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What is the typical number of trunks in a Call Center?（）
- A、equal to half the number of IVR ports
- B、greater than the number of IVR ports plus the number of agent phones
- C、less than or equal to the number of IVR ports plus the number of agent phones
- D、twice the number of IVR ports plus the number of agent phones
参考答案
更多 “What is the typical number of trunks in a Call Center?（）A、equal to half the number of IVR ports B、greater than the number of IVR ports plus the number of agent phones C、less than or equal to the number of IVR ports plus the number of agent phones D、twice the number of IVR ports plus the number of agent phones ” 相关考题
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What is the first step that you would use Cisco Product Advisor for when selecting a router for an Edge solution?()
A. determine types of protocols to be supportedB. determine the environment in which the router will be usedC. select the number of WAN ports requiredD. select the number of LAN ports required
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What is the first step that you would use Cisco Product Advisor for when selecting a router for an Edge solution？（）A、 determine types of protocols to be supportedB、 determine the environment in which the router will be usedC、 select the number of WAN ports requiredD、 select the number of LAN ports required
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What happens if all CTI ports for the configured CTI Port Group are busy when a new call arrives?（）A、Caller will receive network busy treatment. B、Caller will receive ringing treatment. C、CallManager will forward the call to the directory number configured for forward-on busy for this CTI Route Point in CallManager. D、An exception is raised, but the call is accepted and processed. E、CallManager will forward the caller to the directory number configured in IPCC Express for overflow
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What formula do you use to calculate the number of Voice Gateway ports? （）A、Erlang A B、Erlang B C、Erlang C D、IVR ports + agent phones
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What formula do you use to calculate the number of agents in a Call Center?（）A、Erlang B B、Erlang C C、AHT * BHCA D、VG ports + IVR ports
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What is the maximum number of network locales that can be configured for any one Cisco Unified CallManager Express when using the cnf-file perphone command?（）A、1 B、2 C、4 D、5E、a number equal to the number of languages supported by Cisco Unity Express F、a number equal to the number of languages supported by Cisco Unity CallManager Express
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What formula do you use to compute the number of IVR ports?（）A、Erlang B B、Erlang C C、AHT * BHCA D、VG ports + CTI ports
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Companycom is about to purchase a POWER5 Enterprise server which requires two Ethernet ports and two disks for each of the four LPARs. It has been configured and validated using the IBM eConfig tool. Which of the following is very important to verify in addition to the eConfig validation?（）A、Total number of SCSI adaptersB、Total number of Ethernet adaptersC、Total number of Ethernet adapters and number of SCSI paths per LPARD、Total number of SCSI paths available and total number of SCSI adapters
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What is the maximum number of CTI ports for a Cisco Unified Contact Center Express 4.0 Standard deployment? （）A、150 B、200 C、300 D、varies based on the number of expansion servers used E、varies based on the number of applications configured
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How many skills may an agent have?（）A、25 B、50 C、no enforced limit D、as many as the number of ports supported on the server
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An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?（）A、IPCC Express Standard B、IPCC Express Enhanced C、IPCC Express Premium D、IPCC Enterprise E、IP IVR
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A prospect is considering a BladeCenter H chassis with the Multi-Switch Interconnect Modules. The number of Ethernet ports is important to them. What is the maximum number of Ethernet ports of an HS22 blade server can support if the blade does not have any expansion blades attached？（）A、8B、6C、4D、2
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A prospect is considering a BladeCenter H chassis with the Multi-Switch Interconnect Modules. The number of Ethernet ports is important to them. What is the maximum number of Ethernet ports an HS22 blade server can support if the blade does not have any expansion blades attached?（）A、8 B、6 C、4 D、2
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单选题How many positive integers less than 70 are equal to the product of a positive multiple of 5 and an even number?A
4B
6C
9D
10E
11
考题
单选题What formula do you use to compute the number of IVR ports?（）A
Erlang B B
Erlang C C
AHT * BHCA D
VG ports + CTI ports
考题
单选题What is the maximum number of CTI ports for an IPCC Expess Standard deployment? （）A
150 B
200 C
300 D
Depends upon how many expansion servers are used E
Depends upon the number of applications configured
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单选题A prospect is considering a BladeCenter H chassis with the Multi-Switch Interconnect Modules. The number of Ethernet ports is important to them. What is the maximum number of Ethernet ports an HS22 blade server can support if the blade does not have any expansion blades attached?（）A
8 B
6 C
4 D
2
考题
单选题What is the typical number of trunks in a Call Center?（）A
equal to half the number of IVR ports B
greater than the number of IVR ports plus the number of agent phones C
less than or equal to the number of IVR ports plus the number of agent phones D
twice the number of IVR ports plus the number of agent phones
考题
单选题What is the maximum number of network locales that can be configured for any one Cisco Unified CallManager Express when using the cnf-file perphone command?（）A
1 B
2 C
4 D
5E
a number equal to the number of languages supported by Cisco Unity Express F
a number equal to the number of languages supported by Cisco Unity CallManager Express
考题
单选题What is the maximum number of CTI ports for a Cisco Unified Contact Center Express 4.0 Standard deployment? （）A
150 B
200 C
300 D
varies based on the number of expansion servers used E
varies based on the number of applications configured
考题
单选题If the sum of a number and the original number increased by 5 is greater than11, which could be a possible value of the number?A
-5B
-1C
1D
3E
4
考题
单选题What formula do you use to calculate the number of Voice Gateway ports? （）A
Erlang A B
Erlang B C
Erlang C D
IVR ports + agent phones
考题
单选题How many skills may an agent have?（）A
25 B
50 C
no enforced limit D
as many as the number of ports supported on the server
考题
单选题An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?（）A
IPCC Express Standard B
IPCC Express Enhanced C
IPCC Express Premium D
IPCC Enterprise E
IP IVR
考题
单选题What formula do you use to calculate the number of agents in a Call Center?（）A
Erlang B B
Erlang C C
AHT * BHCA D
VG ports + IVR ports
考题
单选题What is the first step that you would use Cisco Product Advisor for when selecting a router for an Edge solution？（）A
determine types of protocols to be supportedB
determine the environment in which the router will be usedC
select the number of WAN ports requiredD
select the number of LAN ports required
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