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A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?（）
- A、“The process of removal is extremely complex and only certain individuals would understand”.
- B、“There was a moisture build up in the paper tray that apparently caused the paper jam”.
- C、“Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer”.
- D、“The paper jam was caused because irresponsible users spilled liquid in the bottom tray”.
参考答案
更多 “A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?（）A、“The process of removal is extremely complex and only certain individuals would understand”.B、“There was a moisture build up in the paper tray that apparently caused the paper jam”.C、“Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer”.D、“The paper jam was caused because irresponsible users spilled liquid in the bottom tray”.” 相关考题
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单选题A client asks a technician to add a DVD+R burner to a computer system. The technician does this and successfully tests the drive. Three weeks later， the client calls and says that the burner is no longer working. The technician learns that the drive reads CDs and DVDs， but will no longer burn DVDs. When arriving on site， what is the FIRST action that the technician should take？（）A
check for a faulty IDE cableB
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单选题A customer asks for help choosing their WAN technology, the customer is looking for A solution that can be used across very long distances, provides QoS and VPN support, and is sensitive to their budgeting needs ,which WAN technology would you recommend?（）A
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单选题A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?（）A
Perform a full system backup.B
Follow up with the customer, verifying satisfaction.C
Ask their manager to contact the customer.D
Perform a complimentary virus scan.
考题
单选题Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）A
The technician should always bend at the waist and lift with their arms.B
The technician should seek assistance from an available customer.C
The technician should always bend at the waist and lift with their back.D
The technician should get assistance from another technician.
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Ask the customer permission to put them on hold and listen politely to the co-workers stories.B
Put the customer on hold just for a few minutes and join the conversation.C
Forward the customer to another technician and join the conversation.D
Ask the customer permission to put them on hold and politely ask the co-worker to talk later.
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单选题A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）A
Ask another technician who has worked with this computer previously to learn about any other prior issues.B
Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.C
Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.D
Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
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单选题The most important customer a technician has is:（）A
the customer standing right in front of them.B
the customer who owes the company the most money.C
the customer calling on the phone.D
the customer they have an appointment with in an hour.
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单选题A customer asks for help choosing their WAN technology, the customer is looking for A solution that can be used across very long distances, provides QoS and VPN support, and is sensitive to their budgeting needs , which WAN technology would you recommend?（）A
MPLSB
framerelayC
leaseDlineD
metroethernetE
widetransport
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