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Which of the following is the FIRST step when troubleshooting an issue？（）
- A、Identify the problem.
- B、Verify full system functionality.
- C、Document all findings.
- D、Establish a theory of probable cause.
参考答案
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Identify the problem.B
Verify full system functionality.C
Document all findings.D
Establish a theory of probable cause.
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Implement the solution or escalate.B
Perform a root cause analysis.C
Establish a plan of action to resolve the problem.D
Verify full system functionality and if applicable implement preventative measures.
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