IPCC Enterprise CTI-OS ToolkitEIP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
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