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单选题
The helpdesk is receiving calls about the corporate web server being down. Which of the followingshould be taken NEXT after verifying that the server is unreachable?（）
A
Escalate the call to a technician
B
Document any changes in the web server configuration.
C
Implement and test a solution.
D
Continuously ping the server until a ping response is obtained
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Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?()
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The helpdesk is receiving calls about the corporate web server being down. Which of the followingshould be taken NEXT after verifying that the server is unreachable?（）A、Escalate the call to a technicianB、Document any changes in the web server configuration.C、Implement and test a solution.D、Continuously ping the server until a ping response is obtained
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A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）A、“Sometimes computers are just strange, but it seems to be working now.”B、“You gave them the wrong address and caused this problem.”C、“The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”D、“The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”
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Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call? （）A、Talk to co-workers while interacting with customers to help diagnose the issuesB、Be culturally sensitiveC、Provide each user with a complete, detailed report of the current outage statusD、Listen and do not interrupt a customer and then provide a brief status update
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You need to identify each help desk user who bypasses the new corporate security policy. What should you do？（）A、Configure Audit Special Logon and define Special Groups.B、Configure Audit Other Privilege Use Events and define Special Groups.C、Configure Audit Sensitive Privilege Use and configure auditing for the HelpDesk group.D、Configure Audit Object Access and modify the auditing settings for the HelpDesk group.
考题
You work as the IT professional in an international company which is named Wiikigo. You are experiencedin implementing and administering a network operating system. You are specialized in deploying servers，configuring Windows Server 2008 Terminal services and network application services， and configuring aweb services infrastructure. You perform the installation of the Web Server （IIS） server role on a serverthat runs Windows Server 2008. Your companys default Web site has an IP address of 10.10.0.1. You adda Web site named HelpDesk. The HelpDesk Web site cannot be started. You need to configure theHelpDesk Web site so that it can be started. What action should you perform？（）A、The HelpDesk Web site should be configured to use a host header.B、The iisreset /enable command should be run on the server.C、The set-location literalpath "d：/HelpDesk_content" HelpDesk ID://2 location port：80 domain：HelpDeskcommand should be run in the Microsoft Windows PowerShell tool on the server.D、The appcmd add site /name： HelpDesk /id：2 /physicalPath： c：/HelpDesk /binding：http/*：80：HelpDeskcommand should be run on the server.
考题
单选题What is this text about?A
Using the City Hall.B
Making telephone calls.C
The building Services in town.
考题
单选题You work as the IT professional in an international company which is named Wiikigo. You are experiencedin implementing and administering a network operating system. You are specialized in deploying servers，configuring Windows Server 2008 Terminal services and network application services， and configuring aweb services infrastructure. You perform the installation of the Web Server （IIS） server role on a serverthat runs Windows Server 2008. Your companys default Web site has an IP address of 10.10.0.1. You adda Web site named HelpDesk. The HelpDesk Web site cannot be started. You need to configure theHelpDesk Web site so that it can be started. What action should you perform？（）A
The HelpDesk Web site should be configured to use a host header.B
The iisreset /enable command should be run on the server.C
The set-location literalpath d：/HelpDesk_content HelpDesk ID://2 location port：80 domain：HelpDeskcommand should be run in the Microsoft Windows PowerShell tool on the server.D
The appcmd add site /name： HelpDesk /id：2 /physicalPath： c：/HelpDesk /binding：http/*：80：HelpDeskcommand should be run on the server.
考题
单选题You install the Web Server （IIS） role on a server that runs Windows Server 2008. Your companys default Web site has an IP address of 10.10.0.1. You add a Web site named HelpDesk. The HelpDesk Web site cannot be started.You need to configure the Helpdesk Web site so that it can be started. What should you do？（）A
Run the iisreset /enable command on the server.B
Configure the Helpdesk Web site to use a host header.C
Run the appcmd add site /name： HelpDesk /id：2 /physicalPath： c：/HelpDesk /binding：http/*：80：helpdesk command on the server.D
Run the set-location Cliteralpath d：/HelpDesk_content HelpDesk ID://2 location port：80 domain：helpdesk command in the Microsoft Windows PowerShell tool on the server.
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单选题Which statement is true about the Call Admission Control （CAC） feature in VoIP networks？（）A
CAC is used to allocate enough bandwidth for the number of calls that are allowed on the VoIP network.B
CAC is used to protect the quality of the voice calls by preventing call establishment if enough resources are not available on the network.C
CAC provides queuing mechanisms for voice calls if the packets exceed the configured or budgeted rate.D
In a VoIP network the CAC can be replaced with the LLQ QoS mechanism if it has been properly implemented.
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单选题What is the purpose of Ms. Walter’s letter?A
To ask about the automated billing systemB
To update her contact informationC
To report receiving duplicate billsD
To challenge the company’s assertions
考题
单选题您在运行 Windows Server 2008的服务器上安装了Web服务器（IIS）角色。公司默认网站的IP地址是 10.10.0.1。您添加了名为HelpDesk的网站。HelpDesk网站无法启动。您需要配置Helpdesk网站以使其可启动。该怎么做？（）A
在服务器上运行 iisreset /enable 命令。B
将 Helpdesk 网站配置为使用主机头。C
在服务器上运行 appcmd add site /name： HelpDesk /id：2 /physicalPath： c：/HelpDesk /binding：http/*：80：helpdesk 命令。D
在服务器上，在 Microsoft Windows PowerShell 工具中运行 set-location Cliteralpath d：/HelpDesk_content HelpDesk ID://2 location port：80 domain：helpdesk 命令。
考题
单选题You install the Web Server （IIS） role on a server that runs Windows Server 2008. Your company defaultWeb site has an IP address of 10.10.0.1. You add a Web site named HelpDesk. The Help Desk Web sitecannot be started. You need to configure the Helpdesk Web site so that it can be started. What should youdo？（）A
Run the iiservereset /enable command on the server.B
Configure the Helpdesk Web site to use a host header.C
Run the appcmd add site /name： HelpDesk /id：2 /physicalPath： c：/HelpDesk /binding：http/*：80：helpdeskcommand on the server.D
Run the set-location Cliteralpath d：/HelpDesk_content HelpDesk ID://2 location port：80 domain：helpdesk command in the Microsoft Windows PowerShell tool on the server.
考题
单选题A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）A
“Sometimes computers are just strange, but it seems to be working now.”B
“You gave them the wrong address and caused this problem.”C
“The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”D
“The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”
考题
单选题Auriez-vous une chambre qui _____ pour vous par votre amie ?A
a réservéeB
a été réservéC
sera été réservéD
aura été réservée
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