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单选题
IPCC的简称是（）。
A
IP Contact Center
B
IP Customer Center
C
IP Communication Center
D
IP conference call
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Which configuration command represents a static customer route in a Routed 1483 network?()
A.ip route 40.40.0.0255.255.0.0 172.10.1.2B.ip route 40.40.0.00.0.255.255 atm 6/0.33C.ip route 40.40.0.00.0.255.255 172.10.1.2D.ip route 40.40.0.0255.255.0.0 atm 6/0.33
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A.Primary IPB.公网internet IPC.IPCC局域网的IPD.以上的都可以
考题
Which statement is true about a distributed call control environment and the processing of dialed digits from an IP phone？（）A、The router that is directly connected to the IP phone will look up the called number in its call routing table.B、The router that is directly connected to the IP phone will inform its call agent when a service request is detected.C、When the IP phone is picked up，the IP phone initiates the service request.D、The directly connected router passes the collected digits to its call agent，and the call agent looks up in its call-routing table the called number.
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Which two VoIP capabilities are utilized when the CallManager and the gateway are configured for Survivable Remote Site Telephony？（）A、 Analog phones， connected to the PSTN， act as internal call agents if IP communication to the CallManager is lost.B、 An onsite gateway reroutes calls over the PSTN if IP communication to the CallManager is lost.C、 The IP phones can reroute calls over the PSTN if IP communication to the CallManager is lost.D、 Local voice gateways can assume the function of a call agent if IP communication to the CallManager is lost.E、 IP phones use an internal call agent if IP communication to the CallManager is lost.
考题
What is a benefit of Internet protocol (IP) telephony?（）A、Synchronizes password exchanges for call setupB、Eliminates the need for physical cabling in a TCP/IP networkC、Enables two-way voice transmission over a packet-switched TCP/IP networkD、Creates an encrypted tunnel for voice through a Transmission Control Protocol (TCP)/IP network
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Which three of the following are licensed Cisco CRS 4.0 software products?（）A、IPCC Express (Standard, Enhanced, or Premium) B、IP IVR C、Auto Attendant D、IPCC Express Cisco Agent Desktop E、IP Queue ManagerF、IP IVR Peripheral Gateway (PG)
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IPCC的简称是（）。A、IP Contact CenterB、IP Customer CenterC、IP Communication CenterD、IP conference call
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In a Teleworker deployment with a single IP phone connected to a Cisco 831 router, select the true statement regarding Call Admission Control.（）A、RSVP is a required configuration to support conference calls without voice packet loss. B、The QoS configuration on the 831 router must always provision sufficient bandwidth for two RTP streams. C、Call admission control is an issue only when using hardware DSP resources. D、When using the conference call features on a 7960 IP phone, only one RTP stream is present regardless of how many extensions are on the conference.
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Which device is normally used to translate telephone numbers or names to IP addresses for call routing in an H.323 network？ （）A、call agentB、IP phoneC、multipoint control unitD、gatekeeper
考题
Which two Internet Protocol (IP) telephony devices are best categorized as infrastructure components? （）A、IP telephonesB、Voice gatewaysC、Call management softwareD、Media Convergence Servers (MCSs)
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Which configuration command represents a static customer route in a Routed 1483 network?（）A、ip route 40.40.0.0255.255.0.0 172.10.1.2B、ip route 40.40.0.00.0.255.255 atm 6/0.33C、ip route 40.40.0.00.0.255.255 172.10.1.2D、ip route 40.40.0.0255.255.0.0 atm 6/0.33
考题
单选题What is a benefit of Internet protocol (IP) telephony?（）A
Synchronizes password exchanges for call setupB
Eliminates the need for physical cabling in a TCP/IP networkC
Enables two-way voice transmission over a packet-switched TCP/IP networkD
Creates an encrypted tunnel for voice through a Transmission Control Protocol (TCP)/IP network
考题
单选题座席要正常登陆CCS，必须确保所在机器ICDCOMM邦定IP地址配置正确，假设某个座席机器有2个IP：公网internet的IP和IPCC局域网的IP，需要邦定哪个IP地址（）。A
Primary IPB
公网internet IPC
IPCC局域网的IPD
以上的都可以
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多选题Which two are valid agent interfaces for Cisco Unified Contact Center Express?（）AMacintosh workstation with Cisco IP Phone AgentBLinux workstation running CAD with IP CommunicatorCLinux workstation running CAD with Cisco Unified IP Phone 7960GDCitrix Terminal running CAD with IP CommunicatorECitrix Terminal with Cisco IP Phone AgentFWindows workstation running CAD with Media Termination option
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多选题Which two VoIP capabilities are utilized when the CallManager and the gateway are configured for Survivable Remote Site Telephony？（）AAnalog phones， connected to the PSTN， act as internal call agents if IP communication to the CallManager is lost.BAn onsite gateway reroutes calls over the PSTN if IP communication to the CallManager is lost.CThe IP phones can reroute calls over the PSTN if IP communication to the CallManager is lost.DLocal voice gateways can assume the function of a call agent if IP communication to the CallManager is lost.EIP phones use an internal call agent if IP communication to the CallManager is lost.
考题
单选题IPCC的简称是（）。A
IP Contact CenterB
IP Customer CenterC
IP Communication CenterD
IP conference call
考题
单选题In a Teleworker deployment with a single IP phone connected to a Cisco 831 router, select the true statement regarding Call Admission Control.（）A
RSVP is a required configuration to support conference calls without voice packet loss. B
The QoS configuration on the 831 router must always provision sufficient bandwidth for two RTP streams. C
Call admission control is an issue only when using hardware DSP resources. D
When using the conference call features on a 7960 IP phone, only one RTP stream is present regardless of how many extensions are on the conference.
考题
单选题Which statement is true about a distributed call control environment and the processing of dialed digits from an IP phone？（）A
The router that is directly connected to the IP phone will look up the called number in its call routing table.B
The router that is directly connected to the IP phone will inform its call agent when a service request is detected.C
When the IP phone is picked up，the IP phone initiates the service request.D
The directly connected router passes the collected digits to its call agent，and the call agent looks up in its call-routing table the called number.
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单选题One of your customers wishes to use the NAS to perform DHCP functions and does not currently have a Layer 3 gateway in its production network. Which gateway mode is appropriate for this customer？（）A
Virtual GatewayB
Real-IP GatewayC
NAT GatewayD
IP-IP Gateway
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