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Questions 67~68 refer to the following memo.
Bayside View Hotel
To: ALL Employees
From: Edgar Wagner, Hotel Manager
Re: Bayside View Hotel Customer Satisfaction Survey
July 20
Dear Employees,
As part of our ongoing effort to ensure that the Bayside View Hotel remains one of the premier hotels in the country, we have conducted our annual customer satisfaction survey.
The survey results showed customer satisfaction improved in two of four key service areas compared with the results from a survey done twelve months earlier. The areas showing improvement are Housekeeping and Food Services. Customer rating for Concierge Services remained the same, while a noticeable drop was shown for Front Desk Services.
Your department managers will provide you with more detailed results of the survey that pertain to your specific area of work, and will suggest ways to improve on services rated less than satisfactory.
What department will probably have to make the most improvements in customer service?
Bayside View Hotel
To: ALL Employees
From: Edgar Wagner, Hotel Manager
Re: Bayside View Hotel Customer Satisfaction Survey
July 20
Dear Employees,
As part of our ongoing effort to ensure that the Bayside View Hotel remains one of the premier hotels in the country, we have conducted our annual customer satisfaction survey.
The survey results showed customer satisfaction improved in two of four key service areas compared with the results from a survey done twelve months earlier. The areas showing improvement are Housekeeping and Food Services. Customer rating for Concierge Services remained the same, while a noticeable drop was shown for Front Desk Services.
Your department managers will provide you with more detailed results of the survey that pertain to your specific area of work, and will suggest ways to improve on services rated less than satisfactory.
What department will probably have to make the most improvements in customer service?
A. Housekeeping
B. Concierge Services
C. Food Services
D. Front Desk Services
B. Concierge Services
C. Food Services
D. Front Desk Services
参考答案
参考解析
解析：根据a noticeable drop was shown for Front Desk Services 可知，前台服务在为客户的服务中需要最大的改进。
更多 “Questions 67~68 refer to the following memo. Bayside View Hotel To: ALL Employees From: Edgar Wagner, Hotel Manager Re: Bayside View Hotel Customer Satisfaction Survey July 20 Dear Employees, As part of our ongoing effort to ensure that the Bayside View Hotel remains one of the premier hotels in the country, we have conducted our annual customer satisfaction survey. The survey results showed customer satisfaction improved in two of four key service areas compared with the results from a survey done twelve months earlier. The areas showing improvement are Housekeeping and Food Services. Customer rating for Concierge Services remained the same, while a noticeable drop was shown for Front Desk Services. Your department managers will provide you with more detailed results of the survey that pertain to your specific area of work, and will suggest ways to improve on services rated less than satisfactory. What department will probably have to make the most improvements in customer service? A. Housekeeping B. Concierge Services C. Food Services D. Front Desk Services” 相关考题
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A. Display questions.
B. Rhetorical questions.
C. Evaluation questions.
D. Referential questions.
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A．Multiple-choice questions.
B．Answering questions.
C．Dietogloss.
D．Listen and tick.
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Which of the following is not an interactive activity?A.Looking at the picture below and discussing the questions with your partner．
B.Listening to the tape again and retelling the story with the filled chart．
C.Discussing the following questions in group．
D.Asking another group to give you some advice on improving your work．
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Which of the following types of questions can least elicit students′ ideas
A.Display questions.
B.Divergent questions.
C.Open questions.
D.Evaluation questions.
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Which of the following types of questions are mostly used for checking literal comprehensionof the test
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B.Rhetorical questions.
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Questions 47-49 refer to the following letter.
July 22, 2008
WESLEY MOORE
Customer Service Department
Americana Airlines
West Los Angeles, CA
90025, USA
Dear Mr. Moore,
On July 15, I () AMA flight #701 from San Francisco to Los Angeles. I have no complaint about the
A.take
B.will take
C.have taken
D.took
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Questions 110-111 refer to the following passage.
Directions: You will read a text. The text is followed by several questions. Select the best an-swer for each question.
LANDSCAPING FIRM
We are currently seeking an administrative assistant for landscaping companies located in pine ridge. Responsibilities include answering phones, handling correspondence, and setting up meet-ings. Must demonstrate excellent customer service skills and computer skills in word processing and spreadsheet software. Marketing background required. This is a permanent position paying ～13,/hr.
Please submit resumes to ivy.hermann@beslandscope.com or call 555-0045 for further information.
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B.Assistant
C.Department head
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Questions 41-43 refer to the following e-mail.
From: Brad Taylor
To: Arlene Petronos
Subject: Book reviews
Date: Thurs, Nov 22 2007
Dear Ms. Petronos,
Allow me to congratulate you again on becoming part of our online magazine writing team. As you
learned in an earlier communication, you will be writing reviews of recently published non-fiction
books.
By Monday next week, you will receive your() assignment parcel, which will contain copies of theA.almost
B.late
C.first
D.last
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Questions 67~68 refer to the following memo.
Bayside View Hotel
To: ALL Employees
From: Edgar Wagner, Hotel Manager
Re: Bayside View Hotel Customer Satisfaction Survey
July 20
Dear Employees,
As part of our ongoing effort to ensure that the Bayside View Hotel remains one of the premier hotels in the country, we have conducted our annual customer satisfaction survey.
The survey results showed customer satisfaction improved in two of four key service areas compared with the results from a survey done twelve months earlier. The areas showing improvement are Housekeeping and Food Services. Customer rating for Concierge Services remained the same, while a noticeable drop was shown for Front Desk Services.
Your department managers will provide you with more detailed results of the survey that pertain to your specific area of work, and will suggest ways to improve on services rated less than satisfactory.
What is indicated about the survey?
A. It was completed by hotel staff.
B. It will be used to decide promotions.
C. It was recently revised.
D. It is conducted every year.
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Questions 56-58 refer to the following letter.
With the signing of the_______ contract, we would like to welcome you as a supplier to our company.
A.enclose
B.enclosed
C.enclosing
D.encloses
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June 14, Bangkok — There has been a growing number of online orders for American products in
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A.declaration
B.difficulty
C.increase
D.contract
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Questions 59-61 refer to the following letter
To Whom It May Concern
I've been Joe Employee’s Manager at XYZ Company since 1997, and even promoted Joe to the role of Senior Software Engineer last year.
Joe has proven to be a( )employee with excellent communication skills.
A.reliant
B.reliable
C.reliably
D.variable
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Questions 62-64refer to the following letter.
Dear Mr. Smith:
Just a note to say thank you for giving me the opportunity to interview with your company for the position of loss control specialist. I()our conversation and feel my experience and education would complement
A.enjoy
B.will enjoy
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D.have been enjoyed
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Questions 50-52 refer to the following letter.
NOTICE TO ALL EMPLOYEES
The following changes will be effective as of Monday.
First of all, the dress code is changing slightly. You may still wear the ______ black pants and skirts as before along with the company shirt.
However, employees are no longer allowed to wear shoes with heels higher than two inches.A. pair
B. same
C. kind
D. both
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Questions 44-46 refer to the following letter.
August 21, 2007
LON CHANEY
11509 Westmont Street
West Los Angeles, CA
90025, USA
Dear Mr. Chaney,
I would like to thank you for meeting with me last Monday. I certainly()the chance to talk about
A.appreciating
B.appreciated
C.was appreciated
D.will appreciate
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Yellow "hump".B
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students' language proficiencyB
the number of studentsC
wait-time allowed after a questionD
feedback given to students after they answer the questions
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Students' language proficiency.B
The number of students.C
Wait-time allowed after a question.D
Feedback given to students after they answer the questions.
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Prior to purchasing hardwareB
Before installationC
When installing driversD
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单选题Which of the following is not an interactive activity?A
Looking at the picture below and discussing the questions with your partner.B
Listening to the tape again and retelling the story with the filled chart.C
Discussing the following questions in group.D
Asking another group to give you some advice on improving your work.
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WritingB
Oral testC
TranslationD
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单选题Which of the following types of questions can least elicit students' ideas?A
Display questions.B
Divergent questions.C
Open questions.D
Evaluation questions.
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