网友您好， 请在下方输入框内输入要搜索的题目：
题目内容
（请给出正确答案）
Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）
- A、Gather information from the customer.
- B、Isolate the problem on the device.
- C、Read the service documentation for possible causes.
- D、Check the parts life counters.
参考答案
更多 “Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）A、Gather information from the customer.B、Isolate the problem on the device.C、Read the service documentation for possible causes.D、Check the parts life counters.” 相关考题
考题
A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?()
A. Run a System RestoreB. Check Device ManagerC. Check the Event LogsD. Check the System Information
考题
The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）A. Verity full system functionalityB. Identify the main problem and question the userC. Document their findings, actions, and outcomesD. Escalate the issue to upper management
考题
An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）A、Gather information from users.B、Reboot the server.C、Apply the latest service packs to the operating system.D、Perform a root cause analysis
考题
Which of the following should be done FIRST when troubleshooting a problem？（）A、Test the theory to determine the causeB、Perform a root cause analysisC、Establish a plan of actionD、Document outcomes
考题
A VPN connection is not working correctly and the technician is unable to ping the VPN server. Which of the following actions should the technician do FIRST?（）A、Call their local ISPB、Verify the IP information of the serverC、Check their local Internet connectionD、Verify the hostname of the server
考题
Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site？（）A、Check the printers error log， and then inform the primary user what the issue is.B、Go directly to the printer and investigate any issues that are found.C、Investigate the printers status， then ask the primary user to write down what they think is wrong.D、Gather information from the primary user， and then evaluate the printers condition.
考题
Which of the following is the FIRST step when troubleshooting an issue？（）A、Identify the problem.B、Verify full system functionality.C、Document all findings.D、Establish a theory of probable cause.
考题
The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）A、Verity full system functionalityB、Identify the main problem and question the userC、Document their findings, actions, and outcomesD、Escalate the issue to upper management
考题
A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?（）A、BacklightB、InverterC、Loose cableD、Lid switch
考题
A customer is concerned about excessive media jamming in their device. Which of the following is the FIRST thing a technician should check？（）A、Media feed rollersB、Cassette drawersC、Fusing sectionD、Device log data
考题
A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）A、Record the solution in the appropriate logs for future use.B、Ask the user who reported the issue what past documentation they have.C、Ask the user who reported the issue to explain the symptoms in detail.D、Record what steps should be taken to resolve the issue.
考题
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take？（）A、 Implement preventative measures.B、 Close the issue.C、 Document the outcome.D、 Question other users to make sure they are not having the same issue.
考题
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?（）A、Implement preventative measures.B、Close the issue.C、Document the outcome.D、Question other users to make sure they are not having the same issue
考题
A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）A、Com+.logB、System LogC、Security LogD、Application Log
考题
Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）A、 Identify changes to the system.B、 Replicate the problem in the system.C、 Verify full system functionality. D、 Implement the solution.
考题
What is the FIRST and most important step in system troubleshooting？（）A、back up the system dataB、gather information about the problemC、try rebooting the system to see if that fixes the problemD、check the System Error Log or Event Log
考题
A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?（）A、Run a System RestoreB、Check Device ManagerC、Check the Event LogsD、Check the System Information
考题
A technician is troubleshooting a workstation that has the wrong time information. All workstations should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue?（）A、IIS logB、Application logC、System logD、Security log
考题
A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory？（）A、tracertB、ipconfigC、netstatD、nslookup
考题
An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue？（）A、 Gather information from users.B、 Reboot the server.C、 Apply the latest service packs to the operating system.D、 Perform a root cause analysis.
考题
A technician is sent out to a client’s office to solve an issue involving a machine which has numerous Windows XP service failures upon startup. Which of the following would be the FIRST place to check for information on this?（）A、Event ViewerB、MSCONFIGC、Services MMCD、Group Policy Editor
考题
During system boot， the system hangs at LED 0C31. What is the first step the system administrator should take to correct the problem？（）A、Check system console connectionsB、Check system network connectionsC、Boot in service mode and change the bootlistD、Boot from the AIX installation media and mount rootvg filesystems
考题
单选题Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）A
Identify changes to the system.B
Replicate the problem in the system.C
Verify full system functionality. D
Implement the solution.
考题
单选题A customer is concerned about excessive media jamming in their device. Which of the following is the FIRST thing a technician should check？（）A
Media feed rollersB
Cassette drawersC
Fusing sectionD
Device log data
考题
单选题An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue？（）A
Gather information from users.B
Reboot the server.C
Apply the latest service packs to the operating system.D
Perform a root cause analysis.
考题
单选题Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）A
Gather information from the customer.B
Isolate the problem on the device.C
Read the service documentation for possible causes.D
Check the parts life counters.
考题
单选题An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）A
Gather information from users.B
Reboot the server.C
Apply the latest service packs to the operating system.D
Perform a root cause analysis
热门标签
最新试卷