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单选题
What is the typical number of trunks in a Call Center?（）
A
equal to half the number of IVR ports
B
greater than the number of IVR ports plus the number of agent phones
C
less than or equal to the number of IVR ports plus the number of agent phones
D
twice the number of IVR ports plus the number of agent phones
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According to the passage, when you get a wrong number in making a long-distance call, you should______.A. check your number and call againB. tell the operator what has happenedC. Ask the operator to put you throughD. Ask the operator what has happened
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The Acme company has determined that during its busiest hours， the average number of internal VoIP calls across the WAN link is four （4）. Since this is an average， the WAN link has been sized for six （6） calls with no call admission control. What will happen when a seventh call is attempted across the WAN link？ （）A、the seventh call is routed via the PSTNB、the call is denied and the original six （6） calls remainC、the call is completed and the first call is droppedD、the call is completed， but all calls have quality issuesE、the call is completed but the seventh call has quality issues
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What is the typical number of trunks in a Call Center?（）A、equal to half the number of IVR ports B、greater than the number of IVR ports plus the number of agent phones C、less than or equal to the number of IVR ports plus the number of agent phones D、twice the number of IVR ports plus the number of agent phones
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单选题What is the primary benefit of Single Number Reach？（）A
Employees can receive calls at their desk and cell phone simultaneously.B
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考题
单选题What formula do you use to calculate the number of agents in a Call Center?（）A
Erlang B B
Erlang C C
AHT * BHCA D
VG ports + IVR ports
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单选题What is the maximum number of servers possible in a Cisco Unified Contact Center Express 4.0 cluster, excluding ASR/TTS servers?（）A
6 B
8 C
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单选题What is the maximum number of CTI ports for a Cisco Unified Contact Center Express 4.0 Standard deployment? （）A
150 B
200 C
300 D
varies based on the number of expansion servers used E
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单选题What happens if all CTI ports for the configured CTI Port Group are busy when a new call arrives?（）A
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Caller will receive ringing treatment. C
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An exception is raised, but the call is accepted and processed. E
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考题
单选题The Acme company has determined that during its busiest hours， the average number of internal VoIP calls across the WAN link is four （4）. Since this is an average， the WAN link has been sized for six （6） calls with no call admission control. What will happen when a seventh call is attempted across the WAN link？ （）A
the seventh call is routed via the PSTNB
the call is denied and the original six （6） calls remainC
the call is completed and the first call is droppedD
the call is completed， but all calls have quality issuesE
the call is completed but the seventh call has quality issues
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I will remember the bicycle number.B
I won’t let the rider go until I call my parents.C
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考题
单选题What is the maximum number of concurrently logged-in agents for a Cisco Unified Contact Center Express Standard deployment? （）A
75 B
150 C
200 D
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考题
单选题What can be used to maintain the voice quality on a link by limiting the number of calls that can be active at any given time？（）A
Call Management Link AgentB
Traffic policingC
Call Admission ControlD
QoS Link Congestion ManagementE
Oversubscription Link Detection
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