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A service technician suspects the fuser assembly needs to be replaced. Which of the following is MOST likely the type of printer being repaired? （）
- A、Inkjet
- B、Laser
- C、Impact
- D、Thermal
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In a Bridged 1483 network, an ISP has received complaints from their subscribers of denial of service attacks.The ISP suspects these attacks are coming from other subscribers that share the same IP unnumbered interface on the ERX.What can be done to solve this problem?（）A. Enable Proxy ARP.B. Disable Proxy ARP.C. Enable Inverse ARP.D. Disable Inverse ARP.
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Which of the following utilities would a technician use to prevent a service from starting duringsystem startup?()
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A technician suspects the AC voltage into a PC power supply is bad. Which of the following toolswould MOST likely be used to confirm the diagnosis?()
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A service technician suspects the fuser assembly needs to be replaced. Which of the following is MOST likely the type of printer being repaired? ()
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B:distinguished
C:captured
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B:distinguished
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If a technician suspects that the voltage being delivered to a desktop computer’s power supply is insufficient or incorrect, which device should be used to determine the correct voltage?（）A、A power supply testerB、A multimeterC、A loopback adapterD、A cable tester
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A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?（）A、The technician plugged a USB 2.0 device into a USB 1.1 port.B、The technician needs to reboot the computer for the device to work.C、The technician plugged a USB 1.1 device into a USB 2.0 port.D、The front panel connectors are not plugged into the motherboard.
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Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）A、The technician should always bend at the waist and lift with their arms.B、The technician should seek assistance from an available customer.C、The technician should always bend at the waist and lift with their back.D、The technician should get assistance from another technician.
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New service from the telephone company is delivered over fiber, but the technician does not have a fiber module for the router. Which of the following would remedy this issue?（）A、OTDRB、Media converterC、CSU/DSUD、Fiber repeater
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A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）A、System logsB、Security logsC、Application logsD、Application installation logs
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A technician suspects the AC voltage into a PC power supply is bad. Which of the following toolswould MOST likely be used to confirm the diagnosis?（）A、MultimeterB、OscilloscopeC、Cable testerD、Power supply tester
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A Windows server’s backup jobs keep failing with an error message stating that the source drive is not available. After reviewing the logs， which of the following should a technician do FIRST to troubleshoot this issue？（）A、Verify the backup media has enough storage space for the backup jobB、Verify the volume shadow copy service is runningC、Close all terminal services sessions on the serverD、Reboot the Windows server and re-run the backup job
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Which of the following utilities would a technician use to prevent a service from starting duringsystem startup?（）A、Event ViewerB、System File CheckerC、MSCONFIGD、Task Manager
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A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）A、Tell the client that they will need to place another service call.B、Ask the client if they would like to discuss their computer problems in more detail.C、Tell the client that another technician will be sent out.D、Inform the client that the problem will be resolved by the onsite technician at another time.
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A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
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A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory？（）A、tracertB、ipconfigC、netstatD、nslookup
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Which components are designed to be conveniently replaced by a service technician？（）A、SMDs（surface mounted devices）B、FRUs（field replacement units）C、FESsD、BEMs
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A technician is sent out to a client’s office to solve an issue involving a machine which has numerous Windows XP service failures upon startup. Which of the following would be the FIRST place to check for information on this?（）A、Event ViewerB、MSCONFIGC、Services MMCD、Group Policy Editor
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单选题A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?（）A
The technician plugged a USB 2.0 device into a USB 1.1 port.B
The technician needs to reboot the computer for the device to work.C
The technician plugged a USB 1.1 device into a USB 2.0 port.D
The front panel connectors are not plugged into the motherboard.
考题
单选题If a technician suspects that the voltage being delivered to a desktop computer’s power supply is insufficient or incorrect, which device should be used to determine the correct voltage?（）A
A power supply testerB
A multimeterC
A loopback adapterD
A cable tester
考题
单选题Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）A
The technician should always bend at the waist and lift with their arms.B
The technician should seek assistance from an available customer.C
The technician should always bend at the waist and lift with their back.D
The technician should get assistance from another technician.
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单选题A service fails to start. Which of the following places can a technician go to find the services console?（）A
System configuration utilityB
Device ManagementC
Task ManagerD
Computer Management
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单选题Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）A
Gather information from the customer.B
Isolate the problem on the device.C
Read the service documentation for possible causes.D
Check the parts life counters.
考题
单选题In a Bridged 1483 network, an ISP has received complaints from their subscribers of denial of service attacks. The ISP suspects these attacks are coming from other subscribers that share the same IP unnumbered interface on the ERX. What can be done to solve this problem?（）A
Enable Proxy ARP.B
Disable Proxy ARP.C
Enable Inverse ARP.D
Disable Inverse ARP.
考题
单选题When onsite repairing a printer the technicians cell phone rings and it is a personal call， how should the technician handle this？（）A
Answer the call and talk to your friend at the customer site.B
Answer the call and tell the friend you will call them later.C
Let it go to voicemail， call them back between service calls.D
Let it ring and call the friend back when the customer leaves.
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