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单选题
When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? （）
A
15
B
20
C
25
D
30
E
40
F
50
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What is the maximum number of hexadecimal characters allowed when configuring the wpa or wpa2 passphrase in cisco adu？（）A、128B、32C、16D、64
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When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? （）A、15 B、20 C、25 D、30 E、40 F、50
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What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?（）A、The agent is logged in and is on the phone. B、The agent is logged in but is not on the phone. C、The supervisor is a participant in a phone call. D、The supervisor is not a participant in a phone call. E、The supervisor has barged in.
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Which two of the following are valid CRS deployment scenarios?（）A、IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server B、IPCC Express communicating with the ICM via a co-resident IPCC Gateway PGC、IPCC Express using the IPCC Enterprise Outbound option D、IPCC Express using the IPCC Enterprise CTI-OS Toolkit E、IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
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What is the maximum number of CSQs that a call should be queued for when configuring IPCC Express?（）A、15 B、20 C、25 D、30 E、40 F、50
考题
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?（）A、IPCC Express Standard B、IPCC Express Enhanced C、IPCC Express Premium D、IPCC Enterprise E、IP IVR
考题
单选题What is the maximum number of network locales that can be configured for any one Cisco Unified CallManager Express when using the cnf-file perphone command?（）A
1 B
2 C
4 D
5E
a number equal to the number of languages supported by Cisco Unity Express F
a number equal to the number of languages supported by Cisco Unity CallManager Express
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单选题Which feature is added when upgrading from IPCC Express Standard to Enhanced?（）A
text chat B
Log Out/Not Ready reason codes C
WrapUp State D
WrapUp timer E
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单选题What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool? （）A
orders for coresident deployments B
orders for adding more seats C
orders for upgrading from standard D
orders with less than five seats E
all orders require using the IPCC Express Configuration and Ordering Tool
考题
多选题Which two are features of IPCC Express Enhanced?（）AIVR Port RecordingBHTTP TriggersCSupervisory Silent MonitoringDsending e-mailsEDatabase IntegrationFkeystroke macros
考题
多选题What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?（）AThe agent is logged in and is on the phone.BThe agent is logged in but is not on the phone.CThe supervisor is a participant in a phone call.DThe supervisor is not a participant in a phone call.EThe supervisor has barged in.
考题
单选题What is the maximum number of CSQs that a call should be queued for when configuring IPCC Express?（）A
15 B
20 C
25 D
30 E
40 F
50
考题
单选题Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）A
supervisory recording B
WrapUp timer C
sending e-mails D
keystroke macros E
text chat
考题
单选题What is the maximum number of hexadecimal characters allowed when configuring the WPA or WPA2passphrase in Cisco ADU？（）A
16B
32C
64D
128
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